Dear XTRA, why dont you offer an option to cap speed vs excess charge?

Forums › Spark New Zealand (including Skinny and BigPipe) › Dear XTRA, why dont you offer an option to cap speed vs excess charge?

Batman

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#34649 26-May-2009 23:35

If there was an XTRA rep, hear this - i'm sure lots of people would love to have the option to cap speed or pay excess charge once they exceed their quota.

In particular i would switch to Xtra any day if i could have capped speed on exceeding 40GB on the Pro plan.

I guess it's a "business decision" at the end of the day, but think of how much more business you'd make!

phew just had to let it off my chest - time for bed

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Snowflake

#218178 26-May-2009 23:42

they more or less did that with their "GO LARGE" plans which they subsequently retired...

http://www.telecom.co.nz/chm/0,8763,204548-202570,00.html

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tallPete

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#218184 27-May-2009 01:33

I suspect one of the greatest revenue streams of an ISP like Xtra is excess usage charges. Just like Video libraries and late fees, banks and late payment and overdrawing fees.

These items cover the lower margins from the base plans.

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#218212 27-May-2009 08:08

Actually I want the opposite, the ability to pay some months when I go over my cap, currently on the lower plans you get dropped back to dial-up speed.

You do have the option to change plans once a month, but that is a bit of a pain!

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#218427 27-May-2009 20:13

I believe Snap cap you once you reach your limit, but you can always instantly buy more data if you want to be uncapped.
$89.95 for 60GB ($10 discount if you have your calling with Snap too)
Xnet give you reasonable control over your data, but Snap are faster (two lines, right next to each other, same time)

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#218431 27-May-2009 20:26

Try filling out the suggestions form at http://www.telecom.co.nz/feedback
That should send it to the people who can make decisions.

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#218436 27-May-2009 20:48

jnimmo: I believe Snap cap you once you reach your limit, but you can always instantly buy more data if you want to be uncapped.
$89.95 for 60GB ($10 discount if you have your calling with Snap too)
Xnet give you reasonable control over your data, but Snap are faster (two lines, right next to each other, same time)

Wow, some weird place you live that Auckland is < 50 miles away and Christchurch is ~100 miles away. Not to mention ADSL2 @ > 24Mbps!

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#218516 28-May-2009 00:48

Not wanting to go too far off topic, but:

I think it is a little confused as to the locations of our IP addresses :P (WXC IP addresses are listed as in Auckland, Snap are listed as in Christchurch). Good point about the 24Mb/s, I'm not sure why it is over 24, but it isn't the only time I've seen it that fast. We are only ~800M from the exchange (in Greymouth), but that still doesn't explain it being over the theoretical limit. I'll have to look into it.

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#218520 28-May-2009 06:39

hmm i totally forgot about snap. sounds like a good deal for such a fast connection! and i live in halswell chch too! only problem is i'm kinda in need for telecom's 0161 service. oh well there's such a thing called cheap calling cards ... hmmm

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#218521 28-May-2009 07:15

jnimmo: I believe Snap cap you once you reach your limit, but you can always instantly buy more data if you want to be uncapped.
$89.95 for 60GB ($10 discount if you have your calling with Snap too)
Xnet give you reasonable control over your data, but Snap are faster (two lines, right next to each other, same time)

Hey if you get a chance I would appreciate running the speedtest through both ISPs to see Los Angeles to see what their international speeds are like

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#218527 28-May-2009 08:07

Retested national rates, and tested to LA, a couple of times each.
Just got 21Mb/s / 4Mb/s to LA on my Snap connection in Chch, but I'm on fibre so doesn't count as much :P

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#218532 28-May-2009 08:25

joker97: hmm i totally forgot about snap. sounds like a good deal for such a fast connection! and i live in halswell chch too! only problem is i'm kinda in need for telecom's 0161 service. oh well there's such a thing called cheap calling cards ... hmmm

Why not just get a VoIP phone or ATA? Rates are all typcially similair or significantly better than 0161 depending on where you're calling and the VoIP provider you use.

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#218700 28-May-2009 14:20

joker97: If there was an XTRA rep, hear this - i'm sure lots of people would love to have the option to cap speed or pay excess charge once they exceed their quota.

In particular i would switch to Xtra any day if i could have capped speed on exceeding 40GB on the Pro plan.

I guess it's a "business decision" at the end of the day, but think of how much more business you'd make!

phew just had to let it off my chest - time for bed

Hello,

I work at Telecom in the broadband area and read every single thread related to Xtra broadband often taking action although not usually posting about it. I can confirm we are actually considering more customisation around capped v overage and such activities, I can't be all that specific at this stage, but thought you might like to know that we do pay attention!

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#218716 28-May-2009 15:14

do you seriously work at telecom?

if you do, why don't you cap users who exceed their data cap to 128Kbps instead of 64Kbps?

doozy:
joker97: If there was an XTRA rep, hear this - i'm sure lots of people would love to have the option to cap speed or pay excess charge once they exceed their quota.

In particular i would switch to Xtra any day if i could have capped speed on exceeding 40GB on the Pro plan.

I guess it's a "business decision" at the end of the day, but think of how much more business you'd make!

phew just had to let it off my chest - time for bed

Hello,

I work at Telecom in the broadband area and read every single thread related to Xtra broadband often taking action although not usually posting about it. I can confirm we are actually considering more customisation around capped v overage and such activities, I can't be all that specific at this stage, but thought you might like to know that we do pay attention!

simon14

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#218720 28-May-2009 15:16

Why do you so badly want to sign up with Xtra anyway?

Most other ISP's give you the option to cap or buy more data...

Voddafone/ihug: Caps you/Also gives you the option to double your data if require.
Slingshot: Caps with option to buy more
Orcon: Caps, with option to buy more
Xnet: caps or buy more

XTRA are expensive.... go with any of the above for your adsl (and home line)

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#219002 28-May-2009 22:48

xtra have pretty good international speeds by many accounts - much better than some of the other ISPs. if you're only normally using 40GB per month or less and want things fast then they can be a good choice - but not such a goo choice if you're going to get stuck with expensive overage charges when you dont realise you have gone over..

edit: and xtra have some nice features included for free which would otherwise cost you more: like flickr pro account and antivirus subscription

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