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Topic # 31855 1-Apr-2009 20:22
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I have recently phoned telecom and asked them to install a new phone line at a rural property which has been recently built. They informed me it would cost $500 plus a $62 call out fee, which seemed reasonable. They didnt ask any details of the property or tell me i needed to do anything and said they would come around on monday.

The telephone wiring currently goes from the house accross the driveway to the shed/barn and comes out of the ground in a conduit next to the power pole where the power cables come onto the property from the road. This was all completed by the electrician at the time the house was built.

When the chorus man came he noted that the power cable went to a power pole with a transformer on it (obviously it takes power to the house) and that he could not run the cable to that pole as it is against their regulations. He then stated the next power pole on the street was too far away for him to run the cable above ground to it. He then said we would need to dig a trench and he would come back and install the cable then.

My questions being:
1. why dont chorus / telecom do the trenching themselves?
2. Why was this not mentioned when i called up about it ( they just said it was a standard installation fee for all homes and was set. Hardly set if its gona cost me another $2000 to get the trench done for it. Surely they expect it, arent most homes done with underground lead in cables these days.
3. What is the best way for me to get this trenching done or should i put another pole up to bridge the gap between the road and house?

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  Reply # 204795 1-Apr-2009 21:12
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hazza87: My questions being:
1. why dont chorus / telecom do the trenching themselves?
2. Why was this not mentioned when i called up about it ( they just said it was a standard installation fee for all homes and was set. Hardly set if its gona cost me another $2000 to get the trench done for it. Surely they expect it, arent most homes done with underground lead in cables these days.
3. What is the best way for me to get this trenching done or should i put another pole up to bridge the gap between the road and house?



1) Because the Chorus (Transfield / Downers) guy is a Telephone network tech and not a trench digger?
2) I can't answer but perhaps someone else can. Remember that 123 don't just deal with rural customer’s requesting lines, so each case can be different.
3) Can’t answer this one either :)


nzbnw








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  Reply # 204813 1-Apr-2009 22:27
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1. what nzbnw said not really his job.
2. $500 would be the generally fee for ideal circumstances, rural connections are pretty much never ideal.
3. ither A. digg b. thrust or C. put up pole (however make sure they are happy with the placement first.)

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  Reply # 206576 12-Apr-2009 18:34
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Chorus are subject (like all industries) to rules and regulations. One of those is in 95% of cases, service lead must be installed underground, only in circumstances where the site you are building or ground you are trenching is not economical will they install overhead service lead (ie. site is built on a river bed, or KM's worth of service lead is required). I can tell you now $54.50 for up to 65 meters worth of service lead, $67.50 per hour for over 65 meters. BTW you SHOULD HAVE BEEN ASKED ON YOUR INTIAL REQUEST (poor work by the rep) do you require service lead. In all cases service lead must be installed by a Chorus accredited technician. To answer your question definatley dig a trench. 



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  Reply # 206904 14-Apr-2009 17:25
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So went ahead with the trench, hired a walk behind trencher from mcentee hire for $220 for the day then did the whole thing, took the full day and was pretty tough going down the gravel and rock driveway. Had to hand dig the end bits near the road and the garage and only managed to cut through 2 unused water pipes so not too bad.

Chorus came over on wednesday this week 1 hour earlier than was arranged the previous evening when their technician phoned. (7am instead of 8) by the time i woke up at about 7:40am i just managed to see the van driving away. I presumed they were going to get more supplies or go further down the driveway. But an hour later no sign of them. I noticed there was the outdoor phone cable laid in the trench. I thought this was a bit odd as i'd read all the telepermit rules on rural lead in cables and it clearly states must be in 20mm green conduit. About half an hour later i received a call from the technician who said it was all done and i could refill the trench. I thought this was a bit odd so i asked about the conduit and he replied, "oh i dont carry that much pipe, don't worry about it if anything goes wrong with it we'll come back and fix it, its our responsibility". Ok i thought fair enough but the more i thought about it. If theres a problem which i think is likely with 2mm cable covered in rocks and gravel who's going to dig the 200m long trench to replace it. So i spoke to my builder and electrician, neither were happy with the situation and my builder phoned the technician who told him it would cost $500+ to do the work and therefore wasnt worth it. So we contemplated putting down warning tape and backfilling it carefully. Then my dilligent builder phoned up chorus HQ and questioned them about this. They said we provide up to 200m conduit free of charge and charge $67 an hour for doing it and it definetly should be done in all trenched cables. He also said it should only take about an hour to do and they would come round the next day and get it done straight away very sorry about it. I was not there the next day so have no idea how long it took but the it is now a very good job and i have gone ahead and backfilled the trench .

Who knows what they will charge or how many other people get this half assed service from them. Another point to be made, apparantly another department deals with connecting the cables up. So this guys job is just unrolling a cable and dropping it in a hole, obviouisly not qualified to strip the cable and connect it to another one. No word of when someone will be coming to finish the job, phoned telecom today about it and they said it was over their head and a specialist team was working on it  (as far as i'm aware this is now a very stock standard connection what they are doing is beyond me).

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  Reply # 206909 14-Apr-2009 17:41
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... have you ever been given service card that has an 0800 number on it for the contractors dispatch?



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  Reply # 206918 14-Apr-2009 18:11
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Yes i have a card that has the reference number on it and 0800 000 FIX number on it.

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  Reply # 206920 14-Apr-2009 18:21
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have you called them to ask when it would be done or did you call 123 or something?

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  Reply # 206941 14-Apr-2009 20:12
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For rural installations Telecom PTCs state that its not required that the leadin cable is placed in conduit if the lead in is over 60m, ie it may be directly buried.

Cyril



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  Reply # 207089 15-Apr-2009 14:59
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I have been going by this pamphlet from telepermit.

It seems as though they can put it in the ground with no conduit going by what the technician said, but i would have thought that this should be something they discuss with clients before hand. In this case it would have been highly likely that one of the following problems would occur with no conduit on the cable:
1. Tree roots
2. water drainage pipe running above telephone cable accross the driveway (large concrete type)
3. Digging for planting around the area.

Not having the conduit on the cable would have almost certainly resulted in problems at some stage down the line.

Also i have rang that number for Downer EDI this morning after 6 attempts of being hung up on while on hold i finally got through to someone who said that someone in that department would call me back shortly and tell me whats going on. Still waiting that was 3 hours ago now.



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  Reply # 207588 17-Apr-2009 14:33
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UPDATE:

Finally received a phone call about this today. They said it would hopefully before 25th May, i thought she must have got it wrong and meant april, she was not joking.

She said it would be faster if they didnt need to close of the road and get council permits. My god what are they planning on doing? the cable runs directly along my fenceline i can see the sign for it about 20cm away from where my lead in cable ends. What do they need to do to it? How can i contact the technician in charge of this and ask them what they are doing?

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