Issues with BigPipe fiber connection

Forums › Spark New Zealand (including Skinny and BigPipe) › Issues with BigPipe fiber connection

edwinprakash

77 posts

Master Geek
+1 received by user: 3

ID Verified

#323972 10-Feb-2026 23:59

I've had a torrid time today with internet connections randomly dropping then coming back on.
It's been very very flaky all day.
I've switched to wired ethernet instead of wifi and the issue persists.
I've sent BigPipe support a message but am not holding my breath for a reply anytime soon.
Anyone have any idea how I can diagnose if this is a ISP provider issue or something at my end?

I'm running 3 fritzboxes 7490s in a mesh setup which has been working very well for the last few years until today.

Any help appreciated.

------------------------------------------
Ed

richms

29104 posts

Uber Geek
+1 received by user: 10222

Trusted

Lifetime subscriber

#3460397 11-Feb-2026 00:22

Have you looked at the ONT when you have had no internet to see if the optical light was out or done any other diagnostics?

Really they will have to get the details from the ont via chorus and see if its something they can just kick onto chorus to sort out or if it looks like its on your side of the ethernet port as a first step.

Richard rich.ms

cddt

1973 posts

Uber Geek
+1 received by user: 1905

#3460413 11-Feb-2026 07:30

No issues yesterday with BigPipe.

edwinprakash

77 posts

Master Geek
+1 received by user: 3

ID Verified

#3460497 11-Feb-2026 11:26

Thanks for the comments above.

I've narrowed it down to one of the three routers in the mesh (the one that's upstairs) having an issue after moving my work laptop downstairs.
Turned if off and now all is good :)

Probably time to upgrade my home setup :)

------------------------------------------
Ed