Telecom / XT billing cycle

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scottjpalmer

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# 36526 27-Jun-2009 00:37

Can someone who has signed up to an XT plan as their first / only Telecom account please confirm the details of the billing cycle.

My assumption is the date of signup is the 1st day of the billing month eg Sign up on the 17th and your billing month is 17th -> 16th.

I'm about ready to get a couple of XT connections and a Hosted Exchange account, I'm hoping if I do it on Wednesday my billing month will be a calendar month . . .

paradoxsm

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# 228712 27-Jun-2009 01:46

You can change them to any data from my understanding at any time you wish, mine is fixed per calender month (always starts on the first) to keep it consistent and has been for as long as I can remember.

freitasm

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# 228744 27-Jun-2009 10:28

I am not sure on account plans, but prepaid has a billing cycle fixed on the 1st of the month.

(yes I know Scott is aware of this since he posted in the other thread, but just in case someone else reads this discussion here).

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plumebee

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# 228752 27-Jun-2009 11:01

I think you just get put onto a billing cycle. I don't think it is related to the date you sign up. Although you can change it later if it is not suitable for when you can make payments.
I joined up on the 16th and my billing cycle is from the 24th to the 23rd of every month.

nzbnw

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# 229715 30-Jun-2009 21:09

plumebee: I think you just get put onto a billing cycle. I don't think it is related to the date you sign up. Although you can change it later if it is not suitable for when you can make payments.

I joined up on the 16th and my billing cycle is from the 24th to the 23rd of every month.

Correct. However 123 or 126 can change your billing cycle for you :)

nzbnw

scottjpalmer

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# 229738 1-Jul-2009 00:04

Thanks guys, I will head into a store tomorrow. I'm not expecting to be served by you this time nzbnw, though I wasn't expecting it last time either!

Niscoupe

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# 232027 7-Jul-2009 13:40

freitasm: I am not sure on account plans, but prepaid has a billing cycle fixed on the 1st of the month.

Unfortunately i didn't get to read this before activating my 600 txts for $12 on 27th of last month. Come the 1st of this month 580 odd free txts had gone down the drain!! When I finally did manage to speak to a person on the Telecom "help" line he was that hard to understand I ended up giving up. What I did glean though was that the txt plans work like this. Take the 600 txts for $12. From the 1st of ea month Telecom charge you 20c per txt to any phone until the $12 is used up, then the balance up to 600 txts until the end of the month are given free.
Vodafone on their txt 2000 costs $10, give 2000 free txts to vodafone phones only but for a period of 1 month from the time you activate the payment.

I still believe Telecom should make it more obvious to pre pay customers that their billing cycle goes from 1st of each month... in my view a very unfair way of taking more money off their customers. Not a good way to start the Telecom XT experience..