Company blocked from accessing Spark website

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Ramjet99

85 posts

Master Geek

#296057 17-May-2022 13:57

Our company seems to be getting blocked from the Spark website. We get an error when trying, same machine coming from a different external IP has access.

Spark making it tricky to find any contact address for this kind of thing - can anyone advise an address that works?

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#2915103 17-May-2022 14:13

Is the Spark website saying it has blocked you or is it a more generic message?

Who is your ISP?

Ramjet99

85 posts

Master Geek

#2915109 17-May-2022 14:18

Error is pretty generic - can only assume its from Spark website or whatever lies in front of that.

Error reads

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 12769435654401XXXXX (incrementally increasing number)

[Go Back]

ISP is DTS

We tested changing our external source IP and confirmed only our main IP gets this error, when we NAT out though a different IP the site works fine.

Talkiet

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#2915110 17-May-2022 14:23

Is it the main spark website affected? All websites? a specific URL only? Do you happen to have a vast number of requests happening (lots of users at once or a script scraping something?)

Is the error page from a Spark server or a front end? Does inspect source tell you anything?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

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Geekzone

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#2915113 17-May-2022 14:28

Ramjet99:

We get an error when trying, same machine coming from a different external IP has access.

Screenshot/error message would be a huge help - no one has a crystal ball.

Ramjet99

85 posts

Master Geek

#2915118 17-May-2022 14:35

Is the error we see.

tested with 3 machines and different browsers.

Ramjet99

85 posts

Master Geek

#2915119 17-May-2022 14:36

Page source is just

"<html><head><title>Request Rejected</title></head><body>The requested URL was rejected. Please consult with your administrator.<br><br>Your support ID is: 12769435656891666057<br><br><a href='javascript:history.back();'>[Go Back]</a></body></html>"

wellygary

8312 posts

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#2915124 17-May-2022 14:44

That doesn't look like a message that is being sent from Spark's Webserver,

its coming either from your browser, or internal firewall/proxy,

Equinox IT

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Linux

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#2915127 17-May-2022 14:46

@Ramjet99 Are you part of the IT team in the company?

freitasm

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#2915128 17-May-2022 14:47

Have you checked your browser configuration to see if it's using a company proxy?

Ramjet99

85 posts

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#2915132 17-May-2022 14:52

All traffic passes out via a UTM firewall. As noted, changing the source public IP enables access to spark.co.nz, change IP back to main IP and website becomes unavailable again. Spark working fine until yesterday afternoon.

We think we understand the issue is related to the source IP address but I need a contact at Spark who might be able to check their side - hence my request.

CYaBro

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#2915134 17-May-2022 14:52

Is it just the one computer or multiple with the same issue?

Have you seen this?

How to Fix 'The Requested URL Was Rejected. Please Consult With Your Administrator' Error on Windows? - Appuals.com

Opinions are my own and not the views of my employer.

Behodar

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#2915135 17-May-2022 14:53

A post on Stack Overflow indicates that that message comes from "Application Security Manager" by "F5 Networks". Do you know whether your company is running that?

freitasm

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#2915142 17-May-2022 15:00

UTM firewall? I am thinking this is a network misconfiguration more than Spark blocking your requests - more likely the requests don't even leave your network. Talking to your IT admin.

freitasm

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#2915144 17-May-2022 15:01

CYaBro:

Is it just the one computer or multiple with the same issue?

Have you seen this?

How to Fix 'The Requested URL Was Rejected. Please Consult With Your Administrator' Error on Windows? - Appuals.com

No, please. That looks like a search engine spam site with badly written guides.

Ramjet99

85 posts

Master Geek

#2915145 17-May-2022 15:01

No, our firewall is Fortinet.

To reiterate - the same browser instance on the same machine CAN access spark.co.nz if we change the source public IP address and simply refresh the window - no other changes are necessary to get the site to work. We have tested different machines running different operating systems and different browsers (using inPrivate and portable versions) to rule out other possibilities - keeps coming back to the public IP address (or something beyond our vision anyway)

This is why we believe it to be something not liking our public IP (but no clue as to what/where that might be)

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