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weetbix43

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#302652 9-Dec-2022 16:12
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I will be moving/transfering from Skinny to another ISP with the transfer date set for 23 Demember. I received a email from Skinny letting me know that they received a notification from Chorus that another ISP has requested my Skinny Broadband be disconnected on 23 december at 'such such address' mentioning that this is common if someone has signed up for a connection at the wrong address or if you're on the move.


Skinny asked me to reply to the email to confirm. I replied with ' Hi yes I have signed up for a transfer to another ISP on 23 December. As I understand it a transfer should mean very little downtime. Once the transfer is complete I will call and let you know'


Did I do it right? It will be disconnected/reconnected on the same day to the new ISP?
Just wanting to make sure I have done this right.


Thanks

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wellygary
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  #3007822 9-Dec-2022 16:53
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If you are worried about downtime/gap time,  then ask you new ISP to connect on Port 2 of the ONT, then they can connect before the original connection is dropped, 




Linux
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  #3007825 9-Dec-2022 17:07
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Moving from one ISP to another if done correctly is like 1 minute downtime


weetbix43

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  #3007836 9-Dec-2022 17:45
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Thanks for the replies. Yes I am aware of using port 2 but prefer not to call up and change thing's in case gets messy. From i have described does it look like I have done everything correctly?

Thanks



corksta
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  #3007898 9-Dec-2022 18:44
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You have. All they wanted is confirmation the transfer request is legitimate. But as above, downtime is a minute or so. 

 

In real simple terms, Chorus person unplugs your cable from Skinny, plugs it into new ISP hence the very short downtime. 





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weetbix43

120 posts

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+1 received by user: 3


  #3007900 9-Dec-2022 18:47
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sweet! Thank you I can feel at ease now :)

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