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Forums › Spark New Zealand (including Skinny and BigPipe) › Strange error when accessing Spark website
Geektastic

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#300612 22-Sep-2022 08:01
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Accessing the Spark website on my phone this morning I keep getting this message:

The requested URL was rejected. Please consult with your administrator.

Your support ID is: 11784306760220079067

[Go Back]





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xpd

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  #2971419 22-Sep-2022 08:19
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Phone type

 

OS

 

Browser

 

Might be handy for troubleshooting :)

 

 




XPD / Gavin

 

LinkTree

 

 

 



corksta
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  #2971425 22-Sep-2022 08:45
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I had this the other day too, came right after 20 minutes or so, but of course I don't know how long it had been going on for.




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Geektastic

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  #2971429 22-Sep-2022 08:53
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iPhone 13 running latest iOS.

Safari







Geektastic

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  #2971431 22-Sep-2022 08:56
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I have to say that for such a large company, their website is poor. It doesn’t have proper layout on my phone, the search engine functionality is tantamount to useless and I’ve had the above error several times in the past weeks.

They need to make an effort to get it sorted I think.





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  #2971462 22-Sep-2022 09:37
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Geektastic: They need to make an effort to get it sorted I think.


History says they don't care that much.

freitasm
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  #2971683 22-Sep-2022 12:34
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Not the first time. I wonder if @talkiet knows what's going on.




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michaelmurfy
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  #2971688 22-Sep-2022 12:42
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Going by the IP address you're currently posting with you've got iCloud Private Relay turned on.

 

VPN services get abused all the time and companies often block VPN's because of this abuse. Disable Public Relay as you honestly don't need it in New Zealand and things will come right again.

 

Safari already proxies ad sites and trackers through their Private Relay service.




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empacher48
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  #2971703 22-Sep-2022 13:08
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michaelmurfy:

 

Going by the IP address you're currently posting with you've got iCloud Private Relay turned on.

 

VPN services get abused all the time and companies often block VPN's because of this abuse. Disable Public Relay as you honestly don't need it in New Zealand and things will come right again.

 

Safari already proxies ad sites and trackers through their Private Relay service.

 

 

Yep, I always get that error when the Private Relay is on, clearing the browsing history and associated data usually fixed the problem straight away. But about a month later it re-appears.

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  #2972126 23-Sep-2022 13:12
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Had the same thing awhile back I just turned off iCloud private relay and haven’t had it since

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  #2972316 23-Sep-2022 21:31
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No idea if it is related, but I did firmware updates to the Grandstream AP's in the house last night and have not had it since.





michaelmurfy
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  #2972328 23-Sep-2022 22:04
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@Geektastic Not at all related. You’re getting a block page from the web application firewall running in front of Sparks site due to your IP address coming from an Australian proxy service without the best reputation.

As per my post above the iCloud private relay uses a few different endpoints. You’re now going through another service. My recommendation still stands to disable this on your Apple devices.




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michaelmurfy
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  #2972333 23-Sep-2022 22:20
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I also just replicated this on my iPhone using Private Relay when I got given an IP address in the Cloudflare Warp (Australia) range - 104.28.29.66, https://www.ipqualityscore.com/ip-reputation-check/lookup/104.28.29.66.

Most web application firewalls will block IP addresses like this with a reported bad reputation. Sparks site is working as intended. You’ll also find going to ASB’s online banking or actually most banking sites will also be blocked with this IP (I couldn’t login to ANZ’s internet banking).

Private relay is still a beta service. If you’re that set on using it then expect problems browsing the internet.




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freitasm
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  #2972334 23-Sep-2022 22:23
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I am locking because this has already been answered.




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