Anyone got a XT R7 fone??

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone got a XT R7 fone??

old3eyes

9119 posts

Uber Geek

Subscriber

#38968 6-Aug-2009 20:25

Today my motherinlaws fone started to show R for roaming on the screen and she was unable to send SMS. She went thru the handbook but nothing. Took it down to the Telecom store in Manukau and no one there new how to remove the R but by defaulting the fone got SMS working again.

Anyone got any idea how to take it out of roam or is south Auckland a foreign country??

Regards,

Old3eyes

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#243671 6-Aug-2009 20:44

INfo from TElecom
some devices are intermittently logging on to the network
in Roaming mode. This can be identified when Telecom NZ shows
up in two places on the display and there is a ?R? at the top of the
display. The customer is then unable to receive or make calls or
text messages while in Roaming mode. This generally occurs in
areas outside of primary coverage.

Telecom are investigating a fix, no ETA

old3eyes

9119 posts

Uber Geek

Subscriber

#243797 7-Aug-2009 08:34

Thanx for that . Yes she has two Telecom NZ displays on her fone.. Is there a web link with this info on??

Regards,

Old3eyes

muncher12

90 posts

Master Geek

#243798 7-Aug-2009 08:34

one thing that seems to fix this problem at least temp. is to ring telecom and ask them to do a network reset and take your battery out for five minutes while on the phone to them. ( dont ring of ur r7 )

tomgeeknz

923 posts

Ultimate Geek

#243909 7-Aug-2009 12:57

My R6 does it. I can still send texts will i be charged at normal rates or roaming rates?

muncher12

90 posts

Master Geek

#243912 7-Aug-2009 12:59

im guessing ur r6 is on contract if you can still send txts, you will be charged normal rates.

tomgeeknz

923 posts

Ultimate Geek

#243920 7-Aug-2009 13:11

Prepay Text 600 have not noticed any extra charges

muncher12

90 posts

Master Geek

#243933 7-Aug-2009 13:39

thats odd its not ment to work while roaming if your on prepay - lucky :)

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tomgeeknz

923 posts

Ultimate Geek

#243936 7-Aug-2009 13:42

well it is not really roaming if you are still on telecoms network the phone is just dumb

muncher12

90 posts

Master Geek

#243939 7-Aug-2009 13:47

yeah but technicly it is roaming but yeah dumb!

old3eyes

9119 posts

Uber Geek

Subscriber

#243985 7-Aug-2009 16:34

As posted by n00dy above there appears to be a problem in the XT network causing this problem. . This confirmed to me by the Telecom store in Manukau when I sent his info to them..

Regards,

Old3eyes

old3eyes

9119 posts

Uber Geek

Subscriber

#244179 8-Aug-2009 12:40

This morning when the fone was powered on it eventually came back to normal. It took 4 attempts as the first 3 said "No Service or Limited Service" I suspect that these R6 and R7 fones need a software upgrade or there is some serious issues with the XT network in places..

Regards,

Old3eyes

tomgeeknz

923 posts

Ultimate Geek

#244202 8-Aug-2009 14:29

so do i so do i