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Forums › Spark New Zealand (including Skinny and BigPipe) › PUK2 on Telecom XT SIM?
freitasm

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#37119 8-Jul-2009 09:02
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I am testing a couple of handsets and wanted to add the Voicemail number to them. So I go to the phone application (both Windows Mobile) and add "083210" to Voicemail number. Click update and...

In one device it simply says "Invalid password" - but I wasn't asked for anything. Never mind. Try on another device. This one says "Invalid password" and says the SIM card is locked, please enter PUK2 to update this information.

Will the call center give the PUK2 for those SIM cards?




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NealR
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  #232393 8-Jul-2009 13:08
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Yes, you can call the call centre team to get the PUK2 for your SIM.


(or you can DM me :)




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NealR
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  #232395 8-Jul-2009 13:09
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Can I recommend to everyone that if you add a Voicemail number that you use +6483083210 rather than 083210. This solves any problems you may have while roaming.




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  #232420 8-Jul-2009 13:35
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Short answer: No

- I stand corrected by NealR

Slightly longer answer: you should be able to get the SIMs replaced free seeing as they seemed to have locked themselves for no reason




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freitasm

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  #232422 8-Jul-2009 13:36
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Hmmm. The SIM is not locked at all. It just asks for PUK2 to update some of the data. Actually no big deal because this is the only thing to update and I have "Voicemail" in my address book anyway.




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  #232438 8-Jul-2009 14:03
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The PUK Code is with the documentation that came with your sim card, on the plastic sheet that contained your sim

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  #232451 8-Jul-2009 14:16
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I've just added a short description about PIN's and PUK's here: www.geekzone.co.nz/nealr




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freitasm

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  #232456 8-Jul-2009 14:21
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boby55: The PUK Code is with the documentation that came with your sim card, on the plastic sheet that contained your sim


That's just the PUK1.




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boby55
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  #232511 8-Jul-2009 15:08
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freitasm:
boby55: The PUK Code is with the documentation that came with your sim card, on the plastic sheet that contained your sim


That's just the PUK1.



Oh, My mistake. I thought It was the only PUK code.

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  #237065 20-Jul-2009 08:25
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Could the PIN2 being locked, requiring the PUK2 to unlock, affect incoming calls/txts/voicemail notification? See, I haven't been receiving calls or txts (people trying to ring me get a long pause and then voicemail), I only get voicemail notification AFTER I ring voicemail, I can still makes calls/txts/wap, and theres nothing signal or setting wise that could be causing it.
Also, once I get the PUK2, can I turn off the damn PIN2?

I'm going to ring telecom tonight, or go into a store tomorrow, but if I know weather or not this could be the cause of my problem would help.

Cheers.

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