Smart Modem 2 Firmware

Forums › Spark New Zealand (including Skinny and BigPipe) › Smart Modem 2 Firmware

Trunks2

224 posts

Master Geek

#306383 18-Jul-2023 08:17

Just bought a Smart Modem 2 second hand and want to update the firmware to the latest, Spark support has proven useless so thought I'd try here. Can anyone point me to where I can find it?

Spark's website has the Smart Modem 1 firmware but not the Smart Modem 2.

Thanks.

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3105319 18-Jul-2023 08:19

Firmware for SSM2 is not publicly available. Should update automatically if required.

-- opinions expressed by me are solely my own. ie - personal

Trunks2

224 posts

Master Geek

#3105334 18-Jul-2023 08:33

Jiriteach: Firmware for SSM2 is not publicly available. Should update automatically if required.

Hmm I don't see anything to check for updates, how long should it take? It's been running for over 12 hours.

I saw in an old post you were on 2.01.10 build02-20220331 which is newer than mine.

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3105339 18-Jul-2023 08:42

Currently on 2.01.16 build02-20230317

Not sure how long it takes - really depends on Spark. Have a feeling they occasionally push to the devices using device management as opposed to the devices being able to pull.

Should eventually update unless one of the Spark team here can request an update for you.

-- opinions expressed by me are solely my own. ie - personal

michaelmurfy

meow
13240 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#3105356 18-Jul-2023 09:38

They just check in and update themselves.

Unless if there is an actual issue with the router then don't worry about it...

It is also a little unfair to call Spark support useless. These routers are designed in a way where the end user doesn't have to worry about firmware updates or anything as these are pushed out. I also don't think Spark can force this, you'll just need to wait.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#3105480 18-Jul-2023 12:06

michaelmurfy:
I also don't think Spark can force this, you'll just need to wait.

They can force updates - couple firmware’s ago I had problems with the firmware where by the router was not responding to external icmp requests even when it was allowed. Team pushed a roll back until the issue was fixed and then received the latest firmware. Saying this - had to coordinate via GZ. Not something I think one could do via standard support though.

-- opinions expressed by me are solely my own. ie - personal

michaelmurfy

meow
13240 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#3105488 18-Jul-2023 12:19

Jiriteach: Not something I think one could do via standard support though.

Yeah that's the key. This isn't something support normally does.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3105812 18-Jul-2023 21:55

Hi there,

Firmware updates are usually very quick - usually within a couple of minutes of connecting the modem to the network you'll have the latest firmware.

If you PM me the details I can take a look. Please provide the modem serial number in the PM. Thanks.

My views are my own, and may not necessarily represent those of my employer.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Dochart

804 posts

Ultimate Geek

#3108701 27-Jul-2023 10:50

@cbrpilot

Have sent you a PM as I believe my modem not up to date.

Bung

6477 posts

Uber Geek

Subscriber

#3108739 27-Jul-2023 12:08

Trunks2:
Just bought a Smart Modem 2 second hand and want to update the firmware to the latest, Spark support has proven useless so thought I'd try here. Can anyone point me to where I can find it?

Spark's website has the Smart Modem 1 firmware but not the Smart Modem 2.

Thanks.

The Smart Modem 1 firmware on the website is v6.00.18, the current version on mine is v6.00.24 build02.

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#3220240 19-Apr-2024 11:55

I just got one, nice upgrade from my B618s.

FW is 2.11.22 build01-20231031

johno1234

2793 posts

Uber Geek

#3220266 19-Apr-2024 13:34

I have a Spark SmartModem1 (model VRV9517) and the Firmware (v6.00.24 build02) has been the same for ages.

I also have 2 SmartMesh (model WE410443B-SP) with wireless backhaul and I don't think they'll work if I upgrade the main modem router ... will they? I really should wire them back to the router but this will involve crawling around on broken sharp rubble in the basement so will keep avoiding that job.

Hi have a spare Skinny Fleximodem sitting around which looks the same as a Spark SmartModem2 - would that otherwise be a worthwhile upgrade over my SmartModem1? Will it mesh with the SmartMesh units?

Apologies for the dumb questions.

mljdpl

7 posts

Wannabe Geek

#3244053 3-Jun-2024 12:43

cbrpilot:

Hi there,

Firmware updates are usually very quick - usually within a couple of minutes of connecting the modem to the network you'll have the latest firmware.

If you PM me the details I can take a look. Please provide the modem serial number in the PM. Thanks.

Thank you for those comments @cbrpilot. How do you know with a Spark/Skinny router when updates have ceased being issued? (EOL).

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3244456 4-Jun-2024 16:03

mljdpl:

Thank you for those comments @cbrpilot. How do you know with a Spark/Skinny router when updates have ceased being issued? (EOL).

That is a difficult one to answer. I'm not party to the commercial agreements between Spark and the vendors who actually provide the home routers. Firmware updates for each home router are infrequent. The latest generation of Spark routers (SM2, SM3 and SM5G) are more likely to get firmware updates. The nature of the updates is generally minor fixes of various features.

For previous generation equipment I guess you can never say never, but less likely. Please note that this is just my view/opinion etc.

My views are my own, and may not necessarily represent those of my employer.