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Forums › Spark New Zealand (including Skinny and BigPipe) › XT Network sim registration
Plasmaglows

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#34786 29-May-2009 08:19
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After getting my SIM this morning from First Mobile in Rotorua I head off to work to register and get my extra $10 credit.


I search the telecom website for a registration section for XT and eventually conclude that you need to register for My Telecom


Once I try to register with My Telecom it says my number does not exist.  So I call telecom customer services and get told I have to make a call to activate the number and the wait FOUR DAYS!!! until I can register online for my free $10 credit.




Go Telecom




A great start to the network launch.




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freitasm
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  #219127 29-May-2009 08:27
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Have you tried http://www.telecom.co.nz/prepaidreg?





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johnr
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  #219129 29-May-2009 08:30
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First mobile are you sure?

freitasm
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  #219133 29-May-2009 08:36
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Now that Johnr points out... First Mobile is a Vodafone dealer.

Have you asked Telecom to PORT you number from Vodafone?

If this is the case, yes it can take up to four days. Telecom requests Vodafone to close your account, they do some magic on their side, reply to Telecom, and that's it. When I ported it was all done in 24 hours, last year.

So if you are porting there isn't much Telecom can do, that's how it works.




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johnr
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  #219139 29-May-2009 08:44
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A port in takes about 4 hours

NealR
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  #219140 29-May-2009 08:45
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Resolution:
1) Do check it's a Telecom Sim, as First Mobile is A Vodafone Store.
2) Registration can be done now at: http://www.telecom.co.nz/prepa...
3) If you only have prepaid you do not need to, register for "My Telecom".
4) Your number will work right now, with money on the prepaid acct, however it will take upto 4 days for the processing and applying of the $10 credit you get from registering.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

Plasmaglows

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  #219143 29-May-2009 08:50
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sorry same store used to be called first mobile im not sure what it is called now

Not I am not porting my number

Thanks Mauricio the link you gave me appears to work but still says it may take up to four days.




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