ISSUES WITH SIERRA WIRELESS 885 MODEM AERIAL PORT

Forums › Spark New Zealand (including Skinny and BigPipe) › ISSUES WITH SIERRA WIRELESS 885 MODEM AERIAL PORT

smh63

10 posts

Wannabe Geek

#41602 19-Sep-2009 16:34

ISSUES WITH SIERRA WIRELESS 885 MODEM

Has anyone has an issue with one of these, the aerial port fell out after only 2 weeks use and the retailer has refused to fix or replace it said it is not under warranty. which I think is a load or rubbish!

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139 posts

Master Geek

#257052 19-Sep-2009 16:40

Check your contract:
From mine:
Sierra Wireless 885 USB
Warranty 12 months.
This was replaced with the Telecom TStick after 2 weeks (Plus refund) ~ software problem

I also purchased an extra 12 months warranty for $39.95. to cover my 24 month contract.
Vodafone's Vodem gave up after 18 months ~ live and learn :)

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smh63

10 posts

Wannabe Geek

#257070 19-Sep-2009 18:17

thanks, I didnt get anything to say it had a warranty as I paid cash all I got was a reciept

Ashka

139 posts

Master Geek

#257073 19-Sep-2009 18:34

1. Keep your cool, be painfully polite and write everything down.
2. Get in touch with Telecom Head Office which should be enough, use the NZ Phone Book for the number.
3. If you end up taking a quick trip to the Philippines call center, ask politely for Head office personnel in NZ.
4. Using the email contact option on Telecoms site gives you a dated record if you prefer to go that way.
5. You also have the NZ Consumer act to fall back on.
All the Best.

smh63

10 posts

Wannabe Geek

#257074 19-Sep-2009 18:47

thank you will do this ,let you know how it goes

nzbnw

2371 posts

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Spark NZ

#257075 19-Sep-2009 19:06

Hold on a moment.

Can you give us any more information? Where did you buy it? Telecom, Leading Edge, ORB etc?

You should try to solve the issue with the retailer. By the sounds of it, the retailer seems to think you data card is impact damaged. Did you speak to a manager?

nzbnw

smh63

10 posts

Wannabe Geek

#257077 19-Sep-2009 19:09

I bgot it at leading edge, the shop guy refused to get the manager even though I could see him sitting in his office, the wee piece the aerial fits in to on the moden just fell out still attached to aerial

smh63

10 posts

Wannabe Geek

#257078 19-Sep-2009 19:09

nzbnw

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Spark NZ

#257080 19-Sep-2009 19:29

Do you have a photo?

I would go back to the store and remain polite, but firm, and ask to speak to the Manager.

nzbnw

smh63

10 posts

Wannabe Geek

#257089 19-Sep-2009 20:08

I dont have it I left it on their counter (stupid I know) and told him I would be back next week for a replacement or I would be taking it further , I dont normally do things like that but he was so rude

Ashka

139 posts

Master Geek

#257090 19-Sep-2009 20:19

Print out the Posts here and take them into the shop with you.
If possible take someone you trust with you for moral support, an older person could be useful.
S.

bluey

78 posts

Master Geek

#257138 20-Sep-2009 08:01

My neighbors sierra stick fell apart in the same way but was replaced by telecom. Apparently it is a common problem according to a service tech he spoke to.

smh63

10 posts

Wannabe Geek

#257151 20-Sep-2009 09:34

thanks what what I wanted to hear, I might ring telecom Monday

muncher12

90 posts

Master Geek

#257542 22-Sep-2009 12:40

hi if you have not already sorted this is a common issue and the unites are replaced out, i work at one of the above stores and have handled several returns.

smh63

10 posts

Wannabe Geek

#257548 22-Sep-2009 13:07

hi still not sorted , have rung telecom , who ysaid yes it has a 12 month warranty, but I need to sort it out with Leading Edge and having no luck there

freitasm

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Geekzone

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#257564 22-Sep-2009 13:43

Obviously Leading Edge is being a bunch of pricks - lesson learned: not to buy there.

You should contact Telecom again and say the store is not helping.

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