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# 37251 9-Jul-2009 13:06
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"Telstra drops Philippines call centre"
Steve Gray in Brisbane | July 08, 2009 

A TELSTRA business service is to once again call Australia home after complaints were raised by customers.

A Telstra spokesman on Wednesday said the Philippines-based service, which had operated for about six months, had not satisfied Telstra's Australian customers.,24897,25752329-15306,00.html





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  # 233083 9-Jul-2009 15:15
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good decision, waste of time spending hours trying to learn a new language on the phone

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  # 233090 9-Jul-2009 15:31
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Hmm, I've only had to call Telecom once, but I got a Kiwi on the other end. Same with Vodafone. Am I just lucky?


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  # 233094 9-Jul-2009 15:38
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jamesmurdoch: good decision, waste of time spending hours trying to learn a new language on the phone

Ok before you make comments like this you should be aware of the facts. Without getting into a debate on what Telecom should or shouldn't do, the Philippines is the third largest English speaking country in the world.


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  # 233104 9-Jul-2009 15:55
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i have spoken with them at the call centre and the person i was speaking with had limited english

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  # 233171 9-Jul-2009 18:39
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I get that all the time with international helpdesk, the limited English and the kiwi accent can be so nasal sometimes.

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  # 233182 9-Jul-2009 19:03
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Telecom's overseas call centre can't be any worse than Vodafones. :)

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  # 233303 9-Jul-2009 23:43
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I have had MOSTLY good results from the Filipinos though the actual connection to their call centre seems to be rather quiet. They all seem to have a nice manner and you can crack a joke or speak some brief rubbish talk.

I won't even start on Vodafone's one, if I make it though those horrible tin-can-tinny-connections I normally get hung up on.

Australians do seem to be very patriotic unlike us whom just want something done, I much prefer the Phillipines call centre than having to wait 20 mins on the phone!

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