How new rural phone line connections work

Forums › Spark New Zealand (including Skinny and BigPipe) › How new rural phone line connections work

hazza87

352 posts

Ultimate Geek

#32475 17-Apr-2009 14:29

Hi

I have made a few posts about the trouble im currently having on this thread:

But i thought it may be useful to post a new one to get more information about how these things work.

I am in the process of getting a new phone line put in at a rural property (holiday home / farm house) and in my contact with telecom i am getting a huge number of condradictory information.

I would like to know how a rural phone line is installed and connected to the network and how long it should take. As much detail as possible would be greatly appreciated.

I am sure someone here works/worked for telecom/chorus/downer/transfield (thats just another point of confusion in this process).

Thanks alot

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100 posts

Master Geek

Trusted

#207601 17-Apr-2009 15:13

i remember when sometimes for rural customers, they wouldn't set up a new connection for 6months!!!!
how times have changed, you probably got it good now?

sorry (time waster) goodluck!

alvstar2001

NZFINEST

202 posts

Master Geek

Trusted

#207603 17-Apr-2009 15:18

could be a case that because you are so far from the nearest exchange that you are feed off a DTLM system, from memory 30 channels per system. if all the channels are in use you have to wait for someone to disconnect so you can pick up there intact.
wats the name of the road you want the connection at

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

hazza87

352 posts

Ultimate Geek

#207611 17-Apr-2009 15:22

Wharehine Road, Port Albert, Wellsford. there appears to be a cabinet about 500m away from the driveway on the corner of Port Albert Rd, Wharehine Rd and GM Gubbs rd if that helps (old cabinet)

NZFINEST

202 posts

Master Geek

Trusted

#207621 17-Apr-2009 15:42

well there is spair dtlm systems and channels to that area. what does telecom say the reason is for the hold up

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

hazza87

352 posts

Ultimate Geek

#207626 17-Apr-2009 15:59

Telecom billing department (seemingly the only ones that know anything about whats going on). Said that they may need to get council permits and close the road and load of other nonsense. They obviously haven't been there and looked at what needs doing. The buried cables run along the fence line on our side of the road and the sign saying buried telephone cables is about 30cm away from where the lead in cable ends. As far as i know it would take about a couple of hours max to get this whole job done. If they just went and had a look they would know it was easy and could be done straight away. Apart from the fact the lead in was done by one of the techs last week so they should already know all they need to.

coffeebaron

6231 posts

Uber Geek

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Lifetime subscriber

#207631 17-Apr-2009 16:12

Have you considered other options such as Vodafone Wireless, or a mobile broadband plus VoIP?

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NZFINEST

202 posts

Master Geek

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#207632 17-Apr-2009 16:17

ask them to do a site investergaton. they may charge you for that tho. just tell them to go ahead and get the connection under way im sure once that hapens things will start to happen

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

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hazza87

352 posts

Ultimate Geek

#207636 17-Apr-2009 16:27

Who do i ask for this site investigation? Telecom? A downer/chorus technician has already been round at least 3 times to firstly to say that the lead in cable had to go underground then to put the cable in then when they had to come back to put conduit on the cable. They obviously don't communicate between these separate departments.

Also mobile broadband is not an option as the cellphone reception is pretty poor. I am definetly considering satellite because of the super slow service at telecom, even though it is probably slower and definetly more expensive

matt45

311 posts

Ultimate Geek

#207648 17-Apr-2009 17:33

RE NZFINEST: SI not required orginal thread (see OP) explains abit.

Also just because there is cable down there doesnt mean that it is the cable they need to connect you to, and if there is no Terminal there then they will have to cut into a cable and build a whole new terminal unless there is another one close.

As for the departments not communicating thing, altho this is no excuse, 123 and the "tech"/0800 FIX (dispatch) are two completly seperate companys 123 is telecom and the physical line services are done by ither transfield or downers (depending on your area) which are chorus/telecom contractors.

hazza87

352 posts

Ultimate Geek

#207651 17-Apr-2009 17:48

Matt45:

You seem to know how this works, can you explain the process to me please.
There is no cable on the other side of the street and as far as i can tell this is the only telecom cable on the road (no overhead, nothing buried on the other side of the street) so it must some how involve this cable. Therefore surely it does not need a council permit or a road closure. It is well off the street and close to the end of the lead in cable. There are no other properties within say 300m on the street and this is a brand new property so i would guess no provision has been made in the cabling for it so how would it get connected up in this case?

matt45

311 posts

Ultimate Geek

#207653 17-Apr-2009 18:01

ok so assuming that is the cable you will be connected to and there is no terminal there.

the cable will have to be dugg up (maybe quite deep) and a new terminal cut in.

Some problems than can be encountered with this are:
No spare pairs.
Cable too deep
Posible shortage of labour in rural areas (although i doubt it).

The only reason i could think of for needing permits or road closed are digging up the road, digger required, or cable is too deep for free digging (health and saftey issue) meaning sides of hole need to be braced etc. however if you got this info from 123 i think they may have just been giving you general reasons why it can sometimes take a while.

hazza87

352 posts

Ultimate Geek

#207659 17-Apr-2009 18:23

Matt 45:

Thanks

As a matter of interest we had been provisioned a phone number by telecom about 3 weeks ago when i first rang. I decided to call this number today and surprisingly it rang. Why would this happen? Presumably it would need to be connected at the exchange and at the road before it would ring.

matt45

311 posts

Ultimate Geek

#207661 17-Apr-2009 18:28

the phone number will have been programmed on the switch, hense why it rings, all this means is that it is ready to be jumpered to a cable pair. Getting a cable pair to a terminal near you seems to be the issue.

NZFINEST

202 posts

Master Geek

Trusted

#207845 18-Apr-2009 22:14

do u have a service order\reference number { or the last 4 digits of your new phone # allocated } for the connection.
could be that the cable that runs outside your propity{ to the local ct is full } is full. meaning thye would have to pull more pairs in from the main cable which could be located on the other side of the road hence why they say they need to do a road crossing. if that is so then yeah it can take up to a month to get that sorted, because telecom has to place that request with the local council. - if ur local coucil is rodney district they are the slowest to do anything like this. dont know why
if the phone # u have been allocated rings, means that the job has passed from 123 to voice provisioning { they allcaote cable pairs etc and program the exchange - en } and is now at the install stage

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

hazza87

352 posts

Ultimate Geek

#207853 18-Apr-2009 23:07

The most recent reference number i have for it is: 7443773
but i also have the reference number: 7193153 for the first callout they made.

Thanks for looking into this for me, it is impossible to get any proper information about what is actually going on.

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