Spark Latency to Oz

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Latency to Oz

nzgrover

8 posts

Wannabe Geek

#299260 24-Aug-2022 16:57

Looks like a routing issue?

[code]

Tracing route to aa.60.5a87.ip4.static.sl-reverse.com [135.90.96.170]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms smart.mesh [192.168.1.254]

2 2 ms 1 ms 1 ms 125-239-206-1-adsl.sparkbb.co.nz [125.239.206.1]

3 4 ms 4 ms 4 ms 222.152.41.147

4 4 ms 4 ms 4 ms 122.56.119.216

5 184 ms 180 ms 181 ms et8-0-0.sgbr3.global-gateway.net.nz [122.56.119.26]

6 181 ms 180 ms 180 ms as36351.nsw.ix.asn.au [218.100.52.100]

7 182 ms 182 ms 183 ms ae6.cbs02.eq02.syd02.networklayer.com [169.45.18.250]

8 183 ms 181 ms 181 ms 83.10.35a9.ip4.static.sl-reverse.com [169.53.16.131]

9 202 ms 181 ms 181 ms 81.76.5a87.ip4.static.sl-reverse.com [135.90.118.129]

10 181 ms 181 ms 181 ms 9d.76.5a87.ip4.static.sl-reverse.com [135.90.118.157]

11 181 ms 181 ms 181 ms aa.60.5a87.ip4.static.sl-reverse.com [135.90.96.170]

Trace complete.

[/code]

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572 posts

Ultimate Geek

#2958968 24-Aug-2022 18:14

Also having issues with spark fibre latency to OZ ( and anywhere else actually) today

An extra 100ms is being added to everything .

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Zeusssy

34 posts

Geek

ID Verified

#2958970 24-Aug-2022 18:25

Not at work to confirm, but there was an earlier hit to the SCCN cable that I was of the understanding they were de-powering to do some testing and repairs on the ALX side.
Traffics probably going up via the Hawaii link.

iwantplaytv

20 posts

Geek

#2958997 24-Aug-2022 20:12

As of 8pm it's still not fixed, getting 190ms in Warzone usually get 34ms to Sydney

Shaunwgtn

4 posts

Wannabe Geek

#2959007 24-Aug-2022 20:31

Same here. I first noticed that it was happening this afternoon and hasn't resolved. 200ms-300ms to OCE Blizzard servers. Traceroute only gets this far and times out permanently:

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 2 ms 2 ms 2 ms 122-58-192-1.jetstream.xtra.co.nz [122.58.192.1]
3 * * * Request timed out.

iwantplaytv

20 posts

Geek

#2959008 24-Aug-2022 20:35

So does anyone know why when things like this happen Spark and/or Chorus never update their outages pages. I always have to come to Geekzone or Reddit to find out whats going on. They could at least put a banner on their outages page saying that their might be latency issues and there is no eta or something like that. Everytime something like this happens I always end up restarting PC, restarting routers/ONT because their outages page never says anything. If I had known there was something wrong I would just wait it out.

cokemaster

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Uber Geek

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#2959014 24-Aug-2022 20:43

Might be Spark specific - not seeing the same issues on the traceroute on my VFNZ fibre. @iwantplaytv, this won't be a Chorus issue.

Host	%	Sent	Recv	Best	Avrg	Wrst	Last
No response from host	100	10	0	0	0	0	0
as9500.nsw.ix.asn.au	0	47	47	28	29	63	29
as36351.nsw.ix.asn.au	0	47	47	28	28	34	28
ae6.cbs01.eq02.syd02.networklayer.com	0	47	47	29	30	40	29
7f.10.35a9.ip4.static.sl-reverse.com	0	47	47	28	29	43	29
83.76.5a87.ip4.static.sl-reverse.com	0	47	47	29	31	48	29
9f.76.5a87.ip4.static.sl-reverse.com	0	47	47	28	29	34	29
aa.60.5a87.ip4.static.sl-reverse.com	0	47	47	28	28	34	28

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Shaunwgtn

4 posts

Wannabe Geek

#2959015 24-Aug-2022 20:44

From my experience today I tried the normal restart strategy, and then got on the chat to Bigpipe. They said that their people were having issues too and have logged it with their tech team who will be in at 9am tomorrow. No updates anywhere that I've seen on their web page. I called Chorus to suggest that there's an international connectivity issue and he just said they don't deal with that, and even suggested coming here. It's pretty slack that none of the companies make any effort to communicate.

Spark twitter seems to be responding to people as of the last hour.

yitz

1873 posts

Uber Geek

#2959016 24-Aug-2022 20:47

Vodafone NZ use the Tasman Global Access (TGA) cable and seem to be one of the least affected.

Vocus are routing via Hawaiki going by the 10 ms increase in ping (33 ms trans-Tasman over Hawaiki) and other ISPs will be re-routing too.

cokemaster

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#2959017 24-Aug-2022 20:48

@Shaunwgtn, Chorus aren't an ISP. They simply provide connectivity between you and your provider. Your provider has all the routing and international magic stuff...

@yitz - if Spark aren't using the TGA, it would amuse me... they are part owners after all and their wholesale department sells access to it ;)

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Shaunwgtn

4 posts

Wannabe Geek

#2959018 24-Aug-2022 20:50

cokemaster:

@Shaunwgtn, Chorus aren't an ISP. They simply provide connectivity between you and your provider. Your provider has all the routing and international magic stuff...

Yea I learned that I had the wrong idea about them. I thought because they place the infrastructure around the country, that they would have info about an international cable that connects to that infrastructure.

yitz

1873 posts

Uber Geek

#2959021 24-Aug-2022 21:01

cokemaster: if Spark aren't using the TGA, it would amuse me... they are part owners after all and their wholesale department sells access to it ;)

Ok due to how they load balance it will depend on the IP range you're on for your broadband, so it may be worth giving restarting your modem a go if you're really desperate but from my experience you don't get vastly different IPs (you get allocated out of the same contiguous range) unlike the old days.

yitz

1873 posts

Uber Geek

#2959095 24-Aug-2022 22:37

Latency seems to have returned to normal in the last half hour.

Chorusnz

412 posts

Ultimate Geek

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Chorus

#2959230 25-Aug-2022 12:28

Sounds like the issue may have been resolved which is great to hear.

But as was mentioned, I just wanted to confirm, the international routing is not done by Chorus. Ours is the physical network from your home back to the local exchange where we hand over to your broadband provider. The provider may continue to use Chorus infrastructure to backhaul the data from the local exchange to a central hub before it gets sent overseas but by that point its left our network again and is solely in the hands of your provider.

TLDR: Chorus is not involved in any of the overseas links. That is handled by your provider. ^Richard

yitz

1873 posts

Uber Geek

#2959247 25-Aug-2022 13:10

Chorusnz: TLDR: Chorus is not involved in any of the overseas links. That is handled by your provider. ^Richard

Wanna tell us how your domestic routing works? We have a thread for that too 😛

Linux

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#2959294 25-Aug-2022 13:15

iwantplaytv:

So does anyone know why when things like this happen Spark and/or Chorus never update their outages pages. I always have to come to Geekzone or Reddit to find out whats going on. They could at least put a banner on their outages page saying that their might be latency issues and there is no eta or something like that. Everytime something like this happens I always end up restarting PC, restarting routers/ONT because their outages page never says anything. If I had known there was something wrong I would just wait it out.

@iwantplaytv Simple it is not an outage!

It is not a latency issue it is simply traffic getting routed on another path

Unless you have a SLA on latency it is best effort and a change in latency does not always mean a outage or fault

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