Telecom Broadband together with monitored alarm

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heavenlywild

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# 38622 2-Aug-2009 17:17

Hi guys,

I am looking to have Telecom broadband on my home line which currently has a monitored alarm system (Signature).

Has anyone had any problems having broadband on the same line as your monitored alarm? Any technical issues? I am wondering if it is worth getting the Telecom tech to come over to have a look during installation - which, costs $99.

Any ideas guys? Thanks.

boby55

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# 241485 2-Aug-2009 17:24

If you have a monitored alarm you will need a telecom tech to come "wire" your house which is a $149 charge I believe

heavenlywild

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# 241486 2-Aug-2009 17:27

Hi boby55,

Can you elaborate on what you mean by "wire" my house?

If Telecom is looking to charge $99 for a call out fee and also a $149 "wiring" fee then boy it's going to be costly.

sbiddle

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Biddle Corp

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# 241491 2-Aug-2009 17:34

You need to install a master filter.

This splits the phone & ADSL before the alarm and 1st jackpoint and gives you a single jackpoint that you use for ADSL and also means you don't require plug in filters on each phone.

Plug in filters are also not recommended for ADSL2+, a master filter will almost certainly give you faster data speeds.

If you were in Wellington send me a PM and I could come and do it for you for less than Telecom charge.

heavenlywild

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# 241492 2-Aug-2009 17:37

I am based in Auckland unfortunately. Darn it, looks like there is no way around this problem. Have to bite the bullet, unless anyone else has any ideas?

Does owning a newish house v oldish house make any difference to the wiring?

boby55

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# 241498 2-Aug-2009 17:47

@heavenly_wild

No it's a $149 all up (well that's what they charged me 21 days ago) no callout fee

sbiddle

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# 241508 2-Aug-2009 18:18

heavenly_wild: I am based in Auckland unfortunately. Darn it, looks like there is no way around this problem. Have to bite the bullet, unless anyone else has any ideas?

Does owning a newish house v oldish house make any difference to the wiring?

The $149 is actually quite reasonable.

Last time I purchased a couple of splitters before Xmas they were still around $60 incl GST. Add to this the cost of a least single new jackpoint, cabling, transport to the house and probably a 1-2 hour job depending on the house. If you have dodgy jackpoints of cabling then this may possibly be replaced as well at no extra cost depending on the tech.

New or old house makes no real difference, if you've got a brand new house wired up by an electrician with no knowledge of how phones work (no offence but this is most of them) and multiple jackpoints all wired in series then you'll have performance that's potentially just as bad as a house wired up 15 years ago.

If you want good ADSL2+ speeds then a professionally installed master splitter is essential. Plug in filters are not recommended at all for ADSL2+ speeds, in particular if you have a house wired in series.

Diggzzy

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# 241514 2-Aug-2009 18:27

Its actually $299 in total but you get the connection at the exchange waived, but you still end up paying $199 for the splitter install.

Source: https://www.telecom.co.nz/broadband/select/1,10627,205732-204473,00.html?action=/option