Single open order policy

Forums › Spark New Zealand (including Skinny and BigPipe) › Single open order policy

bonkiebonks

389 posts

Ultimate Geek
+1 received by user: 7

#316137 19-Sep-2024 11:54

Does Spark still have that single open order rule?

I've ordered the iPhone 16 Pro Max off them (due to the $700 discount), but as I'm now travelling , I am stuck not being able to add a roaming pack.

Seems a bit ridiculous that this rule still exists from maybe 10-15 years ago?

Can anyone advise?

Otagolad

376 posts

Ultimate Geek
+1 received by user: 46

#3284035 19-Sep-2024 13:47

I'm not sure about the current position, however I had the same issue occur in 2018 while I was in New York and Spark acknowledged the issue and reimbursed all my roaming charges - worth asking if they'll do that.

andyb

240 posts

Master Geek
+1 received by user: 87

Trusted

Spark NZ

#3284060 19-Sep-2024 15:11

Totally, the relevant casual charges incurred in pack countries can be repriced into roaming packs if you are impacted by this issue. Obviously any charges incurred in non pack countries will stand.

Best to sort on your return once all charges have been billed, just give the team a call.

Any issues - let me know

Andrew

Manager of International Roaming - Spark NZ.

andyb