Telecoms flagship store in Newmarket refuses to sell $10 prepaid card to XT user

Forums › Spark New Zealand › Telecoms flagship store in Newmarket refuses to sell $10 prepaid card to XT user

macuser

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# 39274 11-Aug-2009 16:38

About an hour ago I went into their flagship store to get a $10 prepaid card, they first asked me what network I was on, so I told them XT. They explained to me that I was only able to buy $20+ cards on XT, and despite my disagreement they threatened that they would "Lose their job" if they sold me a $10 card to an XT customer.

I then just said, "Well lets pretend I'm on your CDMA network, it won't matter because the prepaid cards work the same" but she told me no, because I just said I'm on XT.

So I left and went to the dairy and bought a $10 card which worked as it should.

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66 posts

Master Geek

# 245336 11-Aug-2009 19:33

What's the problem? Telecom's website cleary states XT Top-ups start from $20.

Jughead

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Master Geek

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# 245376 11-Aug-2009 21:44

you also get $5 free credit when you top up by $20 on XT. I hope they told you that.

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

vimfuego

76 posts

Master Geek

# 245377 11-Aug-2009 21:47

Sparky221: What's the problem? Telecom's website cleary states XT Top-ups start from $20.

The problem is Telecom is giving poor customer service by not providing a product which it is able to, for whatever reason. Can you not see this?

freitasm

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# 245380 11-Aug-2009 21:54

A lot of companies can provide some products but prefer not to - cost of selling, training required, lots of reasons for it...

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vimfuego

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Master Geek

# 245382 11-Aug-2009 21:58

Cost of selling? Training? Reasons for not selling a $10 card that contains no freebee topups instead of a $20 one? Surely not.

Inconveniencing customers is now at a company's own peril considering we now have 3 mobile operators to choose from!

Ragnor

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# 245409 11-Aug-2009 22:56

Doesn't seem like a big deal to me, it's just $10 difference... how long does $10 top usually last you anyway?

$20 top up with a free $5 is clearly better value for money and saves you time having to go top up sooner.

Seems like a strange attitude to me.

Hayden

27 posts

Geek

# 245421 11-Aug-2009 23:16

What a stupid woman.. It's none of her business what your purpose is, she should have still sold it to you!
I suggest you complain via the telecom site - last time I complained for the crappy service, they gave me a $20 voucher. score.

bjhoogs

183 posts

Master Geek

# 245447 12-Aug-2009 01:08

vimfuego: Cost of selling? Training? Reasons for not selling a $10 card that contains no freebee topups instead of a $20 one? Surely not.

Inconveniencing customers is now at a company's own peril considering we now have 3 mobile operators to choose from!

To put the above coment back into the context of this thread: The choice of who you buy your minimum $20 top up from hardly sounds like choice to me (unless you change simcard every time to get $2 credit with 2 degrees)

friedCrumpet

268 posts

Ultimate Geek

# 245469 12-Aug-2009 07:57

bjhoogs:
vimfuego: Cost of selling? Training? Reasons for not selling a $10 card that contains no freebee topups instead of a $20 one? Surely not.

Inconveniencing customers is now at a company's own peril considering we now have 3 mobile operators to choose from!

To put the above coment back into the context of this thread: The choice of who you buy your minimum $20 top up from hardly sounds like choice to me (unless you change simcard every time to get $2 credit with 2 degrees)

I can only think of a few specific scenarios where a $20 top up would be too much.

You're just topping up to keep your SIM active

You're about to switch networks, but need a little bit more credit for a short period of time

You suck at budgeting

1 & 2 don't really happen all that often, and well, I guess a lot of people suffer from 3. Maybe it's an incentive to get better...

Perhaps I'm just ignorant - are there really any good reasons to require a sub $20 top up?

macuser

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# 245480 12-Aug-2009 09:22

friedCrumpet:
bjhoogs:
vimfuego: Cost of selling? Training? Reasons for not selling a $10 card that contains no freebee topups instead of a $20 one? Surely not.

Inconveniencing customers is now at a company's own peril considering we now have 3 mobile operators to choose from!

To put the above coment back into the context of this thread: The choice of who you buy your minimum $20 top up from hardly sounds like choice to me (unless you change simcard every time to get $2 credit with 2 degrees)

I can only think of a few specific scenarios where a $20 top up would be too much.

You're just topping up to keep your SIM active

You're about to switch networks, but need a little bit more credit for a short period of time

You suck at budgeting

1 & 2 don't really happen all that often, and well, I guess a lot of people suffer from 3. Maybe it's an incentive to get better...

Perhaps I'm just ignorant - are there really any good reasons to require a sub $20 top up?

Oh, how about 4. The only thing you need for that mobile is a $6 per month My Favourites subscription.

Telecom, to me is a horrible network, and it's account services are terrible.

Unfortunately my girlfriend is on it, I'm just going to buy her a new phone and a Vodafone SIM soon though.

Why does Telecom have a system where it refreshes on the 1st of the month? No matter when you topped up?

friedCrumpet

268 posts

Ultimate Geek

# 245495 12-Aug-2009 09:58

macuser:

Oh, how about 4. The only thing you need for that mobile is a $6 per month My Favourites subscription.

Telecom, to me is a horrible network, and it's account services are terrible.

Unfortunately my girlfriend is on it, I'm just going to buy her a new phone and a Vodafone SIM soon though.

Why does Telecom have a system where it refreshes on the 1st of the month? No matter when you topped up?

I'm sorry that comes under "3. You suck at budgeting".

Put $20 on, get $5 free. Now you have enough credit for my favourites for 4 months.

It's the addons that get refreshed at the start of the month, nothing to do with topping up. Whilst it is slightly annoying if you add your addon in the middle of the month, I think the system is simpler than having an arbitrary refresh date for your addon - far easier to keep track of.

richms

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# 245555 12-Aug-2009 12:42

You must be the only person here thinking that you will get improvment by moving from telecom to vodafone.

$10 or $20 - its still not a lot. IMO the $20 for $25 of credit makes it a no brainer to get the $20.

Richard rich.ms

Filterer

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# 245573 12-Aug-2009 13:17

Jeez, have none of you ever been a uni student?

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Ragnor

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# 245588 12-Aug-2009 13:59

Yes of course for 4 years. You really can't scape together $20 for a much better value top up?

Perhaps you need to harden up and spend less time posting on forums and more working part time...

ahmad

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# 245597 12-Aug-2009 14:09

$10 more to get $5 free.

Hmm...

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