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1937 posts

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# 39571 17-Aug-2009 12:05
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I was wondering why I wasn't receiving my twitter updates for at least 2 hours so I phoned *333 to double check my balance in case something was awry.
As soon as the call connected, over 20 TXTs were received simultaneously while I was on the call.
What's going on and can I do anything about it? I am using an iPhone 3G on XT if that makes any difference.

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  # 247593 17-Aug-2009 12:29
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There is no SLA on SMS delivery time from any carrier best effort

John

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  # 247631 17-Aug-2009 13:09
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If this happens again please log a fault with 123. This is not expected behaviour.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

 
 
 
 




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  # 247638 17-Aug-2009 13:15
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Thanks NealR - should I report today's experience or just the next time?

Also, is 123 free from a Telecom mobile or just *123 (if there is any difference).

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  # 247648 17-Aug-2009 13:24
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Suggest you report today's issue. It's important that these sorts of things are reported so we can identify trends. You definitely had a fault.

Yes *123 or 123 are free from your mobile.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.



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  # 247670 17-Aug-2009 13:51
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Thanks Neal. To help others I've logged this with the fault desk.

I was told that the most likely scenario was that I somehow lost connection with the network and when it reconnected (with the *333 phone call) that the TXTs were then delivered. But I didn't move my spot during the 2 hours and had at least 4-5 out of 5 bars of signal.

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  # 248262 18-Aug-2009 17:28
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i wish i could say something to help but in my experience this has happend on Cdma and vodafone's gsm/wcdma network also it's nothing new how ever i would expect it better from telecom's new xt network my self



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  # 249078 20-Aug-2009 15:37
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Probably keeps happening. Very annoying.

On the phone reporting fault again. I didn't get a case number last night. Not sure if I should get one.

 
 
 
 




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  # 250579 26-Aug-2009 08:24
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Still having issues with this. Any ideas? I hve exhausted possibilities with help desk who have tried various resets on my SIM.

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  # 250591 26-Aug-2009 09:05
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Do people have trouble calling you when the phone isn't receiving SMS's? ie does the call go straight to VM?



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  # 250598 26-Aug-2009 09:27
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I might have to call myself and see :/ I am still using my VF for voice calls at present.

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