My NEW Spark Max Fibre plan is shockingly slow!!!

Forums › Spark New Zealand (including Skinny and BigPipe) › My NEW Spark Max Fibre plan is shockingly slow!!!

LoganMcArthur

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#311068 11-Dec-2023 16:31

Hi all,

Just today me and my partner moved into our new house we’ve just brought.

Waikanae beach - kapiti coast.

We’ve gone with Spark Max Fibre 900/500 internet speed.

Although once I’ve plugged it all in and ran an Ethernet cord to my device. Using Speedtest.net
My speed test results are 300 download 90 upload.

What could be the fix here?

Any suggestions please help!

Thanks,

mrgsm021

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#3170767 11-Dec-2023 16:36

Your speed test result appears to suggest it's a 300/100 plan, maybe the wrong speed was provisioned by Spark?

Also this thread is in the wrong forum.

@mods please move this to the correct forum.

rscole86

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#3170771 11-Dec-2023 16:37

Is your ISP Spark or 2degrees? (I've moved it based on you saying Spark)

Have you spoken to them first, looks like you're on the wrong plan based on those speed test results.

LoganMcArthur

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#3170774 11-Dec-2023 16:43

Hi mate sorry - I’m abit new to this forum stuff - please move this to the correct thread.

Yeah we are in the max fibre plan with spark - which should be 900/500 but our speeds are 300/100

rscole86

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#3170776 11-Dec-2023 16:47

As mentioned, call Spark, it's likely an error on their end, quick flick of their switch will sort it out.

LoganMcArthur

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#3170778 11-Dec-2023 16:50

Thanks mate I’m trying to get through now!

LoganMcArthur

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#3170792 11-Dec-2023 17:23

New World

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RunningMan

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#3170794 11-Dec-2023 17:31

Is this a brand new house, or has someone just moved out and their connection is still active? If so, you might have been provisioned on port 2 of the ONT and their connection is still port 1.

cyril7

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#3170813 11-Dec-2023 18:20

Hi yeah based on the comment that they can see no connection from your end suggest it's on another port than you connect to, try the next on along.

Cyril

LoganMcArthur

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#3170818 11-Dec-2023 18:46

After a hour on the phone with no help - I just did this and it worked! You guys are so awesome!!!

Thank you!!!!

wellygary

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#3170838 11-Dec-2023 19:45

LoganMcArthur: After a hour on the phone with no help - I just did this and it worked! You guys are so awesome!!!

Thank you!!!!

The power of GZ

- all hail the BDFL :)

Jase2985

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#3170843 11-Dec-2023 20:09

can the ISP not see there is a second connection on the ONT? if they can thats pretty poor form from spark.

Also should have told the OP which port to plug it into.

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tripper1000

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#3171034 12-Dec-2023 11:49

Wait - what now? Does that mean I can get a free 300/100 connection off the other port on my ONT?

Linux

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#3171038 12-Dec-2023 12:27

tripper1000:

Wait - what now? Does that mean I can get a free 300/100 connection off the other port on my ONT?

@tripper1000 No someone is still paying for that connection on port1

Jase2985

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#3171123 12-Dec-2023 15:34

tripper1000:

Wait - what now? Does that mean I can get a free 300/100 connection off the other port on my ONT?

don't know if serious or not

But previous occupant's connection is still active on port 1, new occupant orders a connection which because of active connection, gets activated on port 2, hence 2 connections and the confusion. Connection on port 1 will stop working soon.