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Forums › Spark New Zealand (including Skinny and BigPipe) › How to get a Chorus Service order actually processed so Bigpipe can connect ADSL?
nunasdream

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#293922 22-Feb-2022 13:23
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I moved into a house Friday, the previous owners requested disconnection of a phone line on Friday. It's now Tuesday, and I cannot get ADSL connected (Through Bigpipe).  I have sent numerous emails with proof of ownership, but the line is still there and I still have no internet because they cannot submit a service order until the other one is closed.

 

As for why ADSL, Fibre isn't installed yet so I need Enable to arrange that. So, ADSL is a temporary thing. 

 

Any idea how I can get the existing thing cancelled ASAP? Tethering is costing me a fortune.

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quickymart
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  #2872727 22-Feb-2022 14:24
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Are you in contact with the previous owners?



nunasdream

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  #2872728 22-Feb-2022 14:25
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Yes, and they requested it to be disconnected ASAP. It's just Slingshot that have scheduled it for the 24th and won't move it forward. It's ridiculous that it's my house and I can't get the old service disconnected.

michaelmurfy
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  #2872742 22-Feb-2022 15:01
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Also there are better providers around these days. BigPipe is basically abandoned so would recommend looking at other providers. Skinny have a pretty good offer running if you're wanting Fibre installed (just set up a new connection with them) else Voyager if you're wanting a Static IP ($15 once-off for a static IPv4 + /56 IPv6).




Michael Murphy | https://murfy.nz
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nunasdream

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  #2872767 22-Feb-2022 15:06
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Under contract still so cannot change. :(

Spyware
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  #2872830 22-Feb-2022 16:41
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Can't you just use the Slingshot connection for the moment.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Linux
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  #2872835 22-Feb-2022 17:01
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You will need to wait for the 24th you are not the account holder of the current connection you have zero rights

 
 
 
 

Shop now for Dyson appliances (affiliate link).
nztim
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  #2872875 22-Feb-2022 19:04
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Doesn’t matter if you own the house or not, if there is an in-flight service order on the line Chorus cannot move faster, you have have to wait end of story




Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 

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