4G/VoLTE outages for Spark

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Forums › Spark New Zealand (including Skinny and BigPipe) › 4G/VoLTE outages for Spark

gzt

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#296001 13-May-2022 13:40

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Looks like Spark is experiencing major 4G/LTE outages.

https://i.stuff.co.nz/business/128635576/spark-customers-struggling-to-make-or-receive-mobile-calls

I tried to send pxt yesterday and failed. Now I know why. It did not drop back to 3G for that service. Looks like that is part of the fault too.

NZHerald says 20% of VoLTE calls are failing. Not much detail in there.

https://www.nzherald.co.nz/nz/sparks-volte-connection-issue-causes-20-per-cent-of-calls-to-fail/JPEM4KACBM2AUGNFRZF7MX7ZPA/

Behodar

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#2913521 13-May-2022 13:43

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I wonder whether this is why I've had to toggle flight mode on and off to get data working. I'm on Skinny, but it's the same underlying network.

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gzt

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#2913538 13-May-2022 13:52

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Later I will try manually switching 3G to get my pxts out if possible.

tanivula

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#2913547 13-May-2022 14:38

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I was wondering about this. I suspect this is particularly relevant to iPhones - I was with some colleagues (we are all on Spark) yesterday and today and they would have issues and I would not - all VoLTE calls. They are all on iPhones and I was using a S21. Seems they can more reliably receive calls, but not make them.

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