Telecom Wireless using Vodafone email address

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Wireless using Vodafone email address - Incompatibility??

bpr50

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Wannabe Geek

#36936 4-Jul-2009 10:22

I have purchased a Telecom Sierra Wireless Mobile Internet Connection.
I have a wave.co.nz email addess (Nown owned by Vodafone)

I can make a connection to the web with the wireless connection. I can receive email to my email account (I am using Eudora).

At the time I purchased the Sierra Wireless, I was told by the Telecom salesman to change the smtp setting to smtp.xtra.co.nz

I can send emails to an xtra email address if I modify the smtp setting to smtp.xtra.co.nz. However I can not send emails to anywhere else.

Telecom Support insist that it is not their problem. I have an internet account with Vodafone and I should contact them.

Vodafone Support isist that it is not their problem. They say that my connection to the internet is through the Telecom Wireless connection, and I need a Telecom provided smtp.

A Vodafone support person suggested that I try this forum to get further help. Or thought that Fair Go may be appropriate.

It's a stalemate. And I cannot send out emails (without using webmail).

So far Vodafone have won on Customer relations and interest in my problem. But that does not necessarily translate into solving my technical problem.

~~~~

I should add that I have owned a Vodafone Mobile internet card, which I could successfully use witha Telecom (xtra) email account, and a Vodafone (wave) email account. I've purchsed the Telecom Sierra Wireless to provide coverage in a particular location in New Zealand.

riahon

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#230938 4-Jul-2009 10:29

bpr50:
I have purchased a Telecom Sierra Wireless Mobile Internet Connection.
I have a wave.co.nz email addess (Nown owned by Vodafone)

I can make a connection to the web with the wireless connection. I can receive email to my email account (I am using Eudora).

At the time I purchased the Sierra Wireless, I was told by the Telecom salesman to change the smtp setting to smtp.xtra.co.nz

I can send emails to an xtra email address if I modify the smtp setting to smtp.xtra.co.nz. However I can not send emails to anywhere else.

Telecom Support insist that it is not their problem. I have an internet account with Vodafone and I should contact them.

Vodafone Support isist that it is not their problem. They say that my connection to the internet is through the Telecom Wireless connection, and I need a Telecom provided smtp.

A Vodafone support person suggested that I try this forum to get further help. Or thought that Fair Go may be appropriate.

It's a stalemate. And I cannot send out emails (without using webmail).

So far Vodafone have won on Customer relations and interest in my problem. But that does not necessarily translate into solving my technical problem.

~~~~

I should add that I have owned a Vodafone Mobile internet card, which I could successfully use witha Telecom (xtra) email account, and a Vodafone (wave) email account. I've purchsed the Telecom Sierra Wireless to provide coverage in a particular location in New Zealand.

Try: send.xtra.co.nz

bpr50

2 posts

Wannabe Geek

#230948 4-Jul-2009 10:57

Thanks riahon. I'll follow your suggestion later in the day. (I'm currently on the Interislander ferry using the ferry's wireless service. My Sierra Wireless has no coverage in the middle of the Marlborough Sounds :-) )

Brian

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#230950 4-Jul-2009 11:07

send.xtra.co.nz probably won't work for you, unless you use a xtra email account....

Most decent mail providers do offer the ability to send mail through their SMTP servers while not being on their network.
Xtra allow this, Orcon allow this, Vodafone allows this (at least while I was a customer there with a @vodafone.net.nz domain), and most decent webhosts allow this too.

It does mean that you may need configure your mail client to connect using a different port, with or without SSL, and you'll certainly need to autheticate with the server.

As your mail is provided by Vodafone, they'll be able to provide those settings and walk you through the changes. If they don't offer the ability to send mail remotely, Tony has written an interesting workaround (free) using gmail. You can do a similar thing with Yahoo!Xtra accounts but unless you have one from a dial up or broadband connection, you'd need to get one which isn't free.

I've found that on certain providers, its quite difficult to find the remote access settings and that even their contact centres appear unaware of them. Other email providers like yahoo!xtra provide the settings required for remote access by default.

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#230954 4-Jul-2009 11:50

I was going to answer this, but cokemaster nailed it. Most ISPs provide smtp access to their own email customers. It means you can send out using their servers if the "from" address is from their own domain.

In some cases (such as Telecom) you can possible use a third party "from" address, if you "authenticate" - it means you are a Telecom ISP client with a valid @xtra.co.nz and have configured the third party email address through their webmail settings.

If you don't have a @xtra.co.nz then things get complicated. Most ISPs block access to their smtp servers from other networks - probably this is what you are seeing with Vodafone. The way around it is by using authentication, if their server provides it.

I don't think it's Telecom not providing the service - it's there if you have a @xtra.co.nz address and you can configure it to accept the other address you have.

Ideally I would get Vodafone to give you instructions on how to access their smtp server from other networks - may involve SSL, authentication, whatever but it's the easiest way. After all they are your email provider and your choice of network shouldn't impact your ability to use it.

However I strongly suggest people that require email on the go to move away from ISP provided emails and go for a hosted solution - GMAIL is free and you can point your own domain to it. Alternatively there are lots of hosted Exchange services around if you need other options (which I doubt since you have been living on POP3 so far).

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Aaroona

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#231591 6-Jul-2009 13:09

I wouldnt be without my Hosted Exchange account now..

I don't think you could pay me enough. Unless of course it was enough to run my own exchange server. lol.

alsta

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#231605 6-Jul-2009 13:32

The problem i see with exchange, and correct me if i am wrong, is that you can typically only have one exchange address per device.

Another solution is to go with hosted IMAP accounts. I've been trialling Tuffmail for the last three weeks and have been very impressed. Excellent SPAM protection and good value and support. + they have their own SMTP servers which you authenticate with and can therefore use happily on any device/network.

My wifes iphone can now happily send emails regardless of whether it is on 3G with vodafone or any wifi network, and if we go overseas and put a pre-paid sim in it'll still happily receive and send emails.

Your own domain name + IMAP is a great email solution.

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Aaroona

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#231608 6-Jul-2009 13:34

alsta: The problem i see with exchange, and correct me if i am wrong, is that you can typically only have one exchange address per device.

If you mean, one Exchange account at a time on any one device. Then yes, that is one draw back.

One Exchange account per phone.

I only use one address, and have alias' forward all emails to that one account. Much easier I think than trying to manage a whole lot of email addresses from one phone.

But I can understand your reasoning, not everyone wants it setup that way

alsta

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#231629 6-Jul-2009 13:52

Aaroona:
alsta: The problem i see with exchange, and correct me if i am wrong, is that you can typically only have one exchange address per device.

If you mean, one Exchange account at a time on any one device. Then yes, that is one draw back.

One Exchange account per phone.

I only use one address, and have alias' forward all emails to that one account. Much easier I think than trying to manage a whole lot of email addresses from one phone.

But I can understand your reasoning, not everyone wants it setup that way

Two phones,

Wife - her address@ourdomain, jointaddress@ourdomain, exchange work email
Me - my adress@ourdomain, jointaddress@ourdomain, exchange work email

+ two laptops with respective emails

So IMAP is only solution that allows this to work with maintain read flags/deletes etc.

But seeing it work is like russian magic.....

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nitrotech

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#231813 6-Jul-2009 21:56

Exchange gives you the ability to view mutiple mailboxes at once and muttiple people can have access to them at the same time.

Eg. I currently have outllook open (just one copy) and have 4 different mailboxes open and can click between the inbox / sent items etc and my wife can do the same of the mailboxes she has access to.

With exchange you simply give yourself rights to the other mail boxes and then in advanced settings of outlook open them up as additional mailboxes, you can also select which one you want to show as sent from too.

Aaroona

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#231815 6-Jul-2009 22:00

nitrotech: Exchange gives you the ability to view mutiple mailboxes at once and muttiple people can have access to them at the same time.

Eg. I currently have outllook open (just one copy) and have 4 different mailboxes open and can click between the inbox / sent items etc and my wife can do the same of the mailboxes she has access to.

With exchange you simply give yourself rights to the other mail boxes and then in advanced settings of outlook open them up as additional mailboxes, you can also select which one you want to show as sent from too.

The poster meant from a PHONE, not a computer.

With a phone, you dont have access to that kind of feature.