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14 posts

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# 44422 27-Oct-2009 17:45
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Once upon a time I purchased a SIM card and transferred my CDMA number onto the new sim card. This was a sim card only purchase. A week later I purchased a XT mobile only. I paid the full price for the handset over a 12 month deferred payment scheme. 

Now because of reception issues and poor pricing plans, I moved my number over to vodafone.

I then found on my next Telecom bill a whopping $800 on it for the full price for the mobile I purchased on deferred payment (which I had been paying off happily for 2 months prior)

Now even though I get charged on my Telecom bill for my mobile use, and even thought I purchased a mobile outright (not associated with a number) it appears because I transferred an XT number over to vodafone that was on my Telecom account, my account was closed! so all outstanding deferred payments must be paid.

I went into the retail store and even spoke to the regional manager who said they are different from telecom "One Telecom???" and when I said it appears on the same bill she kept saying that it is different?.

She then said because the number was transferred away that my account was closed. what account? it appears my mobile account because you cannot have a telecom purchased mobile charged to your Telecom account because it is not the same thing?

In any event, I advised I bought the hardware separately where they said that it had to be assigned to a number before it could be deferred.
I then said they must have used my XT sim (purchased separately) and assigned that to the phone I bought. She agreed. I said that no one advised this was happening OR the fact that if the number was cancelled or moved away that my deferred option would end. She then said that we surly can’t expect them to advise all users that if they move numbers away that this sort of thing would happen!!!! when asked why she said it would be because users would not sign up.. can you believe this. Now I am stuck with sucky terms and conditions which they don’t want to tell people about.

They were very unfriendly and I just can’t believe the lack of service I got.
My next stop is to go higher as we just can’t afford to pay such a large amount.

So my advice to you all is to watch out for this as it appears they are not so forthcoming in regards to advising of all the traps out there.

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  # 267359 27-Oct-2009 17:56
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My understanding was you have to sign some paperwork for the 12 months deferred payments. Did this happen? If so what does it say if you shut your XT account (which is what happens during a port)


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  # 267362 27-Oct-2009 18:01
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As sbiddle says... If you port a number away from a provider (any provider) they will close your account. That's the norm, otherwise they would keep charging things to it.

If your handset was being charged to the same account as the mobile service, and if the account is closed, then they have to charge you the balance - I don't see how this is wrong.





 
 
 
 




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  # 267369 27-Oct-2009 18:10
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Yes there was paperwork and it states that if payment method is account then there are 6 clauses whch are i the account is closed all remaining amounts must be paid in full etc....

remember, i purchaed a device only, I already had a sim card so *I did not know* that they were assigning the sim card/number to my phone. I have a telecom account, as far as I was aware, my payment plan was associated with my telecom account. It had no association with an XT sim I had on my account. Thats what I believed and they said nothing else to make me believe otherwise.

So freitasm, in reply to your comment, there is still an account open, its my Telecom account, and again I remind you that I bought this phone without a number, and my vent is that they assigned a number without my knowledge to my device and made that a condition of the payment plan.

The fact that the regional manager told me they dont want to advise all of this stuff becasue they may not get signups was a real wakeup call for me and I am just shoked and hurt by this all.

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  # 267371 27-Oct-2009 18:17
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The SIM card was not asigned to the phone. The phone purchase was assigned to your account - which presumably is the one you have your mobile as well.

jason.h: remember, i purchaed a device only, I already had a sim card so *I did not know* that they were assigning the sim card/number to my phone. I have a telecom account, as far as I was aware, my payment plan was associated with my telecom account. It had no association with an XT sim I had on my account. Thats what I believed and they said nothing else to make me believe otherwise.


You only received one monthly invoice or two? The account number is on the top of all invoices. If both mobile service and handset were in the same invoice, then it was the same account. Not because of "SIM assigned to handset" but because of "handset purchase assigned to account".

jason.h: So freitasm, in reply to your comment, there is still an account open, its my Telecom account, and again I remind you that I bought this phone without a number, and my vent is that they assigned a number without my knowledge to my device and made that a condition of the payment plan.


What account is still open? How do you know it's still open? Is the same number as before?










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  # 267373 27-Oct-2009 18:20
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I have one telecom account which I get billed for landline, Internet and all mobile services.
This one Telecom account is what I got charged for for mobile calls and also for the payment plan I had on the mobile device. This account is still open ofcourse as I have all other telecom services.

I only moved a cell number from my XT sim to a voda sim so they still have an account they could have billed to!

I only ever get one telecom account per month. so you see, how they say they are different from telecom gets me and how unwilling they are to help is just another kick in the guts.

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  # 267376 27-Oct-2009 18:23
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Yep, in this case if you still have your landline being charged then you shouldn't have to pay for the handset (common sense, I don't know their rules).

In any case, call Telecom help desk. Do not do this in store. Stores are not Telecom, but third party companies so they may not have much control of things.





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  # 267381 27-Oct-2009 18:27
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I wish it was that easy. i sooo wish it was.
The thing is, I have spoken to 123 and other Telecom help desk people but they have told me that as this is a mobile matter it must be done through the retail store!!!!

it is just so confusing and it feels like I am getting dragged over coals for this one. Why cant they use my telecom account!!! I will try again based on your comment above but I dont hold alot of hope.

I believe I will just end up going around in circles. sigh....

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  # 267419 27-Oct-2009 19:37
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jason.h: I wish it was that easy. i sooo wish it was.
The thing is, I have spoken to 123 and other Telecom help desk people but they have told me that as this is a mobile matter it must be done through the retail store!!!!

it is just so confusing and it feels like I am getting dragged over coals for this one. Why cant they use my telecom account!!! I will try again based on your comment above but I dont hold alot of hope.

I believe I will just end up going around in circles. sigh....


PM your details to me, include your mobile number and I'll escalate this for you

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  # 267535 28-Oct-2009 04:31
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> we just can’t afford to pay such a large amount


why don't you just put the outstanding amount on a credit card if you can't afford to pay?


If the deferred payment convenience isn't tied to a sim/number I can see a fantastic way to get a 12 month interest free loan from Telecom to finance kit on 2 degrees, say. Can't quite see how that would work for everyone?



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  # 267560 28-Oct-2009 08:13
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on2it:
If the deferred payment convenience isn't tied to a sim/number I can see a fantastic way to get a 12 month interest free loan from Telecom to finance kit on 2 degrees, say. Can't quite see how that would work for everyone?


Then

a) Advise people of this fact and dont let people buy a cellphone and not advise them that your payment option is tied to your number.

There has to be some level of ethics here to ensure customers are advised of such traps.

900 on a credit card, I wish.

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  # 268413 30-Oct-2009 08:10
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Just to make it clear. To have an account with Telecom you require a number. This is either a postpaid mobile number or a landline number.

For you to defer payment on any hardware (i.e. pay off for 12 months) you do require an account to do this, it's an insurance for any company to ensure you will pay it off. If you terminate the only number associated with the account you are closing your account.

We have sent a bill for the full price because the account is now closed as you ported your number to Vodafone.

My understanding is that to defer payment for 12 months on the hardware you would of had to sign a piece of paper with the terms on it (my partner has just gone through this on our account).

A tip from me - if you're unsure, ask. If a salesman is not answering your questions and they're making you sign something then read the piece of paper before you sign.

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  # 268415 30-Oct-2009 08:24
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Yes, but he says he still has a Telecom account - the landline.

His mobile and landline were charged to same account. He ported his mobile, but the landline is still there, same account.

Or is this not the fact?





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  # 268502 30-Oct-2009 11:38
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freitasm: Yes, but he says he still has a Telecom account - the landline.

His mobile and landline were charged to same account. He ported his mobile, but the landline is still there, same account.

Or is this not the fact?



Correct but defered payments must bill against a mobile number not a landline, if I can get the mobile number concerned I will talk to the person in charge of deferred payments and see if we can reset them onto a new mobile number with a ficticious ESN on it, so effectivley its just a mobile number withourt hardware to bill the deferred payments against




The views expressed in the post above are my views only and unless stated do not represent the views of my employer.....

It's only an informed decision when the information comes from an informed source


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  # 268509 30-Oct-2009 11:53
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Deferred payments are loaded onto the hardware onphones connected to telecom accounts.
If you disconnect the hardware with the deferred payments - all def payments will bill in a lump sum - regardless of whether you have any other services still connected on the same account. This should have been explained to you at the time you took the deferred payment option.

You can only have that def payment option as long as you keep the acutal hardware that it is related to connected to a telecom account.

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