Telecom Speed Fail?

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taneb1

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#39582 17-Aug-2009 16:26

Im on Telecom Go Large Plan as I have been ever since they bought the plan out. Ever since January this year I have noticed my Internet eventually go slower and slower. I have got ahold of technicians who say there is no fault with my Line or Modem and overall Im getting sick of really slow speeds.

Heres a screenshot of my speed:

Any comments made are my personal views and does not represent those of my employer

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#247780 17-Aug-2009 16:36

mmm... slower than XT.

Neat.

tonyhughes

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#247781 17-Aug-2009 16:37

You are on a traffic managed plan.

Your speeds are "average" for your plan, and you have nothing to complain about.

Check your wiring, replace your cables, borrow a friends modem, unplug all devices from phone jacks except modem, install a proper adsl splitter rather than those $5 filters.

Ragnor

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#247784 17-Aug-2009 16:38

More detail needed...

1: What the ADSL sync rate in your modem/router?
2: What make and model router?
3: It could be local exchange congestion, whereabouts do you live?
4: What websites are slow for you?

Bit Torrent, p2p and large http file transfers are limited or given lower priority on Go Large (and Big TIme) during peak time however general internet www, email and gaming should be fine.

taneb1

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#247789 17-Aug-2009 16:59

@Ragnor

1. How do i find that out?
2. One of those stock D-Link routers they use to send out with extra
3. Oamaru, South Island
4. Most Websites are slow at times. Youtube takes ages to load and so do sites like Facebook, twitter, ect

Any comments made are my personal views and does not represent those of my employer

johnr

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#247799 17-Aug-2009 17:34

Change plan its that simple

read around Geekzone how people got better speeds

tardtasticx

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#247820 17-Aug-2009 18:27

johnr: Please someone delete this post

Interesting coming from a trusted vodafone person thing... You out of all people should be able to atleast give some support.... /talks into phone "yes hold on 2degrees, just porting over now..."

freitasm

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#247825 17-Aug-2009 18:33

tardtasticx:
johnr: Please someone delete this post

Interesting coming from a trusted vodafone person thing... You out of all people should be able to atleast give some support.... /talks into phone "yes hold on 2degrees, just porting over now..."

Why would johnr give support on a Telecom issue? He can't and wouldn't be able to do so. Your comment is really out of context.

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freitasm

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#247829 17-Aug-2009 18:38

taneb1: Im on Telecom Go Large Plan as I have been ever since they bought the plan out. Ever since January this year I have noticed my Internet eventually go slower and slower. I have got ahold of technicians who say there is no fault with my Line or Modem and overall Im getting sick of really slow speeds.

taneb1, most of the times speed problems are cause by something that is beyond the telco's reach. If they checked and say there isn't anything wrong with your line or modem then you have to think about your own environment.

Since January have you added any other phone or fax to your line? Since January have you changed routers or added switches to your LAN? Since January have you had any major work that required changes in the wiring inside your home?

Then other things popup: have you tried a test by unplugging every other device from your phone lines and keeping only the modem? Does speed improve or remain the same? If it improves, can you plug one device at a time and see if it makes a difference?

When was the last time your home wiring was checked for problems?

Are you using filters? Are you correctly using filters? Are you correctly using the correct filters?

A lot of things...

tardtasticx

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#247880 17-Aug-2009 19:56

freitasm:
tardtasticx:
johnr: Please someone delete this post

Interesting coming from a trusted vodafone person thing... You out of all people should be able to atleast give some support.... /talks into phone "yes hold on 2degrees, just porting over now..."

Why would johnr give support on a Telecom issue? He can't and wouldn't be able to do so. Your comment is really out of context.

Vodafone is an ISP also, I would have thought he would know how to improve his speed on his end, not telecoms side obveously.

taneb1

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#247884 17-Aug-2009 20:11

While on the phone to the techical support guy he asked me to unplug the other phones and the speeds actually increased with the filters off. I have added a wireless router running from the Ethernet port but even without the router the speed is still the same.

I know people in the same area as me (including my neighbours who have sometimes up to 3-4 times faster broadband then me that use different ISPS

On average we use around 12GB on our broadband usage so it's not like we are over using our broadband usage. There is 2 people who I know who are on the same plan as me who both noticed a drop in download Speeds lately from websites such as rapidshare (average speeds dropping from 400kb/s down to 180kb/s on average, which may be on rapidshares side)

I think it may be time to switch plans, because when people gain faster speeds using mobile phones then actual broadband it is a bit disapointing.

Any comments made are my personal views and does not represent those of my employer

tardtasticx

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#247901 17-Aug-2009 20:41

taneb1: While on the phone to the techical support guy he asked me to unplug the other phones and the speeds actually increased with the filters off. I have added a wireless router running from the Ethernet port but even without the router the speed is still the same.

I know people in the same area as me (including my neighbours who have sometimes up to 3-4 times faster broadband then me that use different ISPS

On average we use around 12GB on our broadband usage so it's not like we are over using our broadband usage. There is 2 people who I know who are on the same plan as me who both noticed a drop in download Speeds lately from websites such as rapidshare (average speeds dropping from 400kb/s down to 180kb/s on average, which may be on rapidshares side)

I think it may be time to switch plans, because when people gain faster speeds using mobile phones then actual broadband it is a bit disapointing.

Well are you on a capped plan? or one that allows you to connect as fast as your line allows?

coffeebaron

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#247914 17-Aug-2009 20:58

taneb1: @Ragnor

1. How do i find that out?
2. One of those stock D-Link routers they use to send out with extra
3. Oamaru, South Island
4. Most Websites are slow at times. Youtube takes ages to load and so do sites like Facebook, twitter, ect

Login to your router page, usually 10.1.1.1 for stock d-link
Go to status page
What is the ADSL status info
- upstream
- downstream
- line attenuation
- noise margins

There is no point proceeding until we have this info.

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Ragnor

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#247933 17-Aug-2009 21:21

Jumping to blame the plan seems is premature, do what coffeebaron suggests ie: find out how to log into your router/modems admin ui via a web browser.

freitasm

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#247948 17-Aug-2009 21:50

taneb1: While on the phone to the techical support guy he asked me to unplug the other phones and the speeds actually increased with the filters off.

So what was done about this then? It sounds like something is wrong there. Are you sure you have the filters before the phones but certainly not before the modem?

taneb1

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#248210 18-Aug-2009 15:27

tardtasticx:
Well are you on a capped plan? or one that allows you to connect as fast as your line allows?

Im on an unlimted plan with xtra which is SUPPOSED to be as fast as my line allows.

freitasm:
So what was done about this then? It sounds like something is wrong there. Are you sure you have the filters before the phones but certainly not before the modem?

We changed filters while on the phone to the guy (he called us back on a cellphone to allow us to do that) and the speed increased with filters off. We have the filters after the modem and before the phones. The technician they sent out said that there was nothing wrong with the filters, modem or phone line. My wireless modem i use is secured and nobody else is using it apart from me on my laptop and iPod touch at times.

I was looking at switching to slingshot for broadband but its just convincing everyone else in the house to let me do it :) Does anyone recommend a cheap broadband plan (I pay $59.99 per month I think at the moment) that has full download speeds, allows torrents (my current plan doesnt) and has a fair bit of usage?

Any comments made are my personal views and does not represent those of my employer

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