Will spark provision VoLTE on request even if you don't own an officially supported phone?

Forums › Spark New Zealand (including Skinny and BigPipe) › Will spark provision VoLTE on request even if you don't own an officially supported phone?

alavaliant

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#299432 7-Sep-2022 11:19

Reading over

https://www.spark.co.nz/shop/mobile/volte/

some of the wording suggests to me. That you can request VoLTE provisioning for your account even if spark doesn't detect you as having an officially supported VoLTE phone?

Is that correct? Or am I reading too much into it. I'm currently not on Spark but I would be quite interested in getting a sim on spark if I could get it fully enabled for VoLTE on the spark end. So I could do my own tests and decide myself if VoLTE works well enough to be used on my phone or else leave it turned off in the phone settings.

The phone itself should be fully VoLTE capable, it's just not on the officially supported list. I know there might be various other reasons why it might not work, but I'm happy to do my own play and workout settings and stuff my end as long as I can get a sim that exposes VoLTE on the provider end.

nztim

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#2964145 7-Sep-2022 11:35

If your phone was purchased from Spark (or is an Apple iPhone 6s or later) it will just work

If its Android purchased from overseas or parallel imported good luck, it wont have the NZ VoLTE profiles to run

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Linux

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#2964160 7-Sep-2022 12:06

Yes they will if you know the correct person

gzt

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#2964186 7-Sep-2022 13:07

you can request VoLTE provisioning for your account even if spark doesn't detect you as having an officially supported VoLTE phone? Is that correct?

The answer is yes and no. In my experience if you call outside NZ business hours or during the weekend there is a long run around and eventually a no. Call well within NZ business hours and the answer is yes and done, also with some run around. I did it with one phone. The experience put me off doing it for another one. It's nice that it's possible. I'd prefer it under my direct control or at least available to every spark tech to enable at user's risk.

alavaliant

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#2964193 7-Sep-2022 13:23

Interesting, thanks for the info. I guess we aren't lucky enough to have somebody who works for spark on the forum who would be happy to do it for an interested person if you direct messaged them your account details?

alavaliant

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#2964196 7-Sep-2022 13:24

gzt: I did it with one phone. The experience put me off doing it for another one. It's nice that it's possible. I'd prefer it under my direct control or at least available to every spark tech to enable at user's risk.

I'm curious, did VoLTE work on the unsupported phone work for after you had it enabled on sparks end? Did you run into any problems or need to do any settings changes on the phone?

quickymart

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#2964266 7-Sep-2022 15:36

I can't speak for Spark, but I know my parallel-imported Vodafone Samsung handset supports VoLTE. Having said that I should probably look into upgrading my old Spark Nokia sometime soon.

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#2964676 8-Sep-2022 14:25

Spark should have no issue provisioning VoLTE for you (most users should be provisioned by now). But that doesn't mean every VoLTE phone will just work. More explanation about that here: https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=272804&page_no=13#2964590

gzt

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#2964697 8-Sep-2022 15:24

alavaliant:
gzt: I did it with one phone. The experience put me off doing it for another one. It's nice that it's possible. I'd prefer it under my direct control or at least available to every spark tech to enable at user's risk.
I'm curious, did VoLTE work on the unsupported phone work for after you had it enabled on sparks end? Did you run into any problems or need to do any settings changes on the phone?

I don't recall sorry. That particular phone lives in a drawer with a few others now.