Very dissapointed with Telecom and the new XT network

Forums › Spark New Zealand (including Skinny and BigPipe) › Very dissapointed with Telecom and the new XT network

madaz068

7 posts

Wannabe Geek
Inactive user

#34792 29-May-2009 11:14

We are a business customer on the current CDMA network. I have a new employee starting next week and decided to wait until today so he could be on the new network, what a fool i was.

We are currently on a Team builder 29 plan ($29 per month and 29c per min to anywhere in NZ and i think the world) with 3 mobiles and one data card. Have just rung telecom and was told that we cant stay on that current plan if we want to get a new mobile as if a new phone is added, ALL current phones MUST go to new plan.

Ok well i said what is the new plan, they said i had to goto a Share750 plan and here it is

You have one leader phone which is charged $249 per month + GST which includes 750 mins for the "team", every other phone is charged $14.95 per month. At the moment our mobile bill is around the $300 mark but going this way we will be charged $402.52 plus text messaging (adding the $50 for the datacard).

Someone please tell me im going nuts, but didnt telecom offer better pricing?

A very frustrated person

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388 posts

Ultimate Geek

#219234 29-May-2009 11:47

madaz068: We are a business customer on the current CDMA network. I have a new employee starting next week and decided to wait until today so he could be on the new network, what a fool i was.

We are currently on a Team builder 29 plan ($29 per month and 29c per min to anywhere in NZ and i think the world) with 3 mobiles and one data card. Have just rung telecom and was told that we cant stay on that current plan if we want to get a new mobile as if a new phone is added, ALL current phones MUST go to new plan.

Ok well i said what is the new plan, they said i had to goto a Share750 plan and here it is

You have one leader phone which is charged $249 per month + GST which includes 750 mins for the "team", every other phone is charged $14.95 per month. At the moment our mobile bill is around the $300 mark but going this way we will be charged $402.52 plus text messaging (adding the $50 for the datacard).

Someone please tell me im going nuts, but didnt telecom offer better pricing?

A very frustrated person

I know your pain, I am currently on a post paid plan and when I read the new plans I am like what the? That is rediculous, I am debating wether or not to disconnect as it's $18.00 per month for 1500 texts, and 50 anytime minutes! With the plan I am on now I pay $30.00 and have 250 telecom mobiles and home phone and 50 vodafone minutes, with a 2000 texts! and now they are charging $30.00 for 50 anytime minutes alone and charging an extra for Text, the only good thing about it is the data charges that is pretty good because you choose how much data you want but if you go over it's about 0.50 per mb.

acsonline

181 posts

Master Geek

#219251 29-May-2009 12:28

hmm.. Its hard to compare minutes between the old and new plans.. On the old CDMA ones it was all per minute.. Now with XT its down to per second (after the first minute).. I think that will add up to significantly less plan minutes used on the new plans.. at least for me!

simon14

1889 posts

Uber Geek

Trusted

#219256 29-May-2009 12:36

Wait for 2degrees before signing a contract.

These plans arn't as competitive as many would have hoped for. Vodafone is still better value in some ways.

madaz068

7 posts

Wannabe Geek
Inactive user

#219266 29-May-2009 12:48

I have to agree about vodafone, even so much as to say we are now looking at cancelling our phones and porting our numbers to voda

patrickstarr

388 posts

Ultimate Geek

#219270 29-May-2009 12:54

simon14: Wait for 2degrees before signing a contract.

These plans arn't as competitive as many would have hoped for. Vodafone is still better value in some ways.

I already signed up lik 3 months ago, so I'm stuck in the contract, I'm not moving to XT, I'm staying on Telecom until my contract is up and discontinue my contract with Telecom, since they are having the CDMA network open for 2 years.

Geese

1028 posts

Uber Geek
Inactive user

#219271 29-May-2009 12:55

A few things I will miss:

The Xt network has no tandem support, which I currently have.

No off peak minutes, which is what I needed as I work nights, and make most my calls off peak.

Wipeout

330 posts

Ultimate Geek

#219293 29-May-2009 13:33

And phone credits are only valid, if you sign up for the 24 months minimum term! :O

hahaha...

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Plasmaglows

54 posts

Master Geek

#219306 29-May-2009 13:54

I still can't believe people would think that they would spend hundreds of millions of dollars on a new network and then make it cheaper than their existing network.

They will recoup as much money as possible until they are forced to improve their plans/prices by competition.

And they are probably locking people into 2 year contracts so that they stand to loose less when 2 degrees launches.

Just out of curiosity has anybody else noticed what you get when you swap O2 the othey way around?

O2 (insert mirror here) 2o

Suspect much?!

ZALMAN

259 posts

Ultimate Geek

Trusted

#219308 29-May-2009 14:01

If you have an iphone like me one great thing about XT is you dont have to sign up to a term contract
then can wait for 2degrees

mckenndk

911 posts

Ultimate Geek

#219316 29-May-2009 14:39

Plasmaglows: I still can't believe people would think that they would spend hundreds of millions of dollars on a new network and then make it cheaper than their existing network.

They will recoup as much money as possible until they are forced to improve their plans/prices by competition.

And they are probably locking people into 2 year contracts so that they stand to loose less when 2 degrees launches.

Just out of curiosity has anybody else noticed what you get when you swap O2 the othey way around?

O2 (insert mirror here) 2o

Suspect much?!

I was thinking they had finally learned that the quickest way to get more money is to charge more competitive rates and have more people sign up than try and get more money of the minority that are loyal customers.
If I could get something like the plan I am on at the moment (600text, 30 anytime minutes 1 best mate) plus 1GB of data I would be in.
I currently pay $29.95 a month and would be happy to have paid $10 extra for the data.

I defently believe that if they had made data more accessible and kept the minutes and text the one price instead of removing the text and charging the same for only the minutes and charging extra for texts they could of added a few more zeros to the amount of people that will sign up over the first 3 days.

Ragnor

8222 posts

Uber Geek

Trusted

#219321 29-May-2009 14:43

Plasmaglows: I still can't believe people would think that they would spend hundreds of millions of dollars on a new network and then make it cheaper than their existing network.

Constantly amazes me, I think they should probably teach basic economics 101 (supply, demand, scarcity, marginal cost, utility) in primary and intermediate school instead of some of the useless fluffy subjects they currently teach.

Geese

1028 posts

Uber Geek
Inactive user

#219329 29-May-2009 14:57

I have a question, which I have searched for ages to try find answer to, doesn't really warrant a new thread...

If one is on a Telecom plan and moves to XT open term plan (ie pay cash for new phone), is there an early disconnection fee? I assume they want people to go to new network and won't penalise them for changing over?

madaz068

7 posts

Wannabe Geek
Inactive user

#219357 29-May-2009 15:45

I asked that question today and was told that there would be a cancellation fee on the contract of $500 per phone

akia

489 posts

Ultimate Geek

Trusted

#219363 29-May-2009 15:53

I've been in the stores today and found this one out. If you're on a CDMA 24 month plan and have only 9 months left to go. You can only move to 24 month plan on XT otherwise you have to pay disconnection fees.

Geese

1028 posts

Uber Geek
Inactive user

#219371 29-May-2009 16:03

I am on a 24 month plan, with 15/14 months to go. I would like to sign onto an XT plan open term, but only if there would be no early disconnection fees.

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