New Customer, Slow Speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › New Customer, Slow Speeds

reticent

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Geek
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#317706 7-Nov-2024 15:28

Hey Guys,

I'm a new skinny customer (moved from 2degrees) and have seen a considerable drop in speed (particularly during the day). Just trying to understand what is normal, or whether it warrants a support ticket?

I'm on a 1gig plan, PC is wired. 2D was practically always line speed, but almost overnight since the change everything crawls.

EA Downloads:

Steam Downloads:

Fast.com:

Speedtest.net:

Just me?

Spyware

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#3306657 7-Nov-2024 15:30

Test to a Spark server.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

reticent

18 posts

Geek
+1 received by user: 4

#3306658 7-Nov-2024 15:32

I did, it was also the same.

MaxineN

Max
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#3306676 7-Nov-2024 16:55

Other things:

Are you on WiFi?
Is your device capable of such speeds?
Have you tried another router?
Is your router even capable of PPPoE at line speeds?
What equipment are we using? How is it all laid out?

There is a lot at play.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

reticent

18 posts

Geek
+1 received by user: 4

#3306686 7-Nov-2024 17:28

I’d said in my original post that the PC is wired, so wifi not at play. Im using google wifi pucks and decent switching gear. Nothing has changed since 2degrees which was always line speed. This is less of a question about what is wrong with my setup, but more about is this normal on skinny. If the answer is no, then I’ll go the support/troubleshooting route. Cheers

reticent

18 posts

Geek
+1 received by user: 4

#3306687 7-Nov-2024 17:32

Hmm, your question about ppoe has me thinking though. I believe 2degrees was just dhcp rather than ppoe, so this could be the cause of the issue assuming there is a bigger overhead.

Aucklandjafa

522 posts

Ultimate Geek
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#3306692 7-Nov-2024 18:05

I’d say you’ve provisioned onto a 300/100 plan. Give Skinny a message/call

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MaxineN

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#3306693 7-Nov-2024 18:05

2degrees is dual stack.

Skinny/Spark only do PPP so you need to swap the router or setup a PPP dialer on your desktop and test again.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

reticent

18 posts

Geek
+1 received by user: 4

#3306695 7-Nov-2024 18:19

You have all the smart ideas, been a long time since I’ve done PPoE on a windows machine!

Any recommendations on a router and or mesh combo that’d work well on (wifi 6+) that’d work well?

MaxineN

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#3306696 7-Nov-2024 18:22

The skinny/spark "smart modem" that is usually supplied.

Could get a SM1 or 3 for cheap on trade me.

Be faster to rule out any provision issues by doing a PPP dialer and since it's skinny, there's no vlan tagging, it's dead simple.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

reticent

18 posts

Geek
+1 received by user: 4

#3309230 15-Nov-2024 08:10

MaxineN:Is your router even capable of PPPoE at line speeds?

Thanks, it was this. These google wifi pucks (ac1200) appear to do DHCP at full line rate, but the PPoE performance sucks. I grabbed a cheap Huawei DN8245 on market place and I'm getting full speed again.