$53.85 to swich over to Telecom

Forums › Spark New Zealand (including Skinny and BigPipe) › $53.85 to swich over to Telecom

Lurch

1061 posts

Uber Geek

#41858 24-Sep-2009 11:30

Come on Telecom... you expect me to sign up for 12 months for Total Home and I still have to pay $53.85 on top of that to port my number back to you?

I guess you dont want my $109 a month (once I upgrade to big time) that badly?

Lurch

1061 posts

Uber Geek

#258037 24-Sep-2009 11:37

How about no wireless modem and wave the porting fee ;)

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#258048 24-Sep-2009 12:21

It's not a porting fee, but a re-connection charge to connect to the Telecom network.

You can't wave the Free Wireless Modem, but you do get one months Plan charge free, so depending on the plan you choose, i.e. Bigtime, you are saving $60, and then spending $53.85.

nzbnw

farcus

1554 posts

Uber Geek

#258052 24-Sep-2009 12:53

I've never quite understood Telecom charging these fees.

For example - there is a connection fee of $53.85 if you connect up a Telecom landline. However, they don't charge you a connection fee for a mobile phone.
If your phones are disconnected by the credit department there for not paying the bill - there is a reconnection fee on the landline and the mobile phone.
How they apply these fees seems a little inconsistent.

Lurch

1061 posts

Uber Geek

#258092 24-Sep-2009 15:20

LOL.. so the deal with the modem and 1 months free is not included in the Total home ;) so you have to move your phone over, then get the broadband to even get the 1 months free. Then upgrade to total home and to top it off you then have a 12 month contract starting from when you upgrade to Total home :)

bonkiebonks

389 posts

Ultimate Geek

#258095 24-Sep-2009 15:36

When I ported my landline rental back to Telecom, I was given $50 credit (as some kind of "welcome back" gesture) to offset part of the $53.85 re-connection fee.

Perhaps you could ask the CSR?

Lurch

1061 posts

Uber Geek

#258106 24-Sep-2009 16:08

Yeah they wouldnt move.. we did have $66 credit sitting on our account which was a surprise so went a head with moving the number back or as they stated ported.

So have the landline $43.80 and the explorer $49.95... 1 months free rental, 1 wireless modem which will stay in it's box LOL, and interleaving off... :)

Ragnor

8219 posts

Uber Geek

Trusted

#258215 24-Sep-2009 23:32

They or any other Telco can charge whatever reconnection/setup fee they like. The fact that you didn't chose a different ISP and payed the fee (effectively) just shows they can keep charging the fee without losing any business.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

insane

3239 posts

Uber Geek

ID Verified

Trusted

#258221 24-Sep-2009 23:53

bonkiebonks: When I ported my landline rental back to Telecom, I was given $50 credit (as some kind of "welcome back" gesture) to offset part of the $53.85 re-connection fee.

Perhaps you could ask the CSR?

I got the same when I changed my phoneline from Telstra back to Telecom.

Sure I had to call up again as they didnt apply the credit automatically on the first bill, but they were very apologetic and offered me a credit based purly on me telling them that I had been told so over the phone the first time I called, no questions asked and I didnt even have to speak to a supervisor or manager.

Lurch

1061 posts

Uber Geek

#258233 25-Sep-2009 06:36

Ragnor: They or any other Telco can charge whatever reconnection/setup fee they like. The fact that you didn't chose a different ISP and payed the fee (effectively) just shows they can keep charging the fee without losing any business.

Sure they can charge whatever they like, any company can.

But it's crazy that they make you sign up for a 12 month contract and still charge the $53... When they are so willing to give you free connection with ADSL and 1 months free rental and a free modem whats $53?

Anyway we had to move, youtube and gaming was becoming impossible and we never had issues like that with Telecom and now with Tivo in November thought it was a good time to move especially the time frame to have everything moved over. :-)

Lurch

1061 posts

Uber Geek

#258234 25-Sep-2009 06:36

Plus we wouldnt of moved if the $66 credit wasnt sitting on our old account :-)

Ragnor

8219 posts

Uber Geek

Trusted

#258402 25-Sep-2009 17:47

You could have got them to credit that amount to your bank account or send you a cheque so you effectively still spent $53.xx it's no different than having paid it outright.