Echo on XT

Forums › Spark New Zealand (including Skinny and BigPipe) › Echo on XT

thedriver

7 posts

Wannabe Geek

#35387 9-Jun-2009 11:20

Hi Guys,

First post, go easy on me.

I have been on XT since last Thursday and am finding it great I have always had reception problems around my house but XT seems to have largely resolved this.

But twice now I have made calls that have had massive echo of my own voice during the call. So much so that I have had to end the call. One I gave up on and the other I called back on my Landline.

I have a Nokia 6600 as I have had Nokias for a long time. I was debating whether to get the R7 as I came from a 6255.

Anyway, is the echo a network fault or is my handset. The Echo occured at two separate locations about 4 ks apart, on the North Shore and on different days.

Thanks

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31 posts

Geek

#223087 9-Jun-2009 12:40

I have also had a couple calls with really bad echo on XT. On iPhone around Manurewa.

exportgoldman

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#223092 9-Jun-2009 12:46

I've had the same problem on at least two calls I can remember, the one this morning was so bad the echo was louder than me and keep freaking me out :)

It's like swapping the frypan for the fire!

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Behodar

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#223208 9-Jun-2009 16:51

Echo here too using SE W705a in Whakatane. Caller was using a landline.

Edit: I remembered the caller often uses his phone on handsfree so it's possible that I was just hearing myself because of that. I'll need to confirm whether I get an echo when using a "normal" phone.

steveonz

151 posts

Master Geek
Inactive user

#223354 9-Jun-2009 21:08

I used to have this issue ALL the time on vodafone with all my handsets. Its just part of using a mobile phone.

paradoxsm

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#223385 9-Jun-2009 21:49

I had it tonight, admittedly I was using it through a calling card but even then, the voice quality on the subsequent call sounded a bit scratchy. It did seem to go away after a minute or so though.

XT seems to silence the areas of audio that Vodafone turn into a shhhhhhhhhfffffffff sound, must be something with the AMR codec used and different network implementations, silence is preferable to the shhhhhhhhffffff sounds but annoying when trying to do audioconferencing which the old CDMA phone did flawlessly.

NealR

426 posts

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#223460 10-Jun-2009 07:59

Echo is not what I would expect.

Could all those who are having echo on their XT phones please log a fault with *123. Remember to state time, date, location, your number, the other number and your handset type.

Thanks
Neal

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

jaidevp

331 posts

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Spark NZ

#223909 11-Jun-2009 11:10

We know about the echo issue and it is currently under investigation. As Neal stated however continue to log faults experienced.

Equinox IT

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jaidevp

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Spark NZ

#224539 13-Jun-2009 01:26

An update to this, a network element was replaced last night. This should have cleared the Echo issue.

kiwitrc

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#224559 13-Jun-2009 08:36

steveonz: I used to have this issue ALL the time on vodafone with all my handsets. Its just part of using a mobile phone.

No its not.

Behodar

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#224562 13-Jun-2009 08:42

No echo on my latest call :)

paradoxsm

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#224712 13-Jun-2009 20:45

had it only the once. No issues since that single call.

I "did" have it again but determined the cause as being the caller calling from a car kit as they called back on landline and echoed just the same.

exportgoldman

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#224714 13-Jun-2009 20:56

jaidevp: An update to this, a network element was replaced last night. This should have cleared the Echo issue.

The difference between Telecom and Vodafone is like night and day! I've been really impressed by Telecom's technical expertise and willingness to not accept anything less than world class engineering.

I posted about the echo here about a week ago and just thought (wrongly from my past experiences with Vodafone) that it would just be something I would have to live with. :-(

Go the XT! Glad to see the back of Vodafone's signal

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

kiwitrc

4123 posts

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#224724 13-Jun-2009 21:26

Telecom have invested in the best test systems prior to release, Vodafone.....well who knows.

Bung

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#224732 13-Jun-2009 21:44

exportgoldman:
The difference between Telecom and Vodafone is like night and day! I've been really impressed by Telecom's technical expertise and willingness to not accept anything less than world class engineering.

Have you got the names right? Isn't it time to just skip to praising the contracted supplier?

Behodar

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#224739 13-Jun-2009 22:06

"Normal" customers see the network as Telecom's, and report any issues to Telecom. And as a Telecom customer, I'm impressed with the network and the speed that this issue was resolved.

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