Spark Landline to Mobile ( or virtual service )

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Landline to Mobile ( or virtual service )

mrhaboobi

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#323050 20-Oct-2025 09:41

We have a spark land line as part of a an add on to our broadband. we actually never ( or hardly ) use the line its mainly for parents who are less comfortable with mobile phones.

Wondering if there is a way to retain the line line number, but have it go to our mobile. Are there services that do this cheaper than Sparks current offering? ( and can spark actually redirect to a mobile number rather than need a physical phone in the house? )

Parents are based in AUS..

thanks

freitasm

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#3426606 20-Oct-2025 09:47

How your parents less comfortable with mobile phone, impacts them calling you if you cancel your landline?

Are they worried about having to pay for calls to your mobile? Because if they call from their landline it's just your number changing and they'd have to pay for the call.

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CamH

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#3426608 20-Oct-2025 09:52

Easiest way is to get a VoIP line from the likes of 2talk or Hero, and use their app on your mobile.

Costs you nothing to receive the inbound calls, costs your parents nothing to make the calls (I'm assuming their landline has local/national calls included).

Wheelbarrow01

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Chorus

#3426615 20-Oct-2025 10:14

Spark still offer the Customerlink service to their own customers. This allows you to "hold" your landline number at the exchange, and permanently forward calls as you see fit:

forward to another landline number
forward to a mobile number
forward to a voice mailbox

If the caller is calling from your local area, they pay nothing for the call. Standard national toll charges apply to the caller.

You pay per minute for the call forwarding - eg to a mobile - or landline number outside the local free calling area of the Customerlinked number.

Note that once Customerlink is active, your phone in your house will no longer actually work - the number is literally hosted/terminated at the exchange and calls are forwarded as per the above menu.

Last I looked it was around $25 a month + call charges. Prices are plus GST as it's primarily a business product.

As @CamH mentioned, VOIP would likely be cheaper but Customerlink is worth a mention.

Customerlink's main use case is for businesses with a highly publicised or well known phone number who move across town to a different exchange. Where they've had to connect a new number in a different exchange area, it allows calls to their original phone number to follow them seamlessly.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

nztim

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#3426619 20-Oct-2025 10:30

Get a VOIP number or better yet......

Consider Sky Broadband for your parents... $60 per month for home fiber starter, $5 for a landline and $5 for unlimited calls to any NZ Landline/Mobile + Broadband

So $70 all up for unlimited calling to anywhere in NZ + broadband.

Then you don't have to do anything other than ditching your landline.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

nztim

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#3426625 20-Oct-2025 10:34

Scrap that idea, just read your parents are in Aus

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

mrhaboobi

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#3426626 20-Oct-2025 10:36

nztim:

Scrap that idea, just read your parents are in Aus

:) yeah thinking something like Hero with an AUS number might be a good option..