Problems with upload speed after moving to Xtra

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems with upload speed after moving to Xtra

westwing

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#37629 15-Jul-2009 19:51

Well ... been with Orcon for years and they were ok but their phone support was too difficult to contact so as ADSL2+ is now available in Ashburton, I switched back to Xtra.

Using speedtest.net I usually got 8000+ KBPS down & 300+ up with Orcon ADSL. The Xtra guy (in CHCH) said you are practically on top of the exchange ... you will love ADSL2+.

Switched over to XTRA yesterday ... now guess what. My download speed is now between 4000 & 6000 and my upload is the same ... 300+. What a performance boost NOT!!

The Xtra support in Manilla are all but usless ... they stated that 4000kbps was a great download speed!

Any ideas people? My router is a DLink DSL-G604T and has delivered 8000+ for over a year.

I'm sorry I changed now but I upload a lot and was really hoping to get choser to the magic 1MB upload speed.

They are now blaming my router, computer, cables etc .... FED UP!

freitasm

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#235818 15-Jul-2009 20:16

You didn't tell us what plan you are enrolled on,

Also I think your thread would be better with a subject such as "Problem Telecom connection speeds" instead of "pathetic xtra",,, Just more explanatory of the situation really.

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Wills1

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#235828 15-Jul-2009 20:37

A good investment to make would be a new router {Regardless if its faulty or not}
Dlink are NOT known for reliability thats for sure!

tardtasticx

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#235881 15-Jul-2009 22:54

I've always been with xtra and my upload speeds have been soooo bad, only recently its speed up from about 8kbps up with 240 down. So dont be too supprised because Telecom thinks anything above 100kbps is broadband, what a crock

kingjj

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#235919 16-Jul-2009 01:43

Have you upgraded the firmware on the router for ADSL2+? I'm not sure if the older DLink's came with ADSL2+ support, the one I got years ago from iHug didn't. Did you buy the modem in a shop or was it supplied by an ISP?

freitasm

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#235943 16-Jul-2009 08:28

tardtasticx: I've always been with xtra and my upload speeds have been soooo bad, only recently its speed up from about 8kbps up with 240 down. So dont be too supprised because Telecom thinks anything above 100kbps is broadband, what a crock

It's easy to call a company names, but have you stopped for a moment and asked yourself some questions?

- What plan are you on? Is this one of the old plans with 256Kbps upload limits? Are you on Go Large? Do you realise the new plans have no upload limits anymore? Have you thought of moving to one of these plans if this is the case?

- Are you using filters in the appropriate places? Filters should be before phones and other devices, but not before modems and routers.

- Have you have the house wiring checked later? Most of the broadband problems are caused by poor wiring inside the houses, which no provider can control.

- What software are you using for uploading? Are you limiting the number of connections too low? Are you limiting the upload speed too low?

- What router are you using? Those standard routers in general have problems with fast uploads and multiple connections. In general cheap routers don't have enough memory to store all the tables required for managing large number of connections.

- Do you have setup correct port forwarding? Are you using static IP addresses within your LAN to ensure correct routing?

There are lots of things on YOUR side. Have you done your checklist?

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cyril7

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#235947 16-Jul-2009 08:50

The 604T will not do ADSL2+ unless its the GenII model running Ver2 or higher firmware, even then there are issues. I recommend you check what it is if not GenII written on it then dump it otherwise if GenII update its firmware. If you have to replace it you could purhaps use it as your WiFi AP and go for a broadcom chipset modem, the DSE XH9949 for $69.95 or a TP-Link.

Cheers

Cyril

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ronindanbo

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#235960 16-Jul-2009 09:13

before replacing the router (which you will have to do anyway to get ADSL2+) the best check you can do is to disconnect ALL devices from your phone lines and only run the router to see if you can get back to that 8000kbps speed you once had.

At this time of year most BB problems are really caused by moisture condensing in extension cables and other phone devices in your house, also pick up your handset and make sure that the line sounds clean. The manilla callcentre will not bother looking at the possibility of a dirty phone line as a cause they always seem to go with the faulty router answer.

I had a speed problem a month ago and ended up hanging up on Manilla and calling 123, they did a line test and found an issue with the line and promptly repaired it.

cyril7

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#235967 16-Jul-2009 09:22

Hi, just a point, I do agree you do an isolation test and check your house wiring, with me this is always first stop, however the 604 behaves in a strange manner when the firmware is not Ver2 or greater and connected to a DSL2+ port. For some reason it just runs slower than it will on DSL1, this is part of the firmware issues.

Personally these modems are a bit of crock, the TI chipset has lots of known issues both with ADSL2+ and working on noisy lines (probably not an issue here).

Cheers
Cyril

ronindanbo

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#235969 16-Jul-2009 09:28

Yes in my honest opinion unless you get a DLink for free you would have to be insane to own one, NZ support for them is sh1te too.

kingjj

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#235987 16-Jul-2009 09:47

ronindanbo: Yes in my honest opinion unless you get a DLink for free you would have to be insane to own one, NZ support for them is sh1te too.

I never understood why there was such a backlash against the ole' DLinks, for most families and households they worked absolutely fine. No self respecting tech head would go near them, but they are few and far between in the real world

Otherwise they were a basic router for a basic price. / Opinion

Disclaimer: I'm rather fond of the Dlinks, don't ask me why.

tardtasticx

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#236162 16-Jul-2009 16:16

freitasm:
tardtasticx: I've always been with xtra and my upload speeds have been soooo bad, only recently its speed up from about 8kbps up with 240 down. So dont be too supprised because Telecom thinks anything above 100kbps is broadband, what a crock

It's easy to call a company names, but have you stopped for a moment and asked yourself some questions?

- What plan are you on? Is this one of the old plans with 256Kbps upload limits? Are you on Go Large? Do you realise the new plans have no upload limits anymore? Have you thought of moving to one of these plans if this is the case?

- Are you using filters in the appropriate places? Filters should be before phones and other devices, but not before modems and routers.

- Have you have the house wiring checked later? Most of the broadband problems are caused by poor wiring inside the houses, which no provider can control.

- What software are you using for uploading? Are you limiting the number of connections too low? Are you limiting the upload speed too low?

- What router are you using? Those standard routers in general have problems with fast uploads and multiple connections. In general cheap routers don't have enough memory to store all the tables required for managing large number of connections.

- Do you have setup correct port forwarding? Are you using static IP addresses within your LAN to ensure correct routing?

There are lots of things on YOUR side. Have you done your checklist?

I'm on the Total home package but we paid an extra $10 a month to get 20GB a month with no upload or download speed cap.

We have a filter which telecom installed for us where it splits the line (between phone and adsl) at the point where the line enters the house so we have sepperate plugs for the phones and modem.

They have checked our internal wireing,

I dont do to much uploading, but when I do its to either YouTube, Flickr, Bebo, Facebook or XBOX LIVE. Mostly I do downloading.

I have a Belkin Wireless G router, 4 port ethernet and ALOT of WiFi devices can be supported. But only 2 computers wired to it, the xbox wired to it too. then my ipod through wifi and only 1 is usually used at a time, unless ssh'ing into touch.

not sure what you mean by the last one though.

Sam

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ronindanbo

180 posts

Master Geek

#236336 17-Jul-2009 06:50

kingjj:
ronindanbo: Yes in my honest opinion unless you get a DLink for free you would have to be insane to own one, NZ support for them is sh1te too.

I never understood why there was such a backlash against the ole' DLinks, for most families and households they worked absolutely fine. No self respecting tech head would go near them, but they are few and far between in the real world??Otherwise they were a basic router for a basic price. / Opinion

Disclaimer: I'm rather fond of the Dlinks, don't ask me why.?

try getting support for it, it entails sending the unit to Palmerston North for 2 weeks just to upgrade the firmware lol.

tardtasticx

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#236386 17-Jul-2009 10:33

kingjj:
ronindanbo: Yes in my honest opinion unless you get a DLink for free you would have to be insane to own one, NZ support for them is sh1te too.

I never understood why there was such a backlash against the ole' DLinks, for most families and households they worked absolutely fine. No self respecting tech head would go near them, but they are few and far between in the real world Otherwise they were a basic router for a basic price. / Opinion

Disclaimer: I'm rather fond of the Dlinks, don't ask me why.

I'm also quite fond of the dlinks, untill Telecom thought that was the cause of our slow internet and sent us that ugly thomson one. The DLinks look so much nicer and I never had to reset mine, but the Thomson one is another story.