Spark - Random connectivity Issues - Anz.co.nz, Xero.co.nz

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark - Random connectivity Issues - Anz.co.nz, Xero.co.nz - 20/4

clinty

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#295750 20-Apr-2022 17:01

Anyone else have issues today.

Have had one client report issues - I can't get to Xero or ANZ from my Spark connection

Just got back to my desk, so no time to troubleshoot yet :)

Only thing on their status page is Outage in Leigh, which is no where near CHCH

Clint

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#2904474 20-Apr-2022 17:03

Reports of DNS issues, Christchurch.

Some sites fine, others down or intermittent.

clinty

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#2904475 20-Apr-2022 17:07

yeah, that's what i am figuring

So far no major yelling and screaming from clients - hopefully it will resolve soon

Clint

clinty

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#2904478 20-Apr-2022 17:12

maybe not

Tracert route for anz.co.nz from Office:

Tracing route to anz.co.nz [45.60.160.117]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.243.1
2 16 ms 15 ms 15 ms 101-100-136-2.myrepublic.co.nz [101.100.136.2]
3 15 ms 15 ms 15 ms as19551.akl.ix.nz [43.243.21.97]
4 15 ms 15 ms 14 ms 45.60.160.117

Tracert from Spark connection at home:

Tracing route to anz.co.nz [45.60.156.117]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 222-152-100-1-adsl.sparkbb.co.nz [222.152.100.1]
3 * * * Request timed out.
4 19 ms 18 ms 22 ms 122.56.113.6
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.....

DNS resolution appears fine - BGP may be stuffed up?

clinty

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#2904479 20-Apr-2022 17:16

Traceroute to stuff.co.nz which is working fine at home

Tracing route to stuff.co.nz [65.9.137.69]
over a maximum of 30 hops:

1 * 1 ms 1 ms 192.168.1.1
2 3 ms 3 ms 3 ms 222-152-100-1-adsl.sparkbb.co.nz [222.152.100.1]
3 * * * Request timed out.
4 18 ms 19 ms 21 ms 99.83.68.120
5 20 ms 29 ms 23 ms 150.222.119.52
6 18 ms 25 ms 18 ms 150.222.119.135
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 21 ms 18 ms 19 ms server-65-9-137-69.akl50.r.cloudfront.net [65.9.137.69]

Clint

danfaulknor

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#2904480 20-Apr-2022 17:19

Yep we're seeing multiple reports of issues. Customers on Spark have issues accessing part of our prefixes but not all (so some IPs work, some don't, in the same /24)

they/them

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shaunypnz

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#2904481 20-Apr-2022 17:23

Can confirm - also in CHCH and clients with Spark internet had issues today.

AliExpress

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clinty

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#2904482 20-Apr-2022 17:35

Ouch - just trying to get to my MS Partner portal and portal.office.com is timing out - this just got serious - Can live with out money and accounting, but not my MS portal lol

Might be time to ring the helpdesk and make sure something is getting logged in the system

Clint

jbrook3708

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#2904503 20-Apr-2022 18:29

Yep still having issues with Spark ufb here in Chch.

My work's VPN connection went down at around lunchtime and ever since most websites are not resolving.

I eventually bounced my ER-X thinking it had finally died, but no, some sites did come back (e.g. spark.co.nz, stuff.co.nz) but there are still plenty that are not (e.g. coingecko.com, twitter.com) and my Google Nest refuses to stream YT music.

r1nc3

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#2904505 20-Apr-2022 18:35

Spark says it is Enable and they are working on it. Is there a way of contacting Enable after hours, really need to know how long this will last!

tdgeek

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#2904507 20-Apr-2022 18:49

Im in ChCh and Spark, both sites ok

clinty

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#2904521 20-Apr-2022 18:58

r1nc3:

Spark says it is Enable and they are working on it. Is there a way of contacting Enable after hours, really need to know how long this will last!

Not for this sort of issue - its likely a networking thing between Enable and Sparks handovers - their network guys will be thrashing it out and earning the Whisky tonight :)

Clint

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clinty

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#2904523 20-Apr-2022 19:06

Rebooted Router, and all sites now working for me

Off to check on the clients now

Shame there isn't someone on Geekzone who knows how Sparks network in CHCH is structured and who could possibly comment - hypothetically of course - as to what could cause this type of randomness ;)

Clint

clinty

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#2904530 20-Apr-2022 19:13

Spoke to soon - Xero misbehaving again :(

I'm going for a whisky :D

Clint

Edit correct spelling of whisky so as to be drinking the correct dram :)

Talkiet

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#2904531 20-Apr-2022 19:15

Anyone that works at Spark in an engineering role is extremely limited as to what they can divulge in a public forum that's sometimes watched by journalists to pick up information for "news" articles. All they could likely say is that there were no indications of any regional issues and no change in expected traffic levels for the time of day on any Chch infrastructure. That is, if they looked and that's what they saw.

I do note that there have been a number of banking sites (including ANZ) that have had availability issues over the last few days. I genuinely know absolutely nothing about the background of those problems except what I have read in the media over the last few days though.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

cbrpilot

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#2904535 20-Apr-2022 19:22

Hi all, we are aware of the issue, and should be fixed shortly.

My views are my own, and may not necessarily represent those of my employer.

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