Porting from Spark (eSIM) to Skinny

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steve98

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#323030 18-Oct-2025 14:08

Hi,

Trying to port my Son's mobile number from Spark to Skinny. The form on the Skinny website asks you to enter the SIM number for the current provider and states that if you're currently on eSIM (which it is) then to enter the ICCID number. The trouble is the ICCID is 19 digits long (which sounds like the norm), but the form only accepts upto 18 digits. I sent a request for help via chat and after a couple of hours was told to enter '642' before it which makes the number even longer so doesn't help. I tried entering the eSIM IMEI instead but it didn't like this.

Anyone here struck this or have any advice? Surely I'm not the first to port-in to Skinny from an existing eSIM?

Linux

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#3425990 18-Oct-2025 14:10

drop the last digit

steve98

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#3425991 18-Oct-2025 14:11

Linux:

drop the last digit

It throws an error

Linux

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#3425992 18-Oct-2025 14:13

The first 2 digits should be 64

steve98

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#3425993 18-Oct-2025 14:15

OK the first four digits of my ICCID are 8964 -- I tried dropping off the first two and now the journey seems to be progressing. Better instructions needed, people would not know they need to do that.

Cheers!

Shindig

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#3518899 11-Aug-2026 09:46

It still continues into 2026 as well.
Porting a eSIM from FullFlavour \ Divoli to Skinny.

First off, if you have an account and are logged in when selecting Mobile Plans its asks you to activate one rather than make a purchase.

If you log out, you can go through to buy a plan, but then the website requires you to create an account there is no option to login to an existing account.

The work around is to be logged out, buy the plan in your cart, log in and then proceed to pay. Its a shambles.

The eSIM QR code delivery is quick via email, and on a iPhone it's great to scan the QR code and setup. What the instructions on the Skinny website don't tell you is, in order for the activation to full work the eSIM needs turning off and back on again... then everything comes up and you can call 456.

The porting of a phone number, for iPhone skinny say to use the ICCID number... but the number is too long for the text entry. So the port fails.

The instructions don't specify to remove the first two digits!

The port form is also a mess, the instructions say to find the right details and go through the port process again, but the form says the session has expired, please re-submit the form.

It's all pretty crap really.

But thats Skinny for you.

I need a phone number, but really tempted to say fork it and not use one. Why do we give this company our money and have to jump through so many hoops.

The little things make the biggest difference.