Maybe Telecom NZ could learn From Telstra in AU about their call center.

Forums › Spark New Zealand (including Skinny and BigPipe) › Maybe Telecom NZ could learn From Telstra in AU about their call center.

old3eyes

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#37251 9-Jul-2009 13:06

"Telstra drops Philippines call centre"
Steve Gray in Brisbane | July 08, 2009

A TELSTRA business service is to once again call Australia home after complaints were raised by customers.

A Telstra spokesman on Wednesday said the Philippines-based service, which had operated for about six months, had not satisfied Telstra's Australian customers.

http://www.australianit.news.com.au/story/0,24897,25752329-15306,00.html

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Old3eyes

jamesmurdoch

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#233083 9-Jul-2009 15:15

good decision, waste of time spending hours trying to learn a new language on the phone

Behodar

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#233090 9-Jul-2009 15:31

Hmm, I've only had to call Telecom once, but I got a Kiwi on the other end. Same with Vodafone. Am I just lucky?

nzbnw

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#233094 9-Jul-2009 15:38

jamesmurdoch: good decision, waste of time spending hours trying to learn a new language on the phone

Ok before you make comments like this you should be aware of the facts. Without getting into a debate on what Telecom should or shouldn't do, the Philippines is the third largest English speaking country in the world.

nzbnw

jamesmurdoch

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#233104 9-Jul-2009 15:55

i have spoken with them at the call centre and the person i was speaking with had limited english

hellonearthisman

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#233171 9-Jul-2009 18:39

I get that all the time with international helpdesk, the limited English and the kiwi accent can be so nasal sometimes.

ZollyMonsta

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#233182 9-Jul-2009 19:03

Telecom's overseas call centre can't be any worse than Vodafones. :)

paradoxsm

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#233303 9-Jul-2009 23:43

I have had MOSTLY good results from the Filipinos though the actual connection to their call centre seems to be rather quiet. They all seem to have a nice manner and you can crack a joke or speak some brief rubbish talk.

I won't even start on Vodafone's one, if I make it though those horrible tin-can-tinny-connections I normally get hung up on.

Australians do seem to be very patriotic unlike us whom just want something done, I much prefer the Phillipines call centre than having to wait 20 mins on the phone!