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47 posts

Geek


Topic # 31065 3-Mar-2009 15:57
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Hello,
Anyone know when the Xtra DNS servers are refreshed?
Trasferred a domain away from them months ago and it turns out they still hold a zone file for it! 
Their helpdesk says every four hours, but four hours has been and gone and they are still serving up stale DNS to their customers.
Cheers

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  Reply # 199038 3-Mar-2009 20:08
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nobody: Anyone know when the Xtra DNS servers are refreshed?
Trasferred a domain away from them months ago and it turns out they still hold a zone file for it!


Common problem I've run into with ISPs.

Ring their helpdesk, ask to be put through to domains, and ask them to refresh their DNS for your domain name.  In the past, my dealings with that department has been much, much better than dealing with their general support.

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Wannabe Geek


  Reply # 199058 3-Mar-2009 21:23
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I agree, front line staff might not know how do deal with your query, I would ask for technical support specify how long its been since you moved what domain it is and where you see the error.
I.E. you see it on alien and terminator but not x,y or z.

The more info you have and the more insistent you are the better off you will be...

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Master Geek
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  Reply # 199070 3-Mar-2009 22:05
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You need xtra complex tech support - and the number is 0800268070



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Geek


  Reply # 199110 4-Mar-2009 08:49
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Thanks for the replies, seems to have come right now! 

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  Reply # 199120 4-Mar-2009 09:37
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Camo786: What is complex support? Ive never heard of it. Is it purely for domains/dns etc? or is it a direct line to a higher level tech support for general broadband problems?

Edit: Never mind, i found out :)

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