Asus ZenWifi XT8 keeps disconnecting from WAN

Forums › Spark New Zealand (including Skinny and BigPipe) › Asus ZenWifi XT8 keeps disconnecting from WAN

petegee

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#302486 27-Nov-2022 10:23

I have spark fibre at home. It was installed with the ONT 300 and a provided Huawei router/AP. I replaced the Huawei router with an Asus Zen Wifi X8 mesh pair. It used to run mostly ok, but occasionally it would seem to drop the internet connection (maybe couple times a week or more perhaps). I followed the instructions provided by spark on their web page and also found some advice to set the VLAN to 10 in the IPTV settings. That didnt resolve the issue, so i went back to the Huawei modem and it works flawlessly.

I want to get better parental controls so i tried again to go back to the ZenWifi router. I updated firmware to latest and reset them both, and set them up with the asus app (using the spark special requirements option). Once the set up is complete it works fine. But as soon as i need to restart the Asus router (eg changes to set up etc), it fails to connect to the WAN again. Red light shows.

Im about to throw them in the bin. Any ideas?

BarTender

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#3002056 27-Nov-2022 11:47

You should disable IPTV or anything else out of the ordinary on the WAN side, PPPoE on VLAN 10 with a username of "username" and password of "password" is all you need. Otherwise you could go for double NAT keeping the Huawei in place and the Asus doing untagged DHCP and plug the WAN port of the ASUS into the LAN port of the Huawei.

cyril7

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#3002195 27-Nov-2022 15:36

BarTender:
You should disable IPTV or anything else out of the ordinary on the WAN side, PPPoE on VLAN 10 with a username of "username" and password of "password" is all you need. Otherwise you could go for double NAT keeping the Huawei in place and the Asus doing untagged DHCP and plug the WAN port of the ASUS into the LAN port of the Huawei.

Hi Peter, these useless routers like many similar ones require setting the vlan via the IPTV settings, there are no other options, it's how they are.

Cyril

petegee

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#3002349 28-Nov-2022 08:23

BarTender:

You should disable IPTV or anything else out of the ordinary on the WAN side, PPPoE on VLAN 10 with a username of "username" and password of "password" is all you need. Otherwise you could go for double NAT keeping the Huawei in place and the Asus doing untagged DHCP and plug the WAN port of the ASUS into the LAN port of the Huawei.

Thanks for your reply. In the Asus router, it seems thats the only way to set the VLAN is in the IPTV (of all places) settings. Still, with it set, it still has the same behaviour.

I tried plugging the Asus WAN port into the Huawei LAN port and i couldnt get it working. The Huawei is on 192.168.1.X subnet (192.168.1.254) and the Asus sets up on 192.168.50.X subnet. I wasnt sure what settings to set on the Asus WAN page - i set it up on the WAN page as a static IP 192.168.1.1, however it didnt seem to want to route between the two networks. Think i got something wrong...

I really dont want to have to run 4 boxes (ONT, Huawei, 2xAsus in mesh) :|