It's not a porting fee, but a re-connection charge to connect to the Telecom network.
You can't wave the Free Wireless Modem, but you do get one months Plan charge free, so depending on the plan you choose, i.e. Bigtime, you are saving $60, and then spending $53.85.
I've never quite understood Telecom charging these fees.
For example - there is a connection fee of $53.85 if you connect up a Telecom landline. However, they don't charge you a connection fee for a mobile phone. If your phones are disconnected by the credit department there for not paying the bill - there is a reconnection fee on the landline and the mobile phone. How they apply these fees seems a little inconsistent.
LOL.. so the deal with the modem and 1 months free is not included in the Total home ;) so you have to move your phone over, then get the broadband to even get the 1 months free. Then upgrade to total home and to top it off you then have a 12 month contract starting from when you upgrade to Total home :)
When I ported my landline rental back to Telecom, I was given $50 credit (as some kind of "welcome back" gesture) to offset part of the $53.85 re-connection fee.
Yeah they wouldnt move.. we did have $66 credit sitting on our account which was a surprise so went a head with moving the number back or as they stated ported.
So have the landline $43.80 and the explorer $49.95... 1 months free rental, 1 wireless modem which will stay in it's box LOL, and interleaving off... :)
They or any other Telco can charge whatever reconnection/setup fee they like. The fact that you didn't chose a different ISP and payed the fee (effectively) just shows they can keep charging the fee without losing any business.
bonkiebonks: When I ported my landline rental back to Telecom, I was given $50 credit (as some kind of "welcome back" gesture) to offset part of the $53.85 re-connection fee.
Perhaps you could ask the CSR?
I got the same when I changed my phoneline from Telstra back to Telecom.
Sure I had to call up again as they didnt apply the credit automatically on the first bill, but they were very apologetic and offered me a credit based purly on me telling them that I had been told so over the phone the first time I called, no questions asked and I didnt even have to speak to a supervisor or manager.
Ragnor: They or any other Telco can charge whatever reconnection/setup fee they like. The fact that you didn't chose a different ISP and payed the fee (effectively) just shows they can keep charging the fee without losing any business.
Sure they can charge whatever they like, any company can.
But it's crazy that they make you sign up for a 12 month contract and still charge the $53... When they are so willing to give you free connection with ADSL and 1 months free rental and a free modem whats $53?
Anyway we had to move, youtube and gaming was becoming impossible and we never had issues like that with Telecom and now with Tivo in November thought it was a good time to move especially the time frame to have everything moved over. :-)
You could have got them to credit that amount to your bank account or send you a cheque so you effectively still spent $53.xx it's no different than having paid it outright.
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