Its been nearly two months of frustration so I finally decided to bite the bullet and ring the Telecom helpdesk in Manilla/Jakarta/somewhere not touristy. Boy did I get exactly what I expected.

Background:

I upgraded my broadband plan at the start of June. We had the Explorer plan and moved to Adventure.

I noticed a performance degradation pretty much instantly and decided that it may have been something to do with an upgrade midmonth so decided to ride it out till the end of the period (Mid June) and see how June-July went.

Basically my connection had 'slowed' and downloads were taking longer. Mail download off Telecom servers would time out and accessing things on Facebook (my non tech wife confirmed) would take a lot longer.
Looking for a solution/source of problem, I changed modem, nothing. Disconnected the other lines including filters, nothing. Checked that my modem was not braodcasting, nothing. I checked all the usual troubleshooting things. Nothing had improved in the next period. Effectively I changed plans from Explorer (which performed very very well and I was very happy) to Adventure with exactly the same equipment that I have had for the last year on that Explorer plan which I now regret.

So over the last week I decided to run a ping test -t to a few sites, some local, some overseas. google.co.nz was included as its a reliable service. Figured I'd get a pretty good indicator of what my connection was doing. Lo and behold to some surprise/not surprise, after about (average) every 12 pings, it would time out for 5 (average)

Tonight I decided that armed with this info, I'd ring the help desk.

Present time:

So I talked to Mr Americana in Manilla who only wanted to focus on why I was pinging google. I explained to him at length my issues twice which he could not understand and my non tech wife then tried after I got frustrated. Despite the fact that I expected the regular troubleshooting stuff like 'have you disconnected your phone etc' stuff, I didn't get any of it and he kept going back to 'why are you pinging google' (or any other site that was offered by me). After 45 mins of life I'll never get back I gave up with Mr Americana telling me there was nothing wrong with my line and it was not disconnected/disconnecting (nor am I over my quota)


Guys have you got any ideas as to whom I can talk to (in this country) to get this looked at or what I can do to try something else? I've done my homework on the usual troubleshooting stuff like this and while I work in an IT support role myself and am still learning in a very junior role, I checked every loose end to come to the conclusion that since I changed plans, I have noticed a degradation of performance which I lay the blame/problem solely at the offices of Telecom.

Help.