Go Large or Modem Error

Forums › Spark New Zealand › Go Large or Modem Error - SOLVED

nodeman

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Topic # 29539 10-Jan-2009 23:21

Hi All,

Well Im a new member but i thought i would post this bit of information because it seems pretty true.

For all those of you that are on Xtra's Go Large plan some of you may have found the speeds quite good and some have found speeds quite bad but the fact is it was the best deal ever $49.95 Unlimited.

Xtra shut this down and tried drasticly to push people of this plan.

Over the last year I have been getting at least 4.5mbps download which is not too bad. however alot of my friends are on Go Large and perticually this year in 2009 speeds have been chopped almost perposly by Telecom to get everyone off Go Large to reducing there speeds to almost Dial Up.

This is totally wrong.... Never thought Xtra was that bad but now i find the hidden evil in Telecom.

They do not honor there contract and they should be brought forward to the commerce commission.

Would Appreciate your views on it.

This is based in the Auckland Area, anyone else notice slow down in speeds this year.

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Reply # 188691 11-Jan-2009 00:08

im on go-large my speeds are fine in auckland.
how do you know this is being done or is it just a guess because of slow speeds.

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nzbnw

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Reply # 188694 11-Jan-2009 00:46

nodeman:

Xtra shut this down and tried drasticly to push people of this plan.

Before you make statements like that be prepared to back them up. Telecom Xtra grandfathered the plan. That is to say they will not to sell or promote this plan to any new customers. They also provided various levels of cash refunds and account credits to existing users. All existing users, can (and some still are) retain their Go Large Plan.

Over the last year I have been getting at least 4.5mbps download which is not too bad. however alot of my friends are on Go Large and perticually this year in 2009 speeds have been chopped almost perposly by Telecom to get everyone off Go Large to reducing there speeds to almost Dial Up.

4500kbps is about the maximum sync rate you can expect on a FS/128k ADSL plan. Can you post your modem sync stats?

There is NO conspiracy by Telecom to get anyone off Go Large. How much data do you use in a month? I ask this as Go Large is traffic managed, high users share a bandwidth pool. This is well known and part of the terms and conditions of your plan.

This is totally wrong.... Never thought Xtra was that bad but now i find the hidden evil in Telecom.

It would be, if it was true.... Nor is Telecom evil (along with 99% of other New Zealand based businesses).

They do not honor there contract and they should be brought forward to the commerce commission.

You could try the TCF, but I don't think they would be able to help you either.

Would Appreciate your views on it.

If you don't want to be traffic managed switch to a FS/FS plan with a data cap. However you should be prepared to pay for it, and this really depends on your usage. How much usage do you expect for $50?

nzbnw

freitasm

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Reply # 188709 11-Jan-2009 07:07

Nodeman, I recommend you read this discussion now. Follow my advice there and come back with feedback.

You will see in that topic that the author had bad speeds - I recommended checking the wiring, filters, other devices (handsets, fax) on his line. Guess what? He one of the handsets and ewverything started working again.

Most of the times bad speeds are due to bad maintenance on wiring, then bad router configuration, distance from the exchange and sometimes some problem at the telco end itself.

Also I've noticed Xtra and TelstraClear have been consistently rated well here on Geekzone - those are in general the fastest ISPs around these days so I would really check your side first...

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MacDude123

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Reply # 188716 11-Jan-2009 08:59

Oh My Gosh!!!! Is 4.5mbps your top speed!
I'm on the same plan and my top speed is only 700kbps. And Telecom is also bad on windows xp 2002 edition Because I completly reformated my hard drive and my computer was really fast then a week later with my broadband connected, it dramaticly slowed down.

I think the best ISP in NZ is Telstraclear!!!

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Reply # 188718 11-Jan-2009 09:13

MacDude123: And Telecom is also bad on windows xp 2002 edition Because I completly reformated my hard drive and my computer was really fast then a week later with my broadband connected, it dramaticly slowed down.

OMG, sorry but this is just ridiculous, not true and complete FUD. Many of Telecom's customers, myself included have XP machines that are functioning fine, although not on Go Large (personally). However the plan choice combined with Windows XP will make NO difference to say, Windows Vista (which I also have).

nzbnw

johnr

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Reply # 188719 11-Jan-2009 09:15

MacDude123: And Telecom is also bad on windows xp 2002 edition Because I completly reformated my hard drive and my computer was really fast then a week later with my broadband connected, it dramaticly slowed down.

Are you joking or what? or just smoking something!

John

nodeman

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Reply # 188742 11-Jan-2009 10:45

Hi All,

To answer all those questions.

I have been working in IT for 8 years now and have also worked for Telecom.

Wiring is fine in the house. Did it all my self and is perfect.

Data usage: I bearly use 5gigs a month, infact Telecom said that i had not used it at all.

They told me over the phone that because your on Go Large, the speeds are slow....I then advised them about the instant drop in speed when i came back from holiday for like 2 weeks and it was slow again.

The fact is Telecom has been trying to get people off this plan as its costing them big bucks...the only way is to slow it down. to force people off it.

Modem configuration is perfect....so is wiring.....its funny all they care about is the speed from your house to the exchange.

though giving Telecom Credit I do get a connection speed of 6978mbps to the exchange but from the exchange through my routing path to the Level 7 Software management that is where the bottle neck is.

freitasm

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Reply # 188745 11-Jan-2009 10:54

If you use less than 5 GB why bother with Go Large then?

As for the speed, have you tested the filters and disconnected everything else - this is called an isolation test?

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cokemaster

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Reply # 188747 11-Jan-2009 11:22

I recommend doing what the others have suggested first.
Check your modems line stats.
Try isolating the modem. Try in another jackpoint as well.

Post the stats here.

My parents in the Hawkes Bay use Go Large, and their speeds are reasonable - I don't believe that its deliberate slow down of Go Large.

In the odd chance that it isn't your line, remember that Go Large is traffic managed. This means that peer to peer traffic has a lower priority than say email or web traffic. There was also a credit given and contracts waived - Telecom has a page here

.

If you're only using about 5GB, you should probably consider switching to Explorer. Explorer offers a full speed upload which in many cases will benefit your download speeds, and it offers 10GB.

The only problem with switching plans, is that you won't be able to switch back to your grandfathered go large plan.

And MacDude123, generally speaking your operating system does not influence your connection speed. Recent versions of windows and mac os x do have automatic updates, so it pays to check to see if the OS or any other program is downloading updates before blaming the operating system.

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nodeman

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Reply # 188798 11-Jan-2009 15:13

This is really embarrassing lol....

I tried a brand new modem....works like a treat... however i do recommend switching to Vodafone Red Network

tardtasticx

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Reply # 188799 11-Jan-2009 15:17

FINALLY SOMEONE WHO UNDERSTANDS! every on tells me that its not telecom, and i call telecom, they say my line should be getting about 500kbps/1mbps. i got about 250kbps constantly last year, now im only getting 160kbps give or take. telecom says it my equipment. im really anoyed with this, because they said that it would cost $80 to send someone around to check our line in person. they better sort it out soon.

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Reply # 188801 11-Jan-2009 15:24

You do realize that in this case, it was his equipment! Then he recommends switching to the vodafone red network (despite it being his modems fault!

)

tardtasticx, you'll find that the $81 fee will only apply if the tech finds nothing wrong with your line, its not an issue, or if its your equipment. If you have followed all of the helpdesk instructions and you've tried another modem, its probably best to let them book a tech.

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Reply # 188802 11-Jan-2009 15:25

wow im glad it is sorted. i mean i was about to call telecom and cancel my account with them.
just for those who are on VF RED

http://forum.vodafone.co.nz/index.php?showtopic=1188

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freitasm

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Reply # 188803 11-Jan-2009 15:29

nodeman: I tried a brand new modem....works like a treat... however i do recommend switching to Vodafone Red Network

Now that'sintriguing... Like the other poster you had some hardware problem on your side - his was a handset connected to a faulty filter, yours was the modem. Neither case was a Telecom problem.

And you recommend switching to another provider... Why?

Why bother changing providers, having to sign up with another contract, have credit checks done, changing payment options, potential problems during transfer, if there's no problem with your provider?

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nodeman

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Reply # 188804 11-Jan-2009 15:34

freitasm:
nodeman: I?tried a brand new modem....works like a treat... however i do recommend switching to Vodafone Red Network

Now that'sintriguing... Like the other poster you had some hardware problem on your side - his was a handset connected to a faulty filter, yours was the modem. Neither case was a Telecom problem.

And you recommend switching to another provider... Why?

Why bother changing providers, having to sign up with another contract, have credit checks done, changing payment options, potential problems during transfer, if there's no problem with your provider?

The Reason for change providers is Phone line is cheaper with Vodafone $90 per month for everything full speed up and down....which means fast over all....plus its red network ADSL 2 much faster more reliable and no more waiting for youtube...due to the fair use policy

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