Xtra DNS problems?

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra DNS problems?

gpnz

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#29951 24-Jan-2009 08:46

Is it just me or are xtra having some serious DNS issues this morning - like not being able to resolve any .xtra.co.nz addresses....

Tried to ring thier help desk but they are expericing "heavy load" so maybe its not just me.

I cant resolve any .xtra.co.nz address from thier or anyone elses DNS servers...

Ouch.

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Biddle Corp

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#191732 24-Jan-2009 08:52

Can't connect to xtra.co.nz from the interw3bs so they are obviously suffering a major outage.

DjShadow

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#191733 24-Jan-2009 08:53

Seems alright for me?

jjnz1

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#191734 24-Jan-2009 09:07

I'm with Xnet.. can't ressolve xtra.co.nz or yp.co.nz or whitepages.co.nz. Even using an online ping service based overseas. (Which eliminates Xnet. Yay!)

VERY annoying.

cokemaster

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#191736 24-Jan-2009 09:09

I'm using Xtras DNS servers on my broadband connection. It seems that I can look up other domains successfully (ie. Geekzone, Microsoft, Google, even telecom.co.nz), but xtra.co.nz returns no record.

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gpnz

80 posts

Master Geek
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#191749 24-Jan-2009 09:27

lol - do you think Xtra backend support know yet? Whats the bet the helpdesk just think theres a big spate of people who need to reboot thier modems this morning... ;-)

dan

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#191751 24-Jan-2009 09:32

yep, dns is down for all the customers i tried who have domain names hosted at xtra, and it seems those to use
alien.xtra etc cant connect to pop3.officemail.co.nz

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diogratia

8 posts

Wannabe Geek

#191753 24-Jan-2009 09:41

Saturday, 24 January, 9:20 AM, having the same sort of problems. Can't resolve either pop3.xtra.co.nz or send.xtra.co.nz from within the Xtra network. (219.89.135.xx)

Same experience with "heavy usage" contacting the help desk, with the added bonus of obnoxiously loud Music on Hold. I'd imagine trying to capture IP addresses would be futile, at least in the long run. Xtra used to move their servers around regularly and at least the pop server is aliased somewhere else.

Note that there have been no outage reports in the last several days. An added benefit or their customers not being able to reach representatives, no doubt.

Juicytree

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#191754 24-Jan-2009 09:43

I can't get into the National Bank this morning either - glad to think it may not be my system

paul151

313 posts

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#191756 24-Jan-2009 09:48

DNS server works for me but can't get into pop3 or resolve their own domain..

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Tockly

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#191757 24-Jan-2009 09:55

The PSIS site seems to be down as well...

bleetz

18 posts

Geek

#191758 24-Jan-2009 09:56

haha. xtra's dns servers are borked.. :)

tested via multiple providers, all the same - no dns.. connectivity to client ips within xtra's network is ok...

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diogratia

8 posts

Wannabe Geek

#191761 24-Jan-2009 10:20

24 January 9:47 AM

Got through to customer service. Was told their network was down and that they were working on it. When I asked how come there was no notice anywhere of the outage I was assured that there was both a phone message when calling the help line and notification on their web site, neither or which I could 'share in the user experience' personally. My apologies to the customer service representative who sounded somewhat exasperated when I snickered. Wouldn't want their job for the world.

jfnz

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#191793 24-Jan-2009 13:07

Issues were detected this morning and have been ongoing since with some services restored.
No ETA at present.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.

diogratia

8 posts

Wannabe Geek

#191798 24-Jan-2009 13:25

I've been able to access the mail servers since around noon. The above mentioned whitepages.co.nz still fails a name lookup for yellow.co.nz.

jfnz

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#191806 24-Jan-2009 14:15

diogratia: I've been able to access the mail servers since around noon. The above mentioned whitepages.co.nz still fails a name lookup for yellow.co.nz.

Really? Because I can.

joshf@punisher:~$ host -t a whitepages.co.nz alien.xtra.co.nz
Using domain server:
Name: alien.xtra.co.nz
Address: 202.27.184.3#53
Aliases:

whitepages.co.nz has address 210.55.1.5
joshf@punisher:~$ host -t a yellow.co.nz alien.xtra.co.nz
Using domain server:
Name: alien.xtra.co.nz
Address: 202.27.184.3#53
Aliases:

yellow.co.nz has address 210.55.1.4

Same with the caching servers:

joshf@punisher:~$ host -t a yellow.co.nz dnsc1.xtra.co.nz
Using domain server:
Name: dnsc1.xtra.co.nz
Address: 202.27.158.40#53
Aliases:

yellow.co.nz has address 210.55.1.4

May be your end?

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