Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


LoganMcArthur

29 posts

Geek


#311068 11-Dec-2023 16:31
Send private message quote this post

Hi all,

Just today me and my partner moved into our new house we’ve just brought.

Waikanae beach - kapiti coast.

We’ve gone with Spark Max Fibre 900/500 internet speed.

Although once I’ve plugged it all in and ran an Ethernet cord to my device. Using Speedtest.net
My speed test results are 300 download 90 upload.

What could be the fix here?

Any suggestions please help!

Thanks,

Filter this topic showing only the reply marked as answer Create new topic
mrgsm021
1265 posts

Uber Geek

Trusted

  #3170767 11-Dec-2023 16:36
Send private message quote this post

Your speed test result appears to suggest it's a 300/100 plan, maybe the wrong speed was provisioned by Spark?

 

Also this thread is in the wrong forum.

 

@mods please move this to the correct forum.


 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
rscole86
4805 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #3170771 11-Dec-2023 16:37
Send private message quote this post

Is your ISP Spark or 2degrees? (I've moved it based on you saying Spark)

Have you spoken to them first, looks like you're on the wrong plan based on those speed test results.

LoganMcArthur

29 posts

Geek


  #3170774 11-Dec-2023 16:43
Send private message quote this post

Hi mate sorry - I’m abit new to this forum stuff - please move this to the correct thread.

Yeah we are in the max fibre plan with spark - which should be 900/500 but our speeds are 300/100



rscole86
4805 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #3170776 11-Dec-2023 16:47
Send private message quote this post

As mentioned, call Spark, it's likely an error on their end, quick flick of their switch will sort it out.

LoganMcArthur

29 posts

Geek


  #3170778 11-Dec-2023 16:50
Send private message quote this post

Thanks mate I’m trying to get through now!

LoganMcArthur

29 posts

Geek


  #3170792 11-Dec-2023 17:23
Send private message quote this post


RunningMan
8112 posts

Uber Geek


  #3170794 11-Dec-2023 17:31
Send private message quote this post

Is this a brand new house, or has someone just moved out and their connection is still active? If so, you might have been provisioned on port 2 of the ONT and their connection is still port 1.




cyril7
8963 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #3170813 11-Dec-2023 18:20
Send private message quote this post

Hi yeah based on the comment that they can see no connection from your end suggest it's on another port than you connect to, try the next on along.

Cyril

LoganMcArthur

29 posts

Geek


  #3170818 11-Dec-2023 18:46
Send private message quote this post

After a hour on the phone with no help - I just did this and it worked! You guys are so awesome!!!

Thank you!!!!

wellygary
7505 posts

Uber Geek


  #3170838 11-Dec-2023 19:45
Send private message quote this post

LoganMcArthur: After a hour on the phone with no help - I just did this and it worked! You guys are so awesome!!!

Thank you!!!!

 

The power of GZ

 

- all hail the BDFL :)


  #3170843 11-Dec-2023 20:09
Send private message quote this post

can the ISP not see there is a second connection on the ONT? if they can thats pretty poor form from spark.

 

Also should have told the OP which port to plug it into.


tripper1000
1550 posts

Uber Geek


  #3171034 12-Dec-2023 11:49
Send private message quote this post

Wait - what now? Does that mean I can get a free 300/100 connection off the other port on my ONT?


Linux
10504 posts

Uber Geek

Trusted
Lifetime subscriber

  #3171038 12-Dec-2023 12:27
Send private message quote this post

tripper1000:

 

Wait - what now? Does that mean I can get a free 300/100 connection off the other port on my ONT?

 

 

@tripper1000 No someone is still paying for that connection on port1


  #3171123 12-Dec-2023 15:34
Send private message quote this post

tripper1000:

 

Wait - what now? Does that mean I can get a free 300/100 connection off the other port on my ONT?

 

 

don't know if serious or not

 

But previous occupant's connection is still active on port 1, new occupant orders a connection which because of active connection, gets activated on port 2, hence 2 connections and the confusion. Connection on port 1 will stop working soon.


Filter this topic showing only the reply marked as answer Create new topic





News and reviews »

HP Unveils Broadest Consumer Portfolio of AI-Enhanced Laptops
Posted 3-Mar-2024 18:09


Samsung Tab S9 FE Review
Posted 3-Mar-2024 18:00


Norton Genie Review
Posted 3-Mar-2024 17:57


Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







Backblaze unlimited backup