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Forums › Spark New Zealand › Help needed with iPhone 3G on XT Network


259 posts

Ultimate Geek

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# 34791 29-May-2009 10:21
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I have just been in and got a xt sim but my iphone is saying

Restricted Network

Your selected cellular network is restricted. You can choose a different network in settings?

What do I do?

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Uber Geek

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  # 219193 29-May-2009 10:35
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Is it an NZ-purchased phone?



259 posts

Ultimate Geek

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  # 219194 29-May-2009 10:37
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Yes it is

 
 
 
 


57 posts

Master Geek


  # 219195 29-May-2009 10:40
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Hmm.. no restricted message for me, but it can't detect the XT network atm.



259 posts

Ultimate Geek

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  # 219196 29-May-2009 10:45
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I was just thinking do I need to manually put in some apn info?

BDFL - Memuneh
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  # 219198 29-May-2009 10:48
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Is this an iPhone 3G or the first generation iPhone? Prepaid or On Account?

Also, yes you need to manually add the APN info as per our sticky post (try internet.telecom.co.nz)

Why people don't give all the informartion information when asking for help???




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57 posts

Master Geek


  # 219199 29-May-2009 10:48
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Hm... maybe try turning 3G on?

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  # 219203 29-May-2009 10:51
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Hmmm. It's a NZ bought iPhone - but from Vodafone or parallel importers?




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259 posts

Ultimate Geek

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  # 219204 29-May-2009 10:52
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Hey Freitasm Sorry
I did say 3g in the heading
So yes I have a 3g iphone on account
I have also now put in the apn you suggested but same thing is happening
oh and yes 3g is enabled

54 posts

Master Geek


  # 219205 29-May-2009 10:53
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My iPhone 3g worked straight away

3g Enabled

internet.telecom.co.nz as the APN

the APN is literally the only thing I had to change, oh and I restarted the phone after putting the SIM in

57 posts

Master Geek


  # 219206 29-May-2009 10:54
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Works for me now too... yay!



259 posts

Ultimate Geek

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  # 219207 29-May-2009 10:55
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Yes it is a NZ vodafone Iphone 3G

459 posts

Ultimate Geek


  # 219210 29-May-2009 11:04
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Have you tried hard resetting it? Ie. Hold down the power button for 5 seconds and it should shut off.



259 posts

Ultimate Geek

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  # 219212 29-May-2009 11:05
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Yes I have tried resetting it several times

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Ultimate Geek


  # 219213 29-May-2009 11:10
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If you pop your vodafone sim back in, does it all work ok?



259 posts

Ultimate Geek

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  # 219214 29-May-2009 11:10
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Could it be possible that they have not configured my sim correctly?
as they all seemed to excited that I was the first iphone customer
I am in invercargill so we are about 10 years behind eveywhere else

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