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Topic # 31305 12-Mar-2009 13:54
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I have all of the all of the above in my house and we have been having a lot of problems with ADSL dropping out (although i blame the Telecom mostly, but it could be the cabling).

The phone line enters the house and then goes directly to the alarm panel and then returns to a messy star junction point. We do not have the alarm monitored, nor do we plan to.

The junction point looks like it was hacked together over a number years with at least one relocation of the Sky location (we do not plug out sky box into the network, just satellite cable). The house contains 4 phone extension points and a mix of master/slave and 2 wire boxes.

Other points of interest:
- A phone plugged into the sky connector will not work, but ADSL will (at only ~400kbps)
- The normal extension line for our ADSL works at about ~3000kbps
- If the ADSL drops out, sometimes picking up the phone (and not nessecarily dialling a number) will let it connect again.

I am interested in removing at least one of the jacks and using the current sky point for my ADSL. After a bit of research it would appear that replacing all the jacks with 2 wire ones would be a good start. But my main question is with regards to the alarm:
- can it be removed from the picture without messing with the other functions of the alarm?
- it is actually likely to cause any problems with the ADSL and should i just leave it alone ?

We currently have the wiring maintenance contract (monthly gift to Telecom), so can i complain to them about the 2/3 wire situation and get them to fix it?

Any help/comments would be appreciated.

GF

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  Reply # 200832 12-Mar-2009 14:44
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Your wiring is amost certainly the cause of all your problems. I am assuming you have ADSL filters on all phones incl Sky?

If the alarm has been monitored in the past odds are it's still probably dialling out regularly even though you're not paying anybody to monitor it. This will cause dropouts. If you have no need for it it can be safely bypassed. Ideally you should install a master filter and have seperate jackpoints for voice/alarm and 1 standalone ADSL jackpoint. Telecom will not install master filters as part of the line maintenance.

I don't know to what extent Telecom will rewire houses these days since the problems are issues not necessarily caused by them. I've heard of people virtually having their whole house rewired and others who have simply had jackpoints replaced. I think it depends a lot on who you get to do the job - if you do pay the $149 (I think it's still that) installation fee for a master filter then Telecom will do a good job of fixing everything - this may be your best bet.




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