I'm getting charged for data usage on T World....

Forums › Spark New Zealand › I'm getting charged for data usage on T World....

allstarnz

1691 posts

Uber Geek
+1 received by user: 15

Trusted

# 40708 2-Sep-2009 13:16

I have a Nokia E51, which was originally a Telstra NextG handset. I have taken all the Telstra stuff off it, and put the generic Nokia software on it.

Currently i'm on Vodafone, and have had no issues... MobileTV and data seems to be fine.

BUT. I bought an XT SIM the other day, popped it it, and saved the data settings. When I open up the browser it goes to T World by default, as it should

I then had a trawl around on T World, just on the front page. After finally getting it working, I logged into MyTelecom, and it's showing that i had a number of data sessions, and my balance was docked for these.

What am I doing wrong. Please no bulls__t about non suppported handsets, as that's just a cop out and not true. The handset isn't calling home, as there is no 'home'

BrentR

1315 posts

Uber Geek
+1 received by user: 75

Trusted

# 252560 2-Sep-2009 13:28

Have you rung Telecom to ask them?

allstarnz

1691 posts

Uber Geek
+1 received by user: 15

Trusted

# 252568 2-Sep-2009 14:00

their helpdesk staff stop quite quickly once I mention I didn't buy the handset off them. I was hoping that someone here might actually have the skillset to inform me what the issue is, rather than reading off a script and then fobbing me off.

Behodar

6638 posts

Uber Geek
+1 received by user: 1324

Trusted

Lifetime subscriber

# 252571 2-Sep-2009 14:06

What APN are you using for T-World?

johnr

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

# 252572 2-Sep-2009 14:07

The joys of a import device

Ask Cokemaster about data charging issues

John

allstarnz

1691 posts

Uber Geek
+1 received by user: 15

Trusted

# 252574 2-Sep-2009 14:09

johnr: The joys of a import device

Ask Cokemaster about data charging issues

John

but yet i've had no issues on your network.... which is what I find most odd.

BrentR

1315 posts

Uber Geek
+1 received by user: 75

Trusted

# 252586 2-Sep-2009 14:42

I would certainly check which APN's are loaded on your device and delete any that aren't applicable to XT

These are Found under Menu> Settings> Connection> Access Points

Also check the Packet Data settings which are one menu back from where you check Access Points.

allstarnz

1691 posts

Uber Geek
+1 received by user: 15

Trusted

# 252630 2-Sep-2009 16:02

will try that, shouldn't be an issue, but worth trying. Take it I should be using 'TelecomData' to connect to T World?

scorpiworld

192 posts

Master Geek
+1 received by user: 3

# 252661 2-Sep-2009 16:49

I would switch to TelecomContent, this goes through the TNZ proxy to T-World, TelecomData bypasses the proxy and goes straight out on to the internet.

TelecomContent is the correct APN for accessing T-World.

If it's still charging give the helpdesk a call and explain the situation, there are lots of different technical, billing, user interactions that could be at fault and thats where the script comes in to make sure no area is missed out.

Trying the SIM in a Telecom sourced handset will help with troubleshooting and eliminate any doubts about your non Telecom sourced device.

NealR

426 posts

Ultimate Geek
+1 received by user: 16

Trusted

Spark NZ

Lifetime subscriber

# 252662 2-Sep-2009 16:49

You are not being billed incorrectly

What you have found is a bug in the online reporting of data used for MobileTV. The reporting via Tworld on your handset will be correct.

We are in the process of fixing this. This bug is only affecting the Online (Your Telecom) reporting of your usage NOT what you are being billed.

I repeat, this is a reporting error not a billing error. We have checked and double checked and customers are being billed corretly.

Appologies for the inconvience.

Neal

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.