having issues with my XT phone

Forums › Spark New Zealand › having issues with my XT phone

awesome777

14 posts

Geek

# 37458 13-Jul-2009 20:27

I am having problems with my XT phone. It is the c510a Sony E.

I switch my phone off at night and switch it back on in the morning. It roams for a service and eventually says inactive sim card. I remove the battery and sim card and insert then back in. I switch the phone and sometimes it will find the service, other times it won't. it can take up to 6 or 7 attempts of this process before i get a service

I don't live in a rural area where the XT network is patchy.

My next issue is that my internet won't work (when i have an active sim). I hit the 't-world button' and proceed to wait for the internet to load. I get a message on the screen saying "communication failure, try again" I have credit on my phone so that is not the issue. I was able to browse the internet 5 hours ago but not now

My final issue is a smaller one, but still an issue. my phone is facebook accessable, well should be, but everytime i click on the facebook button my phone jams up. It will stay like this for up to 10 minutes before it closes its self.

I am seeking advice from here before taking it inot a telecom store.

Any help would be great

Cheers.

Loismustdye

565 posts

Ultimate Geek
+1 received by user: 55

# 235277 14-Jul-2009 17:50

I had a similar issue with the w995. It kept saying inactive sim, then when i tried to charge it the phone said, use a SE battery, phone won't charge. I wound up taking the phone back to the store while they looked at fixing it, instead they replaced it as a faulty phone.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1571

# 235333 14-Jul-2009 20:16

my wife is having same issue with same phone SE c510

Most obviously the facebook app just not working at all, but also get the occasional crash when doing other stuff.

nzbnw

2366 posts

Uber Geek
+1 received by user: 13

Trusted

Spark

# 235338 14-Jul-2009 20:26

There was a WAP outage today.

As to the fault, have you tried another SIM to check it's not the device causing the problem? It could be you don't have WAP provisioned on your account. Has T-World every worked? I would take it to a Telecom Store and see if you can get them to help trouble shoot the problem with you.

nzbnw

paradoxsm

3000 posts

Uber Geek

Trusted

# 235346 14-Jul-2009 20:44

WAP was down today but regular data "Telecom Data" should still work if you get really stuck, just remember Tworld won't work through that but accessing m.facebook and m.gmail directly should still work.

If the facebook application fails, fully remove it from the phone and then re-install it, that should help the problem, if you still have problems, simply head to m.facebook.com on the browser.

If you start getting "invalid battery" or "not charging" issues, the best bet is to take it back, these are rare but they do happen due to the nature of the complex devices they are.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1571

# 235431 14-Jul-2009 23:48

isn't m.facebook different to the facebook app that comes with the c510? if i uninstall it, how do i go about getting it back. (it came preinstalled)

awesome777

14 posts

Geek

# 235492 15-Jul-2009 09:51

is the WAP down again this morning? cant get on

Wipeout

330 posts

Ultimate Geek

# 235584 15-Jul-2009 11:53

awesome777: is the WAP down again this morning? cant get on

Thb I found it's down quite a bit lately.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1571

# 235703 15-Jul-2009 15:14

got the facebook thingy fixed. took it into telecom store and they updated the software (or was it firmware? IDK) anyhoo, it works now. Hasn't crashed so far.

mastergeek

14 posts

Geek

# 236276 16-Jul-2009 21:20

if ur phone shows sim inactive, or no service.. try pushing the network manually.

Menu- settings - connectivity - gsm/3g only ( choose 3g only) and

choose "telecom nz" from "select network"