Dodgy phone line??

Forums › Spark New Zealand (including Skinny and BigPipe) › Dodgy phone line??

rscole86

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#31543 21-Mar-2009 14:17

Well my phone line is not spectacular, but now the voice calls are very staticy.

The static we hear, can only be heard by us, people on the other end do not hear it.
It happened without any changes being made.
Affects all jack points.
Is intermittant.

ADSL sync rates have dropped from 12000 down to around 8500, though stability of the connection does not seem to be a big problem. With only IRC, Live messenger and Skype seeming to be affcted.
The ADSL sync rates seem to fluctuate based on when the resync happens, ie if there is no static on the line, then there is a good resync.

At the moment, the line comes into a master jack in the kitchen, and then spiders out from there to two other jacks. One which has nothing on it, the other has the adsl modem. The kitchen jack as the cordless phone.

I have tested other phones the other jacks etc, and still get the same problems. So I am assuming it is the master jack, or Telecoms problem?

Advice, ideas ect please :)

scottjpalmer

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#202501 21-Mar-2009 14:23

Do you pay wiring maintenance?

Go to the demarc, disconnect your house from the pair from the exchange and plug your modem in there temporarily to assess the stability / sync speed as the only device connected and without dodgy house wiring "in the loop".

nate

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#202502 21-Mar-2009 14:33

scottjpalmer: Go to the demarc, disconnect your house from the pair from the exchange and plug your modem in there temporarily to assess the stability / sync speed as the only device connected and without dodgy house wiring "in the loop".

Might be quicker/easier/less painless to fly scott down to do it for you

You mention a cordless phone, have you tried using a normal plug-in phone?

scottjpalmer

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#202503 21-Mar-2009 14:37

nate: You mention a cordless phone, have you tried using a normal plug-in phone?

rscole: I have tested other phones the other jacks etc, and still get the same problems.

:-)

matt45

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#202510 21-Mar-2009 16:09

have you called faults yet?

rscole86

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#202512 21-Mar-2009 16:47

How do I plug into the remark? I am assuming there is not a nice BT or RJ jack there for me to use.

Yes nate, tested corded phones too.

I do not pay wiring maintenance.

No I have not called faults yet.

matt45

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#202515 21-Mar-2009 16:55

IMO Demark is the cable terminal out on the street, but you could try going to your ETP (place where the service lead meets your house wiring, and not all houses have these) cut you house wiring off and then just go accross the service lead by itself, how ever the service lead is just wire its not plugs or anything so you will need connectors etc.

rscole86

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#202516 21-Mar-2009 17:03

Ok, I do not have a punchdown tool or splice connectors etc, so maybe I will just live with it until I can get someone to have a look...

I do beleive the cable comes off the street, and into the kitchen jack atm.

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richms

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#202557 22-Mar-2009 02:50

If you dont have the tools to troubleshoot this yourself then you really only have the option of calling telecom about it.

When there was a problem with noise on the line and a slightly reduced adsl speed at mums, it was caused by an old phone cable falling on the damp ground in the basement. Even downstream of the filter it was affecting the adsl tho, which is why telecom said it was external to the house and sent someone out.

After that they didnt charge despite there being no wiring maintanance since their fault team said it was outside.

So call telecom, get it fixed, or head to JA russels or ideal electrical or similar and pick up a few scotchloc connectors to reconnect things.

And then complain to telecom they dont have proper demarcs for faultfinding ;)

Richard rich.ms

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#202560 22-Mar-2009 07:56

matt45: IMO Demark is the cable terminal out on the street, but you could try going to your ETP (place where the service lead meets your house wiring, and not all houses have these) cut you house wiring off and then just go accross the service lead by itself, how ever the service lead is just wire its not plugs or anything so you will need connectors etc.

Telecom's responsibility ends at the end of the service lead wkich could be at the ETP or 1st jackpoint. I think the original intention was to include the lead-in cable in the customer's wiring but they realised that could assist competitors.

Attobrute

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#203065 24-Mar-2009 17:33

I have a similar problem:

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=31623

sbiddle

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#203072 24-Mar-2009 17:47

It'll be that dodgy wiring job I did that I told you would only last 6 months before it died since I never made it back to finish it.

You need the 3 way scotchlok connectors to fix it!

rscole86

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#203088 24-Mar-2009 19:02

sbiddle: It'll be that dodgy wiring job I did that I told you would only last 6 months before it died since I never made it back to finish it.

You need the 3 way scotchlok connectors to fix it!

Yes, I was wondering if that may have been the cause. cyril7 was quite impressed with your handywork

I did tell him why we did it though.

He has come around, removed our dodgy 6 month fix, and put in a real filter. Slightly better sync rates, and connection speeds, and the phoneline seems to be better so far.

I will see what it is like over the next few weeks and see if that has fixed it for good.

cyril7

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#203203 25-Mar-2009 10:38

Hi, I think the main issue was the first TO was seriously corroded, both the BT socket wipes and the IDC headers had copper corrosion. Then there was that monstor spider hanging from the floor joists, anyway all sorted from that point of view, lets hope its permanently fixed.

Cheers
Cyril

Diggzzy

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#206578 12-Apr-2009 18:57

Demark is the ETP (external testing point) either 300 mills above ground, or just below your roof line depends if your 049(underground) or 045(overhead).

matt45

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#206579 12-Apr-2009 19:06

yes but not all buildings have etp's eg. appartment buildings, office buildings. ushally these have there own cable terminal in which case that is a demark and any cabling from there onwards is internal wiring. Terminations in the cable terminal often create faults due to people chopping and changing other pairs in the terminal. Faults generally occur in ETP due to weather conditions as they arnt really watter proof.