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6 posts

Wannabe Geek


# 42289 1-Oct-2009 16:16
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Hi all,
first of all, im new to the forum so hi to all =)

Now here comes the question, Im currently on go large which is set to close for 30th Oct. now im planning to switch to Big Time. but my main concern is the latency while gaming during peak hours (i play DOTA on garena mainly joining Aus hosts)

(i think the connect to NZ hosts is perfectly normal, just the aus ones, even for the past few days during the evening i was unable to play with auss host even though im still on go large)

i have read around noticing some people whos on Big time saying there is unbearable latency while playing CoD4 or other games on Aus servers where the ping is >300ms, but then some people say xtra is fixing it. im quite confused, also im not that advanced with the internet connections and all so what kinda stuff are shaped and what isnt?(i know stuff like p2p is and rapid share is as well, then i read about people saying SSL connections or something isnt shaped at all, because  im not that advanced with all the connections anyone care to explain in simple terms?)  

any help would be appreciated.

(i just read what i said, think its pretty confusing, basically, will i be able to play dota on aus servers at say 9pm.and what stuff are shaped and what isnt)

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8035 posts

Uber Geek

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  # 260369 1-Oct-2009 22:48
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Basically they don't have the traffic management rules perfect yet. The gaming pings on Australian and US servers was fine in peak time before the 21st but since then it's been rubbish.  The timeframe worst affected is 6-11pm.

No idea if or when they will fix it.

The most constructive thing you can do it report the problem via this form:
http://telecom.custhelp.com/cgi-bin/telecom.cfg/php/enduser/ask.php

38 posts

Geek
Inactive user


  # 260967 4-Oct-2009 13:10
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do ya have interleaving off? i had to look at wikipedia to figure out why i had 500 ping on aussie CS:S severs. INterleaving seems to have little purpose for internet users....

 
 
 
 




6 posts

Wannabe Geek


  # 260984 4-Oct-2009 15:41
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sorry i dont quite understand what interleaving means, care to explain?

38 posts

Geek
Inactive user


  # 261019 4-Oct-2009 19:39
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its a system that ensures data accuracy when transferred but it like tripples you ping. http://en.wikipedia.org/wiki/Interleaving for the complicated stuff but basically if your on big time you will need to call and ask for it to be disabled because its on by defult

8035 posts

Uber Geek

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  # 261036 4-Oct-2009 22:49
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Interleaving off is recommend for all gamers imo, unless you have a dodgy line.

You can see I have interleaving off here (~7ms first external hop) and below you can see the peak time problem on Big Time.

Normally:

Tracing route to l4d-1.games.on.net [59.167.241.90] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms    <1 ms    <1 ms  192.168.1.1
  3     9 ms     7 ms     7 ms  210-55-69-120.iprolink.co.nz [210.55.69.120]
  4     *        *        *     Request timed out.
  5     9 ms     9 ms     9 ms  xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
  6     7 ms     *        *     xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
  7     8 ms     8 ms     9 ms  so0-2-3.tkbr9.global-gateway.net.nz [202.50.232.34]
  8    32 ms    32 ms    32 ms  so7-0-1.sybr6.global-gateway.net.nz [122.56.127.42]
  9    33 ms    32 ms    31 ms  xe2-0-0-2.sybr4.global-gateway.net.nz [202.50.232.242]
 10    34 ms    32 ms    32 ms  vlan556.52gdc76f02.optus.net.au [59.154.21.137]
 11     *        *        *     Request timed out.
 12    34 ms    33 ms    33 ms  internode.22rrc76f000.optus.net.au [59.154.10.30]
 13    34 ms    34 ms    34 ms  gi1-2-141.cor2.syd7.internode.on.net [150.101.117.254]
 14    35 ms    33 ms    33 ms  59.167.241.90

Peak time (7pm-11pm):

Tracing route to l4d-1.games.on.net [59.167.241.90] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     1 ms    <1 ms    <1 ms  192.168.1.1
  3     8 ms     7 ms     7 ms  210-55-69-120.iprolink.co.nz [210.55.69.120]
  4     *        *        *     Request timed out.
  5   316 ms   316 ms   312 ms  xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
  6   317 ms   312 ms   300 ms  xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
  7   300 ms   298 ms   296 ms  so0-2-3.tkbr9.global-gateway.net.nz [202.50.232.34]
  8   313 ms   319 ms   318 ms  so7-0-1.sybr6.global-gateway.net.nz [122.56.127.42]
  9   338 ms   343 ms   343 ms  xe2-0-0-2.sybr4.global-gateway.net.nz [202.50.232.242]
 10    33 ms    32 ms    33 ms  vlan356.52gdc76f02.optus.net.au [59.154.21.137]
 11     *        *        *     Request timed out.
 12   353 ms   341 ms   340 ms  internode.22rrc76f000.optus.net.au [59.154.10.30]
 13    34 ms    34 ms    34 ms  gi1-2-141.cor2.syd7.internode.on.net [150.101.117.254]
 14   341 ms   327 ms   347 ms  59.167.241.90



8035 posts

Uber Geek

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  # 261039 4-Oct-2009 22:58
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If you do a reverse tracert, say from someone in Australian to your IP address you can more clearly see the problem lies:

1 mas4-vl300.gw.optusnet.com.au (211.29.132.2)   0.362 ms 0.264 ms 0.216 ms
2 xe-3-1-0.sd12.optus.net.au (119.225.4.1)           0.322 ms 0.203 ms 0.219 ms
3 61.88.241.254 (61.88.241.254)                          2.076 ms 1.937 ms 1.964 ms
4 61.88.224.139 (61.88.224.139)                          1.921 ms 1.954 ms 1.841 ms
5 61.88.221.47 (61.88.221.47)                             8.045 ms 2.073 ms 1.967 ms
6 ConnectCom.un2.optus.net.au (61.88.171.206)   2.323 ms 2.192 ms 2.465 ms
7 xe7-0-0-322.sybr4.global-gateway.net.nz (202.50.238.221)   2.323 ms 2.451 ms 2.341 ms
8 xe0-0-0-2.sybr6.global-gateway.net.nz (202.50.232.241)      2.702 ms 2.451 ms 2.589 ms
9 so2-0-0.tkbr9.global-gateway.net.nz (122.56.127.41)           26.808 ms 26.541 ms 26.554 ms
10 xe1-1-0.akbr4.global-gateway.net.nz (202.50.232.185)      26.705 ms 26.943 ms 27.217 ms
11 xe0-0-0-2.akbr5.global-gateway.net.nz (202.50.232.78)     27.088 ms 26.947 ms 26.970 ms
12 mdr-fid-int.akbr5.global-gateway.net.nz (202.50.237.34)    327.519 ms 319.006 ms 326.270 ms



6 posts

Wannabe Geek


  # 261054 5-Oct-2009 02:11
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hey ragnor thanks for posting up those data here, but im sorry that im not very technical, what am i lookin at in those pinging datas? i realised that during peak hours its very high. and thats about all i was about to figure out >< sorry but care to explain in words that you would to a 40 year old man (metaphorically speaking, im not actually 40)?

so is it basically even with interleaving off you are still getting really high pings during peak times on Big Time?

 
 
 
 


8035 posts

Uber Geek

Trusted

  # 261077 5-Oct-2009 09:49
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Yes that's correct. Interleaving off is recommended for the lowest possible latency but even with it off there is a seperate problem causing high pings in peak time to AU/US servers.

The traffic for most people on Big Time passes through a router in Telecom/Global Gateway's network named mdr-fid-int.akbr5.global-gateway.net.nz

In peak time presumably because of load or traffic management rules this router is causing ~300ms delay instead of ~30ms.

I think this is affecting all traffic not just gaming, you can see the same latency on web browsing for example.

I believe normal Telecom plans do not pass through this interface and are not affected with the same problem.  If you are a serious gamer I would just do a free switch back to a plan with a cap until the fix it, otherwise it's a matter of waiting around till they fix this issue... it's probably not very high priority for them.

38 posts

Geek
Inactive user


  # 261304 5-Oct-2009 16:11
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Ragnor: it's probably not very high priority for them.


id say that is incrediably accurate >.< but nvm i just got big time and i cant complain with it compared to slingshot

i even think i found a fix for its constant disconnection here XD so <3

for uber serious gamorz go to the capped plans like regor said you will be all g just dont torrent (or don't seed if its an important torrent)



6 posts

Wannabe Geek


  # 261314 5-Oct-2009 16:26
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yeah ok thanks ragnor! that makes a lot of sense now.

8035 posts

Uber Geek

Trusted

  # 261681 6-Oct-2009 13:46
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This is the latest response I recieved about the peak time 6pm-11pm latency issues to US/AU servers on Big Time



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