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# 35990 18-Jun-2009 10:20
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I initially signed up on Launch day and I am using a SW 885 device from the Flat Bush area of Manukau City. The performance of the network was acceptable with only the occasional timeouts the first week. Practically all of last week the performance was horrid. Any ping tests -n 100 would result in multiple timeouts, sometimes lasting for over a minute. While browsing webpages, I would suddenly be hit with "resolving host" on Chrome within only a few seconds of connecting.

I have done all the standard troubleshooting steps. Restarted computer, reinstalled device drivers, testing on another computer. None of these solutions fixed the problem. The only solution that worked was infact slotting a Vodafone 3G sim into my SW 885, which worked fine. However Vodafone's signal strength in my area is weaker than XT which is why I chose to use XT. I get full bars or 4/5 bars on the signal strength indicator at all times.

Rang up to complain, the specialist told me my SW 885 is likely faulty and to take it back to the store as their network is operating fine. I somehow don't believe that. Smells to me like the same PR bull that Telecom pulled during the original Go Large promotion when their DSL connections became practically unuseable and had to be forced by the government to credit their customers back. Back then all Telecom CSRs were told to lie to customers and tell them it was a problem with their router/computer as well.

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  # 226230 18-Jun-2009 11:34
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I'm in Whakatane and I've found that the connection can "pause" for 20-30 seconds at a time, which seems to be similar to what you're getting.

What's your speed like? The best I've had so far is 1 Mb/s down and 310 kb/s up.

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  # 226231 18-Jun-2009 11:35
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looking on another thread about 2100, seems like 2100 was switched on in the last week, wonder if thats got anything to do with it. Maybe it's still in testing phase


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  # 226233 18-Jun-2009 11:38
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When it was working, I was getting decent d/l speeds. Easily over 1MBps. But over the last week, it's been practically useless. I've had to use dial up in the mean time. I don't mean occasional timeouts, I mean extreme frequent timeouts for extended periods of time. I'm realistic with regards to a new network requiring time to work out all the kinks but we shouldn't be paying for services undelivered. I think Telecom needs to start offering some credit for people affected.

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