Telecom XT text message problems

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom XT text message problems

nottoogeeky

4 posts

Wannabe Geek

#37811 18-Jul-2009 20:37

my contacts are having difficult receiving text messages i send from my xt blackberry.
these difficulties are a combination of...

texts are received with a space between every letter

random numbers appearing in the text

words and sentences missing

breaking the text into three components, and only parts 1 and 3 are received

telecom claims its a voda network problem, but now this has started happening for my contacts still on telecom cdma. making it more difficult for telecom to work out, these issues happen intermittently, and you guessed it, every text i sent to their test phone came out fine.

has anyone else had these issues? know of a resolution?

exportgoldman

1202 posts

Uber Geek

Trusted

#236757 18-Jul-2009 21:30

Have you tried some text's using your SIM card on another handset?

So the problem is the corrupt messages, and missing middle part on multipart messages only when sending to Vodafone and Telecom CDMA? Or do you not know anyone else on XT yet?

NeilR and others in here from Telecom would have a better idea what it could be, but it sounds like perhaps a handset issue, or possibly something deep in the recesses of XT's core. :)

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

nottoogeeky

4 posts

Wannabe Geek

#236760 18-Jul-2009 21:37

thanks for your reply... i'll try my handset in an old voda handset.

have read some stuff on here about 8 bit and inter-network capability etc so thought that was a likely option but yeah it would be good to talk to someone at telecom who well knows the technical side!

thanks for the tip

exportgoldman

1202 posts

Uber Geek

Trusted

#236767 18-Jul-2009 21:53

nottoogeeky: thanks for your reply... i'll try my handset in an old voda handset.

have rep d some stuff on here about 8 bit and inter-network capability etc so thought that was a likely option but yeah it would be good to talk to someone at telecom who well knows the technical side!

Oh yeah I remember about that now, this sounds like exactly your problem is from the message thread, there was not ETA, or planning on being...I suspect your old phone will work fine because it won't do 8 bit messages?

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=34939

sbiddle:

People who are on XT will just need to be aware that XT does not
support 8 bit binary messages sent from anywhere outside the XT SMSC.

This means using online services or a handset or device not on XT to
send VoIP or phone configuration settings OTA (such as Ovi) will not
work. You will have to manually configure your handset or do something
creative like putting in a Vodafone SIM to enable the OTA settings to
be received.

IMHO some big fail on Telecom's behalf..Most other networks in the world have no issues with this.

This explains why text's to other XT mobiles work fine, it's the SMSC external gateway from XT I assume. (?)

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

bbman

646 posts

Ultimate Geek

#236769 18-Jul-2009 21:57

Haveyou crashed the phone and have you changed any SMS or email settings in options?

If crashing doesn't help I would suggest backing up using blackberry desktop and doing a hard reset wipe!

Call faults or take to the place you purchased if in doubt!

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mastergeek

14 posts

Geek

#236770 18-Jul-2009 22:08

Not quite a common fault..

so would be intresting to know a fix for this

johnr

19282 posts

Uber Geek
Inactive user

#236774 18-Jul-2009 22:30

Under SMS settings on the Blackberry can you list them I might be able to help

John

nottoogeeky

4 posts

Wannabe Geek

#241798 3-Aug-2009 14:16

i have finally solved this problem! i had to change my sms data coding settings to 7 bit from usc... unfortunately this was never pointed out to me after calling the help line.

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NealR

426 posts

Ultimate Geek

Trusted

Lifetime subscriber

#241849 3-Aug-2009 16:10

This s a very unique problem in that this is the first instance I can find of an XT Blackberry set to sending 8bit messsages instead of 7bit.

Thanks to @expertgoldman, @bbman & @johnr for pointing you in the right direction.

Neal

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

nottoogeeky

4 posts

Wannabe Geek

#241944 3-Aug-2009 18:52

thanks all!