Has anyone got citrix working with big time?

Forums › Spark New Zealand (including Skinny and BigPipe) › Has anyone got citrix working with big time?

sourceit

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#38510 30-Jul-2009 19:19

I have just changed to big time. while everything else is working, I can't connect to the office citrix server any more. I assume that it is the traffic shaping killing it.

I tried telecom support, but they had no idea except for trying it when the shaping is turned off. That's not my idea of office hours.

So, has anyone managed to get it working, or is it a lost cause?

Sean

Sean

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Ragnor

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#240731 30-Jul-2009 20:02

Where is the citrix server located, NZ or overseas?

stuartgr

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#240751 30-Jul-2009 20:41

Works fine for me - both for place of work and client site

sourceit

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#240756 30-Jul-2009 20:51

The server is located in Auckland, I am in Hastings. It was working last week, before I changed from Pro to bt.

Sean

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Ragnor

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#240757 30-Jul-2009 20:56

Can you ping and tracert the address successfully?

exportgoldman

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#240762 30-Jul-2009 21:26

I'm on Big Time and use Microsoft Terminal Services/Remote Desktop from home every night without issue...Using it now infact.

Citrix uses different ports 1494 (http://support.citrix.com/article/CTX101810), but you would think traffic shaping would only apply to international traffic.

What's the error message that you get? Can you telnet to the port directly? Is it just slow?

I just tried the Cirtix demo site and ran Microsoft Word and it worked fine.

http://www.citrixtestdrive.com/testdrive/

Can you do the same?

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sourceit

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#240778 30-Jul-2009 22:38

I don't know what the ip of the server is. I connect to a website that lists my published apps and click on one to launch.

The citrix demo from testdrive works fine. I can run our published apps from other networks (ie from the office, from wellington airport or using a 3g modem) but not from home.

WhenI try to connect, I get a progress bar saying "Connection in progress". It gets about 1/2 way through and then stops. Eventually it errors with a "Protocol driver error"

Sean

Pics Print - The photo printing solution for Windows.
http://www.picsprint.com

Rental Property Manager - Rental management made easy
http://www.sourceitsoftware.com

exportgoldman

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#240779 30-Jul-2009 22:46

sourceit: I don't know what the ip of the server is. I connect to a website that lists my published apps and click on one to launch.

The citrix demo from testdrive works fine. I can run our published apps from other networks (ie from the office, from wellington airport or using a 3g modem) but not from home.

WhenI try to connect, I get a progress bar saying "Connection in progress". It gets about 1/2 way through and then stops. Eventually it errors with a "Protocol driver error"

If you can access the Citrix demo site, then it sounds like a routing problem with your Citrix server, but it's hard to tell from just the info here.

Here are three possible solutions

Troubleshooting the Citrix XTE Service and Errors: There is no route to the specified address ... Protocol Driver Error

Thread: "Protocol Driver Error" When Opening Application in Web Session

Citrix ICA Client 9.2 Receives "Protocol Driver Error" when Connecting through Citrix Secure Gateway 3.0

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sourceit

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#241052 31-Jul-2009 18:09

It's all working now. I don't know what has changed, so I am at a loss.

Sean

Pics Print - The photo printing solution for Windows.
http://www.picsprint.com

Rental Property Manager - Rental management made easy
http://www.sourceitsoftware.com

Ragnor

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#241085 31-Jul-2009 20:58

Probably cached invalid dns lookup either in Windows or on your router.

If you run across that problem again try ipconfig /flushdns in a cmd window.

sourceit

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#241102 31-Jul-2009 22:02

Could be. It's working now, so I am happy.

Thanks all for your help.

Sean

Pics Print - The photo printing solution for Windows.
http://www.picsprint.com

Rental Property Manager - Rental management made easy
http://www.sourceitsoftware.com