XT Internet not working properly right now?

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Behodar

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#41732 22-Sep-2009 14:42

Hi,

I'm tethering using XT (direct.telecom.co.nz APN) and currently can't connect to some sites such as Google or Apple. GZ and Telecom are both working. It might be that I can't get to anything outside NZ, also MSN Messenger is working.

Is anyone else else having trouble?

tonyhughes

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#257580 22-Sep-2009 14:46

Apple.com working fine for me on that APN.

Behodar

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#257582 22-Sep-2009 14:49

Interesting. I've tried disconnecting and reconnecting, now I'll try rebooting the phone and trying a different APN and will post back.

Edit: Working now :) (same APN, I rebooted computer and phone and now it's happy). Thanks for posting Tony, it helped me track down where the problem was.

tonyhughes

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#257586 22-Sep-2009 14:55

And people get angry when helpdesk drones ask them to reboot lol.

I have a blanket policy with friends and family who think I am a source of tech-support - "reboot everything, if its still not right in 30 mins, reboot again", and there, my friends, is 95% of issues solved.

Behodar

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#257589 22-Sep-2009 15:12

Yeah, I should've tried that first! I got thrown by some sites working and not others, it was weird, but technology is baffling like that :)

cmptrgeezer

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#257817 23-Sep-2009 14:25

Yes I have been having problems with Telecom's XT network using my Sierra 885 device since 22 Sept. I have been using it on my notebook running Windows 7 with reasonable success since the XT network was launched. The connection has always been somewhat unreliable - Watcher says everything is connected and signal strength is 4-5 bars - but often I just can't open a web page and Google Mail drops out. Disconnecting and re-connecting seems to fix it most times but I have pretty much had no ability to browse or connect to anything on the internet for nearly 2 days now.

I have tried the Sierra device in another notebook with exactly the same result - no data. Watcher tells me the network connection is there but there aint no data coming back. I've logged a call with Telecom and spent half an hour on the phone going through the basic problem solving. Its now with their 'Advanced Network Team' now, so fingers crossed!

Behodar

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#257852 23-Sep-2009 15:37

I ran into that periodic "no data" issue while at TechEd last week but attributed it to load on the network due to having all those geeks on the same tower. :) I haven't seen the issue yet here in Whakatane.

For the record, I'm using a Sony Ericsson W705a on a Mac OS 10.6.1 system. I'm using Apple's built-in tethering software, and the only setting I've changed is the APN (Ventrilo wouldn't work with the default APN but is OK on direct).

Edit: I just had to jinx it... the connection just froze up. It's not just you! I'll see whether I can get in touch with Telecom later and let them know; it'll probably help for them to know that more than one person is experiencing this issue.

Edit 2: Oh, you have no data at all now? Well I've gone to what appears to be your "normal" issue. I still get data, but it's flaky.

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cmptrgeezer

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#257860 23-Sep-2009 15:53

After a fair bit of discussion with Telecom, their conclusion is it must be a faulty device so I'm going to take it back to where I got it from and see if a new one sorts the problem.

Watch this space!!

johnr

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#257897 23-Sep-2009 18:33

set up a continus ping when you first connect and see if the issue goes away while ping is running in the back ground

johnr

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#257898 23-Sep-2009 18:34

bet its not a faulty device try my idea above and if it works i will tell you where approx the issue is

cmptrgeezer

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#257912 23-Sep-2009 19:42

At present pings just time out, so no go there. If I at least had an intermittent connection then maybe...

johnr

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#257919 23-Sep-2009 20:00

its not device sounds like connection is not getting allocated radio resources to move traffic

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cmptrgeezer

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#257920 23-Sep-2009 20:07

Yes, I need to try using it from a different geographic location to see if that makes any difference. Have just tried it on Windows 7 64-bit at home - Watcher just says "searching" and won't allow me to even make a connection.

Fedora 10 with NetworkManager doesn't seem to like the device either.

Tomorrow is another day...

OK - now I have a replacement Sierra 885 USB device. I've un-installed the original Watcher software from my laptop, rebooted and re-installed Watcher off the new device. Again it connects without error, shows full signal strength but data flow is extremely patchy. I have managed to get a few sites to display but then it all ceases again.

I have also tried the continous ping once data does appear to be coming through but that died after 40 seconds.

Again, I need to try in a different location but its looking more and more like a cell site problem in the Wellington CBD.

NoranRadd13

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#257951 23-Sep-2009 22:52

I had XT tethering going on my work Samsung C5220 on Snow Leopard using the wap.telecom.co.nz APN and haven't had any issues so far...

Behodar

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#258374 25-Sep-2009 16:05

Behodar: I'll see whether I can get in touch with Telecom later and let them know; it'll probably help for them to know that more than one person is experiencing this issue.

Hooray. I now have step-by-step instructions on how to set up some Windows tethering software (I'm using a Mac). This is despite me stating that I'm not the only person having this issue and that it's likely a network problem.