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Senecio

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#302953 6-Jan-2023 11:28
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Anyone else having trouble accessing their Spark account today? My wife keeps getting an "invalid credentials" error when trying to log into her account. Her credentials are definitely correct as she uses a password manager which is auto populating the email address and password. To be certain we went through the forgot password and changed it which was accepted but then logging in with the new password still gets the same error.

 

She has tried on both desktop website and the mobile app (iOS).


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JAYJAY
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  #3017746 6-Jan-2023 11:30
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I'm having the same issue here.  I've requested a callback from Spark. 





Don't take life too seriously.  Remember, no one gets out alive.




tdgeek
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  #3017751 6-Jan-2023 11:50
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My Spark has logged me in ok just now


JAYJAY
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  #3018038 6-Jan-2023 20:44
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Managed to get back onto the MySpark site though many links within the portal are failing.  Funnily enough... no sooner does the MySpark start working and my xtra email won't let me in.

 

Perils & pitfalls of technical issues during Christmas / New Year... skeleton support staff online.  





Don't take life too seriously.  Remember, no one gets out alive.


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